
Maple Hill Auto Group
Kalamazoo, MI
Filter Reviews by Keyword
By Type
5,137 Reviews of Maple Hill Auto Group
Bought a new 2022 Impreza here. Salesperson was nice, and they did not charge me more than MSRP like some dealerships are doing nowadays. Process was pretty painless, too. Would recommend. they did not charge me more than MSRP like some dealerships are doing nowadays. Process was pretty painless, too. Would recommend. More
Jon was an extraordinary sales person, he took charge of everything and was not pushy at all. He gave me enough time to think and analyze data and make the best decision everything and was not pushy at all. He gave me enough time to think and analyze data and make the best decision More
I have bought vehicles at this dealership since 1991 and for the first time I’m really unhappy with my service. The service manager, Kelsey , who was also my service advisor knows about this matter and that for the first time I’m really unhappy with my service. The service manager, Kelsey , who was also my service advisor knows about this matter and that I wanted to complain to corporate customer care. I have complained about the fuel door every time I bring the car in…and actually also the tire pressure indicator, With the tire pressure the excuse I kept hearing was oh when the weather is cold it comes on. It’s funny once the tires got replaced we no longer have that problem which leads me to believe that probably the issue from day one was one of the tires. But we no longer have that issue. With the fuel door I kept hearing oh when it’s cold it does that… It seems that that seems to be a good go to response for anything that you ask. Now when it’s happening a bit more often you can tell it’s not just the cold… Also if you jump on the Audi world forum you find out that this is a common complaint. They also tell you how to pop open the trunk panel and pull on the flimsy little wire. However your service department did show me that themselves last year. More
Very friendly place and a really smooth process from start to finish. I had a repair service that took several hours, and the concierge service drove me five miles back to my home free of charge - plus, start to finish. I had a repair service that took several hours, and the concierge service drove me five miles back to my home free of charge - plus, they picked me back up when the service was done! They always do a great job at explaining exactly what maintenance they recommend and why, as well as how it breaks down in your final bill. This is the best dealership I've worked with. More
Great! Would not go anywhere else. I know they will always do it right and the technicians know what they are doing. Best for VW/Audi around! always do it right and the technicians know what they are doing. Best for VW/Audi around! More