Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Maple Hill Auto Group
Kalamazoo, MI
5,138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
5,138 Reviews of Maple Hill Auto Group
Verified Customer
January 29, 2022
I can only speak to the service dept. Angela was very good. Tech service was not.'None of the issues were resolved except they reset the tire pressure monitor. I submitted that there was a vibration at good. Tech service was not.'None of the issues were resolved except they reset the tire pressure monitor. I submitted that there was a vibration at 55-60; water level sensor icon was on for the first five minutes of operation and then off; manual transmission froze up in very cold weather; tire pressure monitor was always on. Vibration diag from the tech was maybe the tires? No corrective action suggested for the rest of the issues. I have responded to two earlier inquiries from the dealership without a response. If they do respond I would reconsider my "recommendation". Having worked for Lexas, this is not the level of service I am used to providing. More
by SCHRDERJEFF41
Employees Worked With
Angela
January 29, 2022
The experience that I received from my salesman, Mike was very knowledgeable and courteous but not pushy. The finance guy got me a better rate that I expected.. overall it was a very good experience. very knowledgeable and courteous but not pushy. The finance guy got me a better rate that I expected.. overall it was a very good experience. More
by RICKWALPOLE810
Employees Worked With
Michael Zinger, Kevin Poffenberger, Matt Taylor
January 28, 2022
The absolute lack of communication made this process far more painful than it needed to be. Being behind due to the pandemic and labor crisis is one thing, but at least keep people informed about what is go more painful than it needed to be. Being behind due to the pandemic and labor crisis is one thing, but at least keep people informed about what is going on. There comes a point where people are expected to be patient and understanding beyond what is acceptable or realistic. Maple Hill definitely crossed that line for me and my family. More
by WORDSANDCANVAS
Employees Worked With
Cedric
January 27, 2022
I purchased my Subaru in 2016 from Maple Hill Auto. I have gone back there for all of my cars needs. I trust and appreciate everyone there. have gone back there for all of my cars needs. I trust and appreciate everyone there. More
by CBLANK3
Employees Worked With
Amie Freeman, Lena Grubb, Andrea Darnell, Lauren Armbruster
January 26, 2022
From the purchase to the maintenance of my vehicle has been top notch. I never felt pressured to purchase the car. With the maintenance of my Forrester has been very easy to get used to also. The start to been top notch. I never felt pressured to purchase the car. With the maintenance of my Forrester has been very easy to get used to also. The start to finish is painless and everyone has a smile. I will never shop anywhere else and will have them do all the maintenance. More
by ABILLS0
Employees Worked With
Michael Zinger, Lauren Armbruster, Matt Taylor
