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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

May 03, 2021

I always have a positive experience at this Subaru service center. The accommodations are comfortable and safe, it doesn't feel like I'm at a car dealer. They do a wonderful job on my car. More

by debbetz2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
May 04, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 02, 2021

Appointment for service was easy to schedule; service was done in a very timely manner. A tire needed attention; I took it to a tire company who told me a different rating on my tires. Service department sai More

by A.apelgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not recall
May 03, 2021 -

Maple Hill Auto Group responded

We're happy to hear that you were able to schedule your service and have everything completed in a timely manner. Depending on what your tire treads measured at when you were in for service, you may have been able to get away with only purchasing one new tire, as opposed to all 4. If the new tire is within 2/32nds of the other 3 tires, it is not necessary to replace all four, per Subaru. Most new tires come in at 10/32nds, so if your tires were at 8/32nds or above, it would not have been recommended to replace all 4. Feel free to give me a call if you have any questions. I would be more than happy to answer any other questions you have regarding your tires. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 01, 2021

Excellent service! Service representative is very honest and forthcoming with information. Always a pleasure to deal with service department. Never misleading statements. Upfront about what needs to be More

by stds9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
May 03, 2021 -

Maple Hill Auto Group responded

We are happy to hear you were so happy with your service. If there is ever anything else can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 01, 2021

Service is always outstanding every time I bring in vehicle Prices are fair Always great communication between the service manager and myself. Always feel my car is in great hands there. More

by N/A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
May 03, 2021 -

Maple Hill Auto Group responded

We're happy to hear that you had such a great service with us. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 01, 2021

They have courteous staff. They make me feel confident about choosing them for my service needs. I never had a bad experience when dealing with them in the past More

by KARENKP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
May 03, 2021 -

Maple Hill Auto Group responded

Thank you, so much! We love to hear that our customers are always happy when they leave Maple Hill. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 01, 2021

Always very good service, however were going to miss Steve when he retires in a couple months. Get a good replacement because service is everything. More

by LYNNSALLYLUKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
May 03, 2021 -

Maple Hill Auto Group responded

We're happy to hear that you enjoyed your service. Steve is definitely going to be missed, but we have all the confidence that his replacement, Noah, is going to be great at making sure all of our Hyundai/Genesis customers are going to be well taken care of when they bring their vehicles in. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 01, 2021

Service work started as scheduled and car returned clean. Nothing else was done so nothing else I can say. Twenty five words is too many for this work More

by TOM.W.KASTEN
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
May 03, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. We're glad to hear that you were happy with your service. Please, let us know if there is anything else we can ever do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 01, 2021

I’ll buy another vehicle from Mike Zinger again! He was the least xxxxxxxx salesperson I have worked with in a long time. Thank you so much! More

by R75MORRISON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Kevin Poffenberger
May 03, 2021 -

Maple Hill Auto Group responded

We are so happy to hear that Mike was so helpful in getting you into a new vehicle. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 30, 2021

Ed was amazing. Got everything done on record time. I’ve purchased many cars over the years and this was the only dealership that got in the car and showed me how to use all the controls ! Great exp More

by SHARON.MACPHERSON50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Ed Fitts, Tim Born
Apr 30, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to eave us a review, we really appreciate it. I am happy to hear you had a good experience here in our sales department with Ed. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 30, 2021

I bought a second audi because of the fantastic customer service I receive each time I come to Maple Hill. Thank you Kelsey for making getting my cars serviced so easy. More

by DOUGKANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy, Che Lopez
Apr 30, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to eave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Kelsey. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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