Maple Hill Auto Group

well the first time there for service there was a recall on my head lights, the tech did the service and when i had to turn on my lights one was pointing into the ground and the other into the sky so i call on my head lights, the tech did the service and when i had to turn on my lights one was pointing into the ground and the other into the sky so i called service and was sent to voicemail which is what happens every time i was connected to service finally after no call back i called the service manager to get my cay back in to realign the headlights after they supposedly realigned the lights i get home and they are now both pointing into the ground. so i called to complain again straight to service voice mail and no call back again.. so i watched a video and did it my self, than i had a steering whining issue so back to the service department to have it checked out. they needed to order a part for it so after almost a month of nobody calling me i called the parts dept and asked if the part was in and was told yes it is and i asked how long ago did it come in and was told 27 days ago.. so i had to call service again and right to voice mail and no call back again so i called the service manager to set up a appointment myself, so after the part came in to fix that repair i had to call to see if the car was fixed and was told the tech cracked the steering housing while taking it out and had to order another steering assembly which would take a week to come in. the only good thing with the terrible service i received was getting a loaner car while i waited for the steering to be fixed, the fact they let the car leave the shop 2 times with the headlights not being adjusted properly and my part sitting there for 27 days is just bull----.... i wont buy another new car there and if there was another dealership closer by i would go there! More

I came in to have the wheel replaced and the hubcap replaced. After about seven hours at the dealership I came back at the end of the day only to realize that they did not yet replace the tire. I had t replaced. After about seven hours at the dealership I came back at the end of the day only to realize that they did not yet replace the tire. I had to wait another hour. Everyone was nice but the communication between the desk and the people doing the repairs was not clear. Also this rating system is strange - it FORCES you to select names of who you worked with in the service department. How am I supposed to know the names of who worked on my car? Anyway, other experience with Maple Hill have been better than this most recent one. More