Manly Honda - Service Center

Positive, great customer service, helpful Bill was very helpful. From the day I called about my car to the day it got fixed and picked it up, he was all smiles and nothing but nice. I was pret Bill was very helpful. From the day I called about my car to the day it got fixed and picked it up, he was all smiles and nothing but nice. I was pretty stressed the first day I called because I didn't know what was wrong with my car, and I'm sure I came off as a bit rude, but he continued being very friendly. He was very knowledgeable, and even texted me rather than calling because of my crazy schedule. He (and the rest of the staff) had awesome customer service skills, despite the fact that the dealership was very busy when I went. I will definitely be requesting Bill work with me next time I need to go to Honda for anything. More

Definite Improvement! This was our first service visit to the new building. We were not impressed with the arrangement for customers in the previous facility. It had been v This was our first service visit to the new building. We were not impressed with the arrangement for customers in the previous facility. It had been very confusing to approach and the customer waiting area was dismal. All that has changed! Now you are greeted when you drive up and given friendly instructions on where to go next. Our service writer, Carlos Martinez, was pleasant and helpful. However the waiting area shows a lot of planning for customer comfort and convenience. The shuttle drivers regularly come through to see if anyone needs a ride. Yet even better, there are customer care reps who make contact with everyone waiting to be sure they have all their questions answered. Not to mention that from time to time they pull freshly baked cookies out of the oven! From making an appointment by email with Bill Robertson to the service writers to Mandi Sumner, a customer care rep the customer is well taken care of. OH...and our 2014 Honda Accord also received excellent care. More

WHY I LIKE TO GO TO MANLY HONDA I HAVE LEARNED THAT ANY TIME I AM GOING TO TAKE MY HONDA "08 CIVIC HYBRED IN, I CALL BILL ROBERTSON AND HE TAKES CARE OF ME. BARBARA FRY I HAVE LEARNED THAT ANY TIME I AM GOING TO TAKE MY HONDA "08 CIVIC HYBRED IN, I CALL BILL ROBERTSON AND HE TAKES CARE OF ME. BARBARA FRY More

New Treasure I am new to the area. Was driving my car all the Way to Walnut Creek to my old mechanic until I found excellent quality work and customer services at I am new to the area. Was driving my car all the Way to Walnut Creek to my old mechanic until I found excellent quality work and customer services at Manly Honda. More

Hi Hi Hi Ridgeline was ready as promised. Exchange vehicle shortened visit and gave needed flexibility. $1100 for a rubber band is high. xxxxxxx xxxxxxxxx x Ridgeline was ready as promised. Exchange vehicle shortened visit and gave needed flexibility. $1100 for a rubber band is high. xxxxxxx xxxxxxxxx xxxxxxxx xxxxxxxxxx xxxxxxxxxxxxx Your word count requirement is painful More

Efficient and delivered on time Service was routine as part of regular maintenance as well as a recall notice repair. The service adviser knew what was needed and an estimated time Service was routine as part of regular maintenance as well as a recall notice repair. The service adviser knew what was needed and an estimated time frame for completion. The service was done on time and there was no attempt to up sell me on service I did not need. More

Just an oil change My overall visit was met with great customer satisfaction, good customer service and timely service. I was quite surprised that Honda has a very much My overall visit was met with great customer satisfaction, good customer service and timely service. I was quite surprised that Honda has a very much concierge like customer service approach, very much like BMW and Mercedes. I know, because I also own a BMW and was quite impressed by Honda. More

Emergency Work Required I recently had an alternator that needed replacing. I saw the battery come on and realized that my driving time was limited. I managed to pull in to a I recently had an alternator that needed replacing. I saw the battery come on and realized that my driving time was limited. I managed to pull in to a parking lot with next to zero battery left and called the DriveSure number to arrange for a tow to Manly Honda. (My Honda is a very dependable vehicle, but it has 113,000 miles on it and parts eventually wear out.) I got the truck to Manly and they took me in with their usual professional manner, but without an appointment. The service representative indicated that the service was no problem. They graciously fit me into their schedule and I had the truck back later that day. More

Car deals the way it should be I checked online site looking for the car I wanted a (Honda Ridgeline Black Edition). I saw that Manly had one but so did dealer closer to me. A few o I checked online site looking for the car I wanted a (Honda Ridgeline Black Edition). I saw that Manly had one but so did dealer closer to me. A few of the dealership said they had one but turns out they did not really have it and tried to get me into something else. Not Manly, I got an email back with a quote and after a phone call to Curt Miller set up appointment saw the truck. We walked over it, I drove it and bought it. No funny business, in and out for the price he gave me. I would buy a car from them. (I drove just under 2 hours to get there) Thanks Kevin More

Dave Ashby Dave was great getting my "NEW" Ridgeline fixed!!!! Dave stepped up to get the job done. Disappointed in the sales department....just not very hone Dave was great getting my "NEW" Ridgeline fixed!!!! Dave stepped up to get the job done. Disappointed in the sales department....just not very honest! I will "NOT" buy another vehicle from Manly again. But will gladly use Dave Ashby for my service. More