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Manly Hyundai - Service Center

Santa Rosa, CA

4.7
373 Reviews

373 Reviews of Manly Hyundai - Service Center

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April 13, 2022

Jonathan in the service department is great. He was extremely helpful when I dropped my car off for service on Saturday. I am a very satisfied customer. Thank you More

by sandybeaches12341
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Vazquez Abarcas
April 13, 2022

Friendly staff and very helpful. They were very accurate with timetable when servicing my car and even washed it for me. More

by kristinelaines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
April 04, 2022

Excellent customer service and attention to detail. Prompt, efficient and personable. Laura in the front office is stellar. More

by singsandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
April 02, 2022

I cannot say enough good things about Jennifer Crouch at Manly Hyundai. From the first time I met her back towards the end of 2021, she was honest and direct, which I really appreciated. My electronic par More

by dnnssnchz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2022

The work done was good, Jonathan was awesome! ! We were very pleased, will be back!! More

by 40fordsedan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Vazquez
March 30, 2022

Great customer service! Laura is the best. Front desk customer service always pleasant, prompt, and attentive. The entire Hyundai Service center has been revamping, upgradin More

by Rosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Kelleher, Laura Stout
March 29, 2022

Laura Stout was great to work with. She is friendly and efficient. She is one of the few customer service agents, in this world, that has the ability to listen to the customer. More

by Lala5wimp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Laura Stout
March 26, 2022

On time, courteous, detailed review. I said it in 5 words. Why do you need more? More

by peterfronk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Laura Stout
Mar 26, 2022 -

peterfronk responded

After review, next day discovered oil leak—major dump. Quick service to redo. handled courtesy and efficiently by service writer Laura. Improper torque on gasket. Also noticed no cap on two front tire stems. Oil miscue makes one uneasy about quality of other work. Like what else did they miss? Yikes! Peter Fronk

Mar 26, 2022 -

Manly Hyundai responded

Good morning sir, Thank you very much for the input, we greatly appreciate it. I would like to apologize for the experience. That sort of result from any service is unacceptable. We hope to better serve you in the future. If there is anything I can do for you please feel free to contact me here at the dealership. Thanks again for the input and your business. Zach Roberts Service Director Manly Automotive Group

March 23, 2022

I drive 4 hours each way to have my Genesis serviced. I could choose to go elsewhere but the service at Manly in Santa Rosa is top notch. The staff are always friendly, professional and reliable. More

by traceywells.inhumboldt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
March 21, 2022

It's really important to not do anything to alter appointments without notifying the customer. I live in Fort Bragg and Manly Hyundai is the nearest Hyundai dealership for service. I drove to Manly More

by scotthowell1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Crouch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
Mar 21, 2022 -

Manly Hyundai responded

Good afternoon, thank you for taking the time to submit your feedback. We truly appreciate it. After checking into the situation, I see that the shop was running a little behind and obviously that was not communicated to you. It appears that your Service Advisor Jonathan failed to get you the proper information. I spoke with the advisor that was present during your visit, Laura and the information was not communicated through her either. I wasn't sure where Jennifer came into the situation as she was off during your visit and and was not present at the dealership. I do apologize for the experience and hop we can better serve you next time. If there is anything I can do, please do not hesitate to let me know. Zach Roberts Service Director.

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