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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews
Call Dealership (269) 342-6600
View Awards

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

December 09, 2021

They have worked tirelessly with Volvo to try and correct difficulties with our car. Thank you for your hard work and dedication. More

by Hookdavid21355
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Report | Print
Dec 10, 2021 -

Maple Hill Auto Group responded

Thank you for being a such a wonderful customer. We enjoy working with you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 09, 2021

I had to come back a second time to get an oil change and even then had to wait over 3 hours! More

by Sews4babies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Che Lopez
Report | Print
Dec 09, 2021 -

Maple Hill Auto Group responded

I apologize for the wait time for your oil change. This can be typical without a scheduled appointment, but if you had an appointment, this should not have been the case, and you should have been communicated with regarding the time frame of your oil change. If you would like to talk about this further, please let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 09, 2021

My experience in the service department was very good. The scheduling process, my wait time and service appointment was great. More

by Donna Lockett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster, Randy Kim
Report | Print
Dec 09, 2021 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that you were so pleased with your service. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 08, 2021

Long wait for an oil change. Did have a water and some bag of snacks More

by CINDYBEACH53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Dec 09, 2021 -

Maple Hill Auto Group responded

I apologize for the wait time on your oil change. Hopefully, after the holidays, this will not be an issue. If there is anything else I can help you with, please let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 07, 2021

Your service technician damaged my automobile, I will contact the dealership when I fully ascertain all of the damage. More

by john.h.schoenrock
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
Report | Print
Dec 07, 2021 -

Maple Hill Auto Group responded

I am so sorry to hear this. Please give us a call at 269-342-6600 as soon as possible so we are able to resolve to this issue. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

December 06, 2021

Fast and friendly and efficient from beginning to the end. All the staff is very nice. More

by BRIAN.BEAUCHAMP7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Dec 09, 2021 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 06, 2021

I always get a warm welcome when I get there, real friendly people work there and I appreciate there service. More

by LAVERNE Walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
Dec 09, 2021 -

Maple Hill Auto Group responded

Thank you! Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-660 lgrubb@maplehillauto.com

December 06, 2021

Great service all around they get you in quickly for an appointment and care about your needs. More

by OZZY2322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Dec 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 06, 2021

Matt is a great. Knowledgeable about the product and very helpful with the sale. Everyone at the dealership is very friendly. More

by JMCCRARY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger, Matt Taylor
Report | Print
Dec 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our sales department with Matt. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

December 06, 2021

Very professional service. They addressed the issue I was having and got the work done on time. The car was spotless when I got it back and runs like new again. More

by STALLEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, DAN TAYLOR
Report | Print
Dec 06, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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