Manly Honda - Service Center

Bought car from Manly in 2015, serviced today. Manly Honda is extremely pleasant to deal with whether I was buying my car or servicing it. Very thorough and did not try and talk you into any 'extr Manly Honda is extremely pleasant to deal with whether I was buying my car or servicing it. Very thorough and did not try and talk you into any 'extra's'. I have referred several of my friends to them as they are much more attentive to your needs then other Honda dealers in the area. More

Professional, friendly, personable, good service From the start me experience was great with a warm welcome from Renee. I was told on the phone that my wait would be 45 min to 1 hr but Jess told me i From the start me experience was great with a warm welcome from Renee. I was told on the phone that my wait would be 45 min to 1 hr but Jess told me it would be 1 to 2 hours. When I mentioned the time discrepancy he accommodated what the service caller had told me. He was professional and clearly explained the work estimate and planned service. More

Preventative Maintenance A1 service needed. Excellent service by check-in, service adviser, and shuttle drivers. Fast, helpful, and courteous. Will use them again when I need service. AAA++++ se Excellent service by check-in, service adviser, and shuttle drivers. Fast, helpful, and courteous. Will use them again when I need service. AAA++++ service all around. More

comments on service The service representative was wonderful - very friendly - explained everything in detail - the estimate was the final charge - timing was as promised The service representative was wonderful - very friendly - explained everything in detail - the estimate was the final charge - timing was as promised - We are very pleased with our 2013 Honda Accord.. Paul L. Schoch More

Friendly and Efficient This was my first visit, and I was surprised at how large it was! And the neighborhood is very crowded. Nevertheless, service was on-time, friendly This was my first visit, and I was surprised at how large it was! And the neighborhood is very crowded. Nevertheless, service was on-time, friendly and efficient. More

Super Service We had warranty issues with our new Odyssey van while traveling and 100 miles from our home. Bill Petty and the service team worked tirelessly to fin We had warranty issues with our new Odyssey van while traveling and 100 miles from our home. Bill Petty and the service team worked tirelessly to find the problem and get it fixed. Hugo Méndez worked with us to loan us a Pilot so we would have a vehicle of similar size to carry our stuff while they worked on the van for a week. It was not an easy fix, but now two months later, our van is back to great performance. We really appreciate everything Bill did to make our potentially terrible experience a reasonable one with a happy ending. We think Manly Honda is GREAT! More

some problems to should be resolved The entrance and location of the Service Department is obscure and hard to find. Much more signage and direction to get to service center is needed.2n The entrance and location of the Service Department is obscure and hard to find. Much more signage and direction to get to service center is needed.2nd issue is that it is not acceptable that you do not wash cars that you service. Drought was given as an excuse, but you can get recycle equipment...really should fix this issue More

Excellent Service! I've been bringing my Honda Element to Manly since I moved to California 6 years ago and have never been disappointed. The employees in the service de I've been bringing my Honda Element to Manly since I moved to California 6 years ago and have never been disappointed. The employees in the service department are great, and Hirbin Ceballos was professional, helpful, and kind. :) More

Honda very disappointing this time:( This was my worst experience with Honda thus far! When I called to schedule I talked to someone in the service dept. told them my car was flashing se This was my worst experience with Honda thus far! When I called to schedule I talked to someone in the service dept. told them my car was flashing service due. I have had all my services done with Honda as well as oil changes. They pulled up my file and told me what service was needed which was around $130.00. When I arrived I was greeted and told I would receive a complimentary floor vacuuming which they never did!!! Proceed to check in and Santaigo asked what I was here for. I do not understand why whatever I booked on the phone is not showing up to Santaigo who is checking me in?? After Santaigo checked my mileage he stated according to the Honda book I was due for 45,000 mile check up which is about $780 or so. I stated that is not what I was told on the phone when I booked the appointment and why was this? Santaigo knows nothing. Firstly the 45,000 check up is much longer in time and several hundred dollars more so I was not prepared to follow through with that service that day. I do not understand why this service was not mentioned to me on the phone when they are looking at my file. When my car was finished Santaigo said he tried to reach me by phone but could not, ( why didn't he leave me a voice message???) to let me know my wiper bladed were bad and my battery was a 3 out of 5. I just had Honda put new wiper blades on when I was there in Sept of 2015 so I am not buying that one. The battery still has life left so that is a no go for now too. I feel Honda is trying to sell things that are not needed yet. I have not had any problems in the past but this visit felt un-easy to me. And when I left and noticed that the floors were a mess and never vacuumed that topped the cake!! I hope things improve:) Stacey More

Extended Factory Warranty Repairs Manly did a great job fixing an issue that was covered by a Honda extended factory warranty. Only critique is that, since it was a warranty issue, and Manly did a great job fixing an issue that was covered by a Honda extended factory warranty. Only critique is that, since it was a warranty issue, and they were out of loner cars, I wish they would have paid for my rental car. More