Manly Honda - Service Center

Excellent Personalized Service I purchased my 2007 Honda Civic from Manly Honda in March 2007. I have been bringing to Manly Honda Service Dept. since the beginning. I can depend I purchased my 2007 Honda Civic from Manly Honda in March 2007. I have been bringing to Manly Honda Service Dept. since the beginning. I can depend upon the great service advisors at Manly Honda to always take care of my service needs in a friendly, efficient and professional manner. Yesterday I brought my car in for routine service and Bill Robertson helped me. Bill is a real credit to Manly Honda, as are all of Manly Honda's employee's. He took the time to listen to my needs, advise me what would be the best services to meet my needs at the most reasonable price. I really appreciate the personalized customer care. I always feel like I am a valued customer, that my car is getting all it's service needs addressed is a way that provides top value for me. I have been doing business with Manly Honda since 1981 when I bought an used 71' Ford Maverick from them for $1495.00. Even this 10 year old car gave me good service for years. I love my current Honda Civic and when I'm ready to buy my next car it will be a Manly Honda! Thanks for all the many years of excellent customer service! Edward Gowen More

Fantastic Service My service experience was absolutely fantastic. I love the updates to facility and everyone was very pleasant and helpful. Great experience and woul My service experience was absolutely fantastic. I love the updates to facility and everyone was very pleasant and helpful. Great experience and would highly recommend Manly. NOTE: This is the 2nd CRV I purchased from Manly and have always recommend your dealership! More

Good service Very friendly and nice waiting area. The new building is comfortable, clean and the snacks and coffee are a nice touch. Good Honda service which is re Very friendly and nice waiting area. The new building is comfortable, clean and the snacks and coffee are a nice touch. Good Honda service which is reliable. More

b13 service went in for service all good,,except,,when i got my car back it pulled to the right..had to bring it back in..was an inconvenience ..staff very courte went in for service all good,,except,,when i got my car back it pulled to the right..had to bring it back in..was an inconvenience ..staff very courteous though.. More

Oil Change Once you get to the service advisor the experience is excellent. I don't like the vague check in process you have now. When you enter the service de Once you get to the service advisor the experience is excellent. I don't like the vague check in process you have now. When you enter the service dept all the reps are busy and no one greets you. Then finally you are told to sit in a waiting room out of sight of reps. It feels very slow compared to the prior style of service before your remodel. Also, when you come to pick up the auto you can't just go to the cashier to check out you have to wait again for a rep. More

Waiting period I am a Honda service department client since 2008 when we got two brand new Honda Civics. The new facilities at your Santa Rosa, CA dealer are awesome I am a Honda service department client since 2008 when we got two brand new Honda Civics. The new facilities at your Santa Rosa, CA dealer are awesome. However I noticed that the check-in and check-out waiting time went up. It took over 15 minutes over our appointment time to get to talk with your service person. Same thing when we picked up our car. Please don't get me wrong, Santiago Pizano provided an excellent service but I think that you could improve your procedures for check-in and check-out. I also noted that you changed your recommendations about when to service the cars. It used to be when the oil life is at 15% or less or no more than a year. Now it is 5,000 miles or no more than 5 months. It is interesting because this is what your Braman Dealer in Miami recommended when we were living there. Also there is a new range of services stating at $ 700 or more. I never spent such amount in a car with low miles. More

so easy! Whenever I take my car to Manly Honda I'm treated like a real gold star VIP. They all are so friendly and genuinely upbeat, explain everything and m Whenever I take my car to Manly Honda I'm treated like a real gold star VIP. They all are so friendly and genuinely upbeat, explain everything and make it a real no brainer. I would never consider not go to Manly for service. From greeting me, to good coffee, to check out it's always a pleasure to work with Manly. More

Excellent customer service, high prices. They are always on time, very friendly and the new showroom and waiting area is quite nice. The customer service is great. The prices are high, become They are always on time, very friendly and the new showroom and waiting area is quite nice. The customer service is great. The prices are high, becomes a burden when you have to make return visits for service or recalls. Overall, a good dealership. More

My passenger window is fixed. My passenger side window has been hard to repair for over a year. I brought it in time and again and it would malfunction soon after. This time the se My passenger side window has been hard to repair for over a year. I brought it in time and again and it would malfunction soon after. This time the service person promised he would see to it that it was fixed. I really appreciate the customer care that he gave me. I understand that the service manager Luke Ammann was involved, I never had contact with him. More

Luke is exceptional. We are so grateful that Luke lives near us and provides us with great customer service. He takes good care of us and our cars. We are so grateful that Luke lives near us and provides us with great customer service. He takes good care of us and our cars. More