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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
September 01, 2021
We went in looking for a new old car, and the staff was very helpful and informative! If we need another car in the future, we will head to Maple Hill Auto Group! very helpful and informative! If we need another car in the future, we will head to Maple Hill Auto Group! More
by Jill B.
Verified CustomerEmployees Worked With
Victor Heckman, James DeYoung, CB Watkins
August 30, 2021
Very helpful with getting the sale process completed quickly and very friendly staff. Definitely recommend to anyone in the market for a vehicle. My wife and I had a great vehicle buying experience and quickly and very friendly staff. Definitely recommend to anyone in the market for a vehicle. My wife and I had a great vehicle buying experience and are satisfied with our purchase. More
by NVANDERLIND
Employees Worked With
Michael Zinger, Kevin Poffenberger
August 29, 2021
Great service, but it would have been nice to know that my vehicle was not going to be done until 5 pm when I had an appointment at 9:30 am to drop it off. my vehicle was not going to be done until 5 pm when I had an appointment at 9:30 am to drop it off. More
by KING9700
Employees Worked With
Lauren Armbruster
August 28, 2021
1st person on the phone gave a long time of possible delay if I came in early. “You may have to wait an hour and a half.” The girl who met me in the garage was more positive, “I’ll get you right in. N delay if I came in early. “You may have to wait an hour and a half.” The girl who met me in the garage was more positive, “I’ll get you right in. No waiting.” She was better! Waiting room was nicely stocked and had phone charging stations. The car wash was average to below average. The windshield was still dirty. More
by JANE.AUKES.CLARK
Employees Worked With
I don’t remember who she was.
August 26, 2021
Helpful. Well informed about service to be done. Work done in a timely manner. Always friendly and polite. I am always satisfied after the work has been on my car. done in a timely manner. Always friendly and polite. I am always satisfied after the work has been on my car. More
by JEGLITREE
Employees Worked With
Rick Milbeck, Cassandra Westfall, Amie Freeman, Lena Grubb, Misty Figg, Hannah Seal, Che Lopez, Lauren Armbruster, DAN TAYLOR
August 26, 2021
Very unethical. Beware of the overcharging state sales tax. They overcharged me sales tax and referred me to contact the state treasury for refund. This dealer, or any dealer, should never, ever overcharg tax. They overcharged me sales tax and referred me to contact the state treasury for refund. This dealer, or any dealer, should never, ever overcharge a consumer sales tax and/or registration fee. They bank on consumer to go away. I lost over $140 in over paying the sales tax. These crooks know every trick in book to extract maximum money from consumers they can get away with. In addition, beware of electronic filing fee. It is a bogus fee. Document fee is also a rip-off fee. It is not a fee mandated by law. Do NOT believe them. I will file a complaint with the BBB and the Michigan consumer protection. More
by ceojoe
Employees Worked With
Kevin Poffenberger, Jacob Prieto, Matt Taylor
August 25, 2021
Decent price for oil change, clean facilities, staff were friendly, car wash and refreshments were nice. No complaints so there’s nothing else to say! friendly, car wash and refreshments were nice. No complaints so there’s nothing else to say! More
by FIRSTLADYDILLARD
Employees Worked With
DAN TAYLOR
August 25, 2021
this twenty five word minimum thing is really annoying and makes me want to just delete the e mail, I was happy with the work, tho, and Andrea was great. and makes me want to just delete the e mail, I was happy with the work, tho, and Andrea was great. More
by GENOJANIK
Employees Worked With
Andrea walker
August 25, 2021
Fast and efficient service. Properly diagnosed and repaired a lingering problem that our former service provider could not. Comfortable waiting area. Great communication from service staff. repaired a lingering problem that our former service provider could not. Comfortable waiting area. Great communication from service staff. More
by PETE BAUER
Employees Worked With
Che Lopez
