Manly Honda - Service Center

Too long I asked my husband Don if he would take the car down as an emergency had come up that I had to attend to. I mistakenly told him, judging from my prev I asked my husband Don if he would take the car down as an emergency had come up that I had to attend to. I mistakenly told him, judging from my previous service experiences, that it would be about an hour and I said I had told you I would wait. The 50,000 mile service performed and It seemed that 1 hour and 50 minutes was a bit long...especially since the car was not even washed when he got home. Rather disappointing More

Courteous and professional I was greeted immediately as I pulled up to the service area, and instructed to wait in the waiting area, which is nice and new. There were nice seats I was greeted immediately as I pulled up to the service area, and instructed to wait in the waiting area, which is nice and new. There were nice seats, newspapers, TVs, snacks, and coffee for us, Bill Petty who took care of me was professional and had a good attitude. I received a text from him as we drove away. He offered to update me anytime, all I needed to do was just text the number he texted from. I did that and he responded quickly. Then he texted me when the car was finished, One thing I would say that I wish I had known is that it can get busy and your car might not be seen immediately. Thankfully I had a ride with me, so it wasn't a problem, but next time I will ask how long it could take before I book, in case I'm in hurry. That being said, they do offer a shuttle on the hour, which is great! I will definitely return because it was so positive. I had been avoiding the dealership because I didn't want to pay the higher price, but they do a better job and the service is better, so it's worth it. More

My Honda Service Center Experience The only time I wasn't happy with my service was when I had to schedule my appointment. I called around 8:30am to schedule my appointment and had to The only time I wasn't happy with my service was when I had to schedule my appointment. I called around 8:30am to schedule my appointment and had to leave a message. I waited until 12ish to call back because I still hadn't received a call back. The lady who answered admitted that she hadn't received my message and that I had been the third person who had mentioned that I had left a message and had not been called back. She was not apologetic and sounded as though she didn't believe me. On the day I was scheduled to bring in my car I pulled up to the service section and a service man greeted me right away, asked how he could help me and then led me to where I needed to go. He also mentioned that there was a shuttle available should I need it. He was very cheerful and friendly. Once I got inside someone else asked if they could help me, showed me where I could sit until Hirbin could help me. Only had to wait a few minutes. Hirbin was very nice, explained everything and said he would call/text me when my car was ready. Overall, I was very happy with my Honda Service Center experience!! More

CRV Service Nick Hatch, my service advisor, was awesome. He checked me in immediately, listened to the issues, had them corrected, and the car serviced on time. Nick Hatch, my service advisor, was awesome. He checked me in immediately, listened to the issues, had them corrected, and the car serviced on time. He called me to let me know the car was ready for pick up and went through the fix with me step by step at the end. I look forward to working with him in the future. More

Good Service Bill was very helpful, and even called another dealer to check on some previous work that had been done. The work was done prior to the estimated com Bill was very helpful, and even called another dealer to check on some previous work that had been done. The work was done prior to the estimated completion time. I will go there again the next time the car needs service. More

To fix a recall Everyone was extremely helpful and efficient and very kind and courteous. It was an unexpected experience that I truly enjoyed. Very nice people, Everyone was extremely helpful and efficient and very kind and courteous. It was an unexpected experience that I truly enjoyed. Very nice people, and the accomodations were wonderful! More

Harbin was mt Representative! Harbin helped me, my second time of him assisting me and I would like him to help me in the future. I was in a rush to pick up my car to get to my Harbin helped me, my second time of him assisting me and I would like him to help me in the future. I was in a rush to pick up my car to get to my kids from school. I asked him if he could complete my transaction, so all I need to do was grab the key and go. And that's exactly what happened, he is very polite and professional, The new waiting area is very nice! Thank you , Harbin! More

Advisor Mr. Bill Robertson was very helpful. MR. Bill Robertson was very helpful, patient,and professional. He has been my advisor for the last eight years. I had a positive experience at the ser MR. Bill Robertson was very helpful, patient,and professional. He has been my advisor for the last eight years. I had a positive experience at the service dept. Thanks . More

First time I was very impressed with the facility right off. From the 3 lanes to drop off cars to the guy vacumeing the cars before they get serviced. Everyone w I was very impressed with the facility right off. From the 3 lanes to drop off cars to the guy vacumeing the cars before they get serviced. Everyone was nice and friendly. There was a nice place to wait. The emails and text to let me know the stage of my service was great and worry free. It was a plus experience. We are thinking of buying a new car in the future and from this experience I will be back when we look to by our new Honda More

Very good service The service and people is/are always very good. They did however, tell me they were going to vacuum my car and it was not. I have to call today to fi The service and people is/are always very good. They did however, tell me they were going to vacuum my car and it was not. I have to call today to find out how to turn off my Maint. Req light. More