Manchester Mazda - Service Center

I bought a Used 2006 GMC Canyon form Carter chevrolet approximately January 2014. I heard a bearing type noise coming from the engine compartment , especially when just starting the vehicle. I susp approximately January 2014. I heard a bearing type noise coming from the engine compartment , especially when just starting the vehicle. I suspected the Tensioner or Idler pulley was making the noise. Since I have a 90 day warranty from Carter chevy I decided to try to get it looked at. I was told (By Carter chevy) to go to Mazda of Manchester for Service. I dropped it of in the Morning on Saturday 2/22. When I got there I met Kyle Chappalle. Kyle impressed me the minute I met Him. He was very attentive to my problem, and within a matter of hours I was able to pick up the Vehicle with a New Serpentine Belt Tensioner. Now I can say that the noise I heard was no longer there. BACKGROUND : In the past I have done all of my own work on my Vehicles, because quite frankly I never trusted anyone working on my car. I must say that after the experienc with Mazda of Manxhester, I am a true beleiver that there are good service places out there and I must say that Mazda of Manchester made me a true beleiver. I am a Mechanical Engineer and am an avid Shade tree mechanic. I have done much work on my own cars, such as; 1). Tranny fluid filter and flid change. 2). head gasket replacemtn on a front wheel drive (olds) Ciera. 3). Multiple brake jobs. 4). Heater Cores. 5). Clutch replacement 6). too much else to list here. I am now in my 50's and I must say that I have finally found a repair center that I fell in love with. I would not hesitate to take my car to mazda for any type of repair. They even washed my car. This was the first wash since I bought the car (it is still winter). I work at Pratt and will HIGHLY recomnmend Kyle and his buddies at Mazda of Manchester to my Coworkers. I know I rambled but I never thought I would truly trust anybody working on my car, exce3pt for Mazda of Manchester. Thanks to Kyle and the entire team at mazda of Manchester. More

Good dealership for sure. They got my car right in and fixed the issue right away. I've purchased several vehicles from these guys and have no complaints. fixed the issue right away. I've purchased several vehicles from these guys and have no complaints. More

Recently we brought our 2009 CX-9 in for service, Pam and everyone in the service department went above and beyond to ensure the highest level of customer satisfaction. Every concern we had was met promptly everyone in the service department went above and beyond to ensure the highest level of customer satisfaction. Every concern we had was met promptly and professionally by a courteous and knowledgable staff. From our very first experience working with Joseph Hawley on the purchase of our car, to the continued support we receive through the service department, the staff at Mazda of Manchester have continuously provided a five star level of customer service. Thank you again! More

I brought my new 2012 CX-9 for some minor warantee work. The service department was very friendly and very knowledgable. Upon dropping my vehicle off, I was able to get a loaner car which made the day easi The service department was very friendly and very knowledgable. Upon dropping my vehicle off, I was able to get a loaner car which made the day easier to manage. Overall, very satisfied with the service department. On another note, I would just like to commend the Mazda of Manchester sales team. I bought my new 2012 CX-9 from Mazda of Manchester and had had a very pleseant experience from the beginning. I had originally gone to other Mazda dealers around the Hartford area and got the typical sales run around and "sales talk". I finally walked into Mazda of Manchester and spoke directly with Michelle Jette (one of the Sales Managers). I told her what options I wanted on the vehicle and the interior/exterior colors. I also mentioned the price I was willing to pay. She did some calculations and 30 minutes later I signed the agreement and bought the car. No haggling, no fuss. This is what car buying should be like. Great Work!!! I would highly recommend this dealership for its sales and service! More

Great customer service .. efficient timely cost effective services ... great atmosphere .. highly recommend this dealership for buying a car whether used or new and for having your service work done there. services ... great atmosphere .. highly recommend this dealership for buying a car whether used or new and for having your service work done there. More

Pam at the front service desk, is always very friendly and informative. The services performed are always done on time, and priced fairly. The waiting area is always clean and the seating is comfortable. and informative. The services performed are always done on time, and priced fairly. The waiting area is always clean and the seating is comfortable. More

Jeff Pollard is a top notch technician... highly-qualified, capable, and thorough in his diagnostic explanations. I've specifically asked for Jeff when serious work has to be done. The firs highly-qualified, capable, and thorough in his diagnostic explanations. I've specifically asked for Jeff when serious work has to be done. The first such was a while ago when the hydraulic clutch mechanism was binding on our 1998 Mazda 626. My having tied a rope onto it to pull it up off the floor so impressed Jeff that a mutual bond of respect was established during our short test drive. More recently when a heater hose sprang a leak on the same car I decided to have all the hoses replaced. Knowing that tearing into that vintage engine compartment could cause more problems, I asked for Jeff to do the job. More

My appointment was easy to schedule, I was received promptly at the scheduled time, the waiting area is always clean and comfortable and my car was finished earlier than the offered estimate. They mak promptly at the scheduled time, the waiting area is always clean and comfortable and my car was finished earlier than the offered estimate. They make it hard to complain. Thanks. More

The customer service is excellent. I had limited mobility due to a sports injury, and the employees went out of their way to assist me and make things easy for me. They honor their customers and al mobility due to a sports injury, and the employees went out of their way to assist me and make things easy for me. They honor their customers and always go the extra mile. More

The service desk staff are always friendly, attentive and caring. The estimated cost of repair is nearly 100% accurate. The work performed by the technicians is nearly flawless. caring. The estimated cost of repair is nearly 100% accurate. The work performed by the technicians is nearly flawless. More