This is an unconventional review in that we did not buy our most recent car at Manchester Honda - but we wish we had! We were thinking of buying a Toyota this time just for something differen, but got fed up with the pushy, sleazy salesmen we had to deal with at the toyota dealership and were discouraged at the entire process. We had a very good experience with Manchester Honda the last time we bought a car and decided to go back there for that reason, especially because of the no haggle experience. We worked with Eli Mara who was a breath of fresh air. He was respectful, and answered all of our questions without the added extra pressure that is so distasteful. We found a used car that we liked, but it did not have a navigation system, which we wanted. We decided to think it over. Again, Eli was kind and truly made us feel like he was interested in helping us find a car that would make us happy, as opposed to just getting a sale. We were prepared to go back to buy the car, when my husband happened upon another car that had all the features we wanted that had just come in at another Honda dealership. Total luck. We felt like we had to check it out, especially since they too had a no haggle policy. We figured there would be no difference in the experience. It turned out to be the car we bought - but the experience at the other dealership was HORRIBLE. Too many issues to go into - but for one, the salesman tried to sell us add-ons that were already on the car. A total sleazy experience. Although we really like our new car, we already decided will not be going back there for any of the servicing. We believe in rewarding customer service so because of our past history with Manchester Honda, and especially our experience with Eli, we plan to have all of our servicing of our new Honda done at Manchester Honda. I also told Eli, that we will be in the market to replace another car in a year or so - we plan to buy from him - wherever he is. We learned our lesson - this time we plan to give ourselves more time to look - and will let Eli know what we are looking for so he can be on the lookout for what we want, instead of just settling for what is in current inventory. That is how much we liked dealing with Eli. If you are looking for a stress-free car buying experience and someone who is interested in making sure you get what you need, I recommend Eli at Manchester Honda. And no, I did not know him prior to this experience.