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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

January 20, 2022

Bought a new 2022 Impreza here. Salesperson was nice, and they did not charge me more than MSRP like some dealerships are doing nowadays. Process was pretty painless, too. Would recommend. More

by LAZJAK37
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Aaron Black, CB Watkins
Jan 20, 2022 -

Maple Hill Auto Group responded

We're happy to hear that you are so pleased with the purchase of your new vehicle. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2022

Great service, great waiting room, great products. I’m glad I drive from out of town to get my new car here. More

by TOMRICHTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Aaron Black, Matt Taylor
Jan 20, 2022 -

Maple Hill Auto Group responded

We're so happy to hear how much you love coming to Maple Hill! If there's ever anything we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2022

Jon was an extraordinary sales person, he took charge of everything and was not pushy at all. He gave me enough time to think and analyze data and make the best decision More

by DAVCAS88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Mike Simmons, CB Watkins
Jan 20, 2022 -

Maple Hill Auto Group responded

We're happy to hear that Jon was so great in helping you decide which vehicle to get. We look forward to working with you in the future. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2022

I have bought vehicles at this dealership since 1991 and for the first time I’m really unhappy with my service. The service manager, Kelsey , who was also my service advisor knows about this matter and that More

by ungajare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey…. She said she’s also the service manager
Jan 20, 2022 -

Maple Hill Auto Group responded

I'm sorry that this was your experience. We spoke on the phone earlier today, and I will get with Kelsey and see if there is anything we can do to help get this situation fixed. If there is anything else I can help you with, please let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2022

Michael Z was very knowledgeable, helpful and kind. He truly made my purchase less stressful and more pleasant. More

by NAEM4DAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Farho..very helpful, Michael Zinger, Kevin Poffenberger, Nick Hodgson
Jan 20, 2022 -

Maple Hill Auto Group responded

We're happy to hear that Mike was able to help you get into a great new car and make the experience a great one. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2022

Amazing fast service. I will be going back even if it’s just for a service and recommending to everyone. More

by CNG1991
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mechanics
Jan 21, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that you had such a wonderful experience with us. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 20, 2022

Very friendly place and a really smooth process from start to finish. I had a repair service that took several hours, and the concierge service drove me five miles back to my home free of charge - plus, More

by Katherine Kramme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jan 20, 2022 -

Maple Hill Auto Group responded

We're so happy to hear that you love coming here for service. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 19, 2022

Great! Would not go anywhere else. I know they will always do it right and the technicians know what they are doing. Best for VW/Audi around! More

by AZB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal, Randy Kim
Jan 21, 2022 -

Maple Hill Auto Group responded

Thank you, so much! We love to hear how much you enjoy bringing your vehicle to us for service. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 19, 2022

Easy to make service appointments and usually a quick turn over time to complete service. More

by SARAHKEASTMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Kim
Jan 21, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy too hear that your service went so well. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 19, 2022

Cedric did a great job of keeping me informed on the progress of my car. I even got it back earlier than predicted. More

by LLEWIS75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric
Jan 21, 2022 -

Maple Hill Auto Group responded

We're glad to hear that you are so happy with your service. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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