Mann Chrysler Dodge Jeep RAM of Mt. Sterling

Absolutely the worse I've ever seen in a car dealership, I am almost 70 yrs old ,,heart probs,, I bought a vehicle in hopes it would serve to take me to doc appts,, I was wrong it stranded me on the road af I am almost 70 yrs old ,,heart probs,, I bought a vehicle in hopes it would serve to take me to doc appts,, I was wrong it stranded me on the road after a week then 5 or 6 times after that,,,trans went out,, break's,. Rusted,,,locked up,,,rearend went out,,,junk junk,,,, More

Customer Service Representative Courtney Saves the Day I bought a 2015 Lexus RX 350 from Mann last month with 6500 original miles. I love the car, but the experience of working with the salesman, Josh, and I bought a 2015 Lexus RX 350 from Mann last month with 6500 original miles. I love the car, but the experience of working with the salesman, Josh, and manager were extremely poor. I saw the car on a Friday and purchased it the next day. My husband and I did not wish to have a car payment, so we shifted funds so that we could make the purchase on our credit card. We called TWICE prior to leaving Georgetown to make sure this was okay. Our salesman checked it out, and told us - twice - that there was no problem. We arrived at the dealership 45 minutes later, only for our salesman to say he had made a mistake. He called in his manager, Mike, who very tensely informed us that they could not and would not accept complete payment by credit card (which is the reason we called twice in the first place). We ended up paying partially on the card, and the remainder by check. The manager was quite whiny and terse with us - never saying a word of appreciation for the sale. He even questioned why we didn't want to make payments on the vehicle (none of his business). The salesman couldn't access the service record on the vehicle, but he was absolutely certain it had received an oil change. When I drove off the lot I discovered the "Maintenance Required" light was on. I stopped a mile and a half from the dealership to inquire of my salesman about this. He told me the service department had neglected to turn it off, and that he would call on Monday to tell me how to do this. I never received a call, then had to be out of town for a couple of weeks. I called the dealership three times to speak with Josh about the service on the car and never received a call back. I did finally get through to a member of the service team who checked the record on the car and informed me that they had done NOTHING to service the car since it had been in their possession. So, with a 10-hour road trip planned and packed for, we had to take a detour and extra time to get a complete oil change on the vehicle. And now for the GREAT NEWS: Last week I was contacted by Courtney Hall, the Customer Service Representative at Mann. For every challenge that had been presented by the men I dealt with at the dealership, Courtney made up for with her professional attitude, fact-finding, kindness, knowledge, and proactive responses. She made it possible for me to get the vehicle's VIN # checked out by the Sheriff's Dept. in Scott County so I don't have to make another round trip to the dealership. She listened to my concerns, expressed a truly caring attitude towards me, and made the oil change charge correct for me. If Mann Auto Dealership wants to be a successful enterprise as it moves forward, I strongly suggest that every sales person, manager, service representative, and even the owner, take customer service lessons from Courtney. This woman is worth her weight in gold, and she deserves to be commended - and rewarded with a generous raise. If it weren't for Courtney this would be a very different review, indeed. Thank you, Wonder Woman! More

Very unfair Worst treatment I ever saw,, over paid by $1000, oo of dollars , told was local trade,,, it was from Ohio,,,been wrecked, all kinds of mechanical prob Worst treatment I ever saw,, over paid by $1000, oo of dollars , told was local trade,,, it was from Ohio,,,been wrecked, all kinds of mechanical probs,,,brakes ,,,,trany,,,had to be replaced,, on and on,,,FTC contacted ATTN gen ,,,no help, I contacted Chrysler about xxxxxxwith truck and the dealership in Ohio that sold when new,,,it had been in shop at 23,000 mil,,from what I find it wasn't fixed at that time,,, More

STAY AWAY! Bought a used Town and Country May 2016. Sept 2016 its been in the shop twice. Complete overhaul of transmission required and 400.00 in rental fees. T Bought a used Town and Country May 2016. Sept 2016 its been in the shop twice. Complete overhaul of transmission required and 400.00 in rental fees. Total lemon and Mann refuses to call back. More

Very poor customer concerns Purchased new 2011 dodge 3500. The truck has been total nightmare of repairs and recalls. Attempted to get dealership to works with us of trading in o Purchased new 2011 dodge 3500. The truck has been total nightmare of repairs and recalls. Attempted to get dealership to works with us of trading in on new truck. Didn't have time to spend on considering trade in. Sales manager spent about 5 minutes with us and sent someone under him out to talk with us. Didn't even have respect to talk himself. Not kind manager I would want doing sales at my business. With 2 attempts to contact mr. Mann owner. No return calls. I guess another case where the little person gets the short end. I would never purchase another vehicle Mann Dodge or buy a dodge again. Nor will any family, friends, or co workers I know!!! More

I bought a Cadillac CTS off of John Back. It was the best experience buying a vehicle that I've ever had. He was honest with me and answered all my questions. I have bought 3 other vehicles off of John and experience buying a vehicle that I've ever had. He was honest with me and answered all my questions. I have bought 3 other vehicles off of John and will definitely come back for future purchases and I always recommend him to others who are looking to buy a car. You will not find a better salesman to work with! I highly recommend this dealership and John Back! More

IM VERY PLEASED WITH THIS DEALERSHIP. IVE ALWAYS BEEN TOLD THAT MANN CHRYSLER WAS A GREAT PLACE TO BUY A CAR, AND NOW I KNOW THAT THEY ARE. I FOUND A TOYOTA CAMRY ON LINE. MR JOHN BACK WAS THE SALES PERS TOLD THAT MANN CHRYSLER WAS A GREAT PLACE TO BUY A CAR, AND NOW I KNOW THAT THEY ARE. I FOUND A TOYOTA CAMRY ON LINE. MR JOHN BACK WAS THE SALES PERSON THAT ANSWERED THE PHONE. HE WAS VERY INTERESTED IN WHAT I HAD TO SAY. HE WAS VERY HELPFUL WITH ALL MY QUESTIONS, HE DROVE THE CAR, AND LOOKED IT ALL OVER AND TOLD ME EVERYTHING HE COULD SEE. WHEN I GOT TO THE DEALERSHIP IT LOOKED JUST LIKE HE TOLD ME. I TOLD MR JOHN BACK THAT I HAD TO KEEP MY PAYMENT AT 350 OR LESS. I WAS VERY SUPRISED WHEN MY PAYMENT TURNED OUT TO BE 280 DOLLARS A MTH, AND THAT WAS WITH A BUMPER TO BUMPER WARRANTY. IF YOU TELL MOST DEALERSHIPS THAT YOU CAN PAY 350 A MTH, THEY WILL MAKE SURE ITS THAT MUCH OR MORE. AFTER I GOT HOME I FOUND OUT THAT THE PRICE I GAVE FOR MY CAR WAS 2000 BELOW BOOK. I CANT THINK OF ANYTHING BAD TO SAY ABOUT THIS DEALERSHIP. I HOPE IF SOMEONE READS THIS, THEY WILL GIVE MANNS A CHANCE TO MAKE THEM A GREAT DEAL LIKE THEY MADE ME...PS THEY HAVE ALOT OF CARS TO LOOK AT. More

I've bought several vehicles from Mann's over the years. Steve is always a pleasure to deal with. His service and the large inventory to choose from keeps me coming back. Steve is always a pleasure to deal with. His service and the large inventory to choose from keeps me coming back. More