Manly Honda - Service Center

Very happy! Great customer service, everyone was friendly and knowledgeable about the service being performed and patiently answered all my questions.. Jess went Great customer service, everyone was friendly and knowledgeable about the service being performed and patiently answered all my questions.. Jess went out of his way to explaine info on the breaks so that I understood what the numbers meant. More

2007 Honda Repair of Broken Trunk Spring As soon as the trunk spring broker, which scared the heck out of my husband and me, we drove over to Manly Honda. First stop was the Parts Department As soon as the trunk spring broker, which scared the heck out of my husband and me, we drove over to Manly Honda. First stop was the Parts Department to find out what we do. There were two service people, one named Mario but I didn't catch the others name, who helped us. They took over and first looked in the trunk to make sure what part was needed, and then found one spring available and immediately put a hold on it. The next step was making an appointment with the service department and we were able to come in the next day at 1:30 p.m. That appointment went smoothly with Tim, who came over to where we were sitting and proceeded to take over with getting the service done quickly. We were very pleased with this service visit. Thank you. More

Terrific service! I took my 2005 Accord in for oil change, transmission fluid change, and 4 new tires with alignment. I figured it would take till noon or 1pm. About 8 I took my 2005 Accord in for oil change, transmission fluid change, and 4 new tires with alignment. I figured it would take till noon or 1pm. About 8:45-8:50 I received a text message from Bill Petty-service advisor, that there was a problem with torn compliance bushings. He had also attached pictures with the text so I could see the bushings-I really appreciated that as I was able to visually see them. He told me the addidional cost and that it would also add additional time. So I was now figuring it would take just about the afternoon to finish. Around 11:30, I was looking out front and I saw my car being parked. I walked out to make sure it was my car(it was). I saw it had the new tires, but I wasn't sure it anything else was done. So I went back inside to fine the service advisor to check with him, but he wasn't there. After about 5-10 mintutes, Bill Petty came in from outside & said I have good news, your car is done. I paid the bill and was out the door by 12:00. I'm not sure how or what was done to expedite getting done , but It sure helped me out as I had other things to get done that day. Bill Petty and mechanics, TERRIFIC SERVICE! Thank You. More

Great can do attitude Jose was awesome. The dealership is awesome. The day did not start well. I asked the initial advisor to call me prior to the service as I was dr Jose was awesome. The dealership is awesome. The day did not start well. I asked the initial advisor to call me prior to the service as I was driving ~50 miles for the service and I wanted to make sure all the parts are in stock, plus I wanted to make sure it is wise to drive up to Manly (past 2 other Honda dealerships). The advisor never called, and brushed off the non-calling as standard practice. The part was not in stock. Needless to say I was not happy. Jose to the rescue. After taking over from another advisor he quickly assessed the problem and resolved the issue. Very good communication. Very good listener. Practical problem solver ... and he even streamlined the paperwork at the end of the process to allow me to leave earlier. I was very impressed with his efforts to find a solution. He worked with the service manager to resolve the issue. In the process probably costing the dealership extra expense, but it gained a lot of goodwill from me. I will always ask for Jose. I don't now what the right answer is for you, but if the service is always like the service I received from Jose I will always have to consider Manly as my service option even if it means driving past 2 other Honda dealerships. That says a lot after I more or less promised myself that I'm done with Manly after the of consideration and ownership of the situation by the first advisor I worked with. More

All completely professional and concerned. Only negative was shuttle driver, who was unfriendly and also questioned the value of the work I had done. But Santiago couldn't have been better. Only negative was shuttle driver, who was unfriendly and also questioned the value of the work I had done. But Santiago couldn't have been better. More

Great experience at this Honda Service Center I was very pleased with the level of professionalism given to me by Dave Ashby, the Service Advisor at Manly Honda in Santa Rosa, CA. My car service w I was very pleased with the level of professionalism given to me by Dave Ashby, the Service Advisor at Manly Honda in Santa Rosa, CA. My car service was completed on time as promised. Thank you Dave for your great work and support!! More

Service, alignment of tires. I was immediately contacted and directed to where I needed to be. I needed an alignment and was able to get in the same day. Carlos took care of the I was immediately contacted and directed to where I needed to be. I needed an alignment and was able to get in the same day. Carlos took care of the write up. He was professional and answered any of my questions. More

Is there something in my tire? What is that sound? Luke and service team are great! Response is prompt, professional and helps me to feel safe. Their professionalism and knowledge helps me to get quick Luke and service team are great! Response is prompt, professional and helps me to feel safe. Their professionalism and knowledge helps me to get quickly back into my vehicle and at reasonable rates. More

Service Great service and extremely happy with the service writer very helpful and very knowledgeable about the product highly recommend will come back to Great service and extremely happy with the service writer very helpful and very knowledgeable about the product highly recommend will come back to see Santiago More