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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

November 27, 2021

Im blown away at how easy they made this. I was buying out a lease I acquired in CA. The lease was dealer-owned so I had to purchase through a dealership. Matt took care of everything, we never even met u More

by Bkoyak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson
Report | Print
Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Matt. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

November 27, 2021

A warm greeting started pleasant experience that went according to plan. The loaner car has me making plans for my next new vehicle. For now though my car sounds great! More

by SANFORD5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster, DAN TAYLOR
Report | Print
Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

November 27, 2021

Friendly staff, but I waited an hour and 45 minutes for an oil change and new front wipers. I had an appointment. I had the wipers replaced because the old ones were streaking, but the new ones streaked, t More

by SHOPFWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
Dec 06, 2021 -

Maple Hill Auto Group responded

I am sorry to hear that this was your experience here at Maple Hill. The service department often gets very busy so it can be easy for them to fall behind schedule. If they were behind schedule when you got here for your appointment, they should have made you aware of this so I am sorry that they did not. If there is anything else we can do for you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

Dec 06, 2021 -

SHOPFWILLIAMS responded

Thank you for responding to me. I have always been satisfied with your service and the friendliness of the staff.

November 27, 2021

The people are very cerise They listen to what the The people are very cerise They listen to what the problems are or concerns. Overall very nice people to deal with.😃 More

by BEVERLYPAPIERZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal, Jacob Prieto
Report | Print
Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here at Maple Hill Auto Group. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

November 26, 2021

Communication was superior, was kept in the loop during the process of my service call. More

by BILLW8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

November 26, 2021

Very very slow service. Service writer not knowledgeable or professional. Wanted to buy a new car here but I will not. More

by MCCLURERYLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cedric .. service writer.. poor
Report | Print
Dec 06, 2021 -

Maple Hill Auto Group responded

I'm sorry we couldn't earn your business. If you would like to talk about what happened in more detail, please feel free to give me a call anytime. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 25, 2021

Phil is great to work with! Always friendly, thoughtful, knowledgeable, and thorough in what he does! More

by ALGUMBLETON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Kevin Poffenberger, Matt Taylor
Report | Print
Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Phil. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

November 24, 2021

The service department is top notch. Not only are their prices fair and provide quality work, the staff is always extremely helpful and friendly. More

by AaronW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Report | Print
Nov 29, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

November 24, 2021

The staff was very helpful and worked around our crazy schedule to get our car fixed. Thank you! More

by STANLEYK22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
Nov 24, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

November 23, 2021

Very happy with the service support and explanation of work performed! Highly recommend this dealers for service. More

by jcarm12960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Report | Print
Nov 24, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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