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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
March 03, 2021
Can’t remember who waited on us but they were great. Answer all questions. Washed my car. Car was serviced in a timely manner. Awesome dealership! Answer all questions. Washed my car. Car was serviced in a timely manner. Awesome dealership! More
by VICKY.KOPEC
Verified CustomerEmployees Worked With
James DeYoung
March 03, 2021
It was a pleasure working with Nick on the purchase of our 2021 Subaru Crosstrek. He was very knowledgeable and answered all of our questions. our 2021 Subaru Crosstrek. He was very knowledgeable and answered all of our questions. More
by MICHMAN47
Employees Worked With
Kevin Poffenberger, Nick Hodgson
March 03, 2021
Everything fine. 1 quibble was inventory on website did not exactly match what was available, due to recent sales. Here are more words for you. not exactly match what was available, due to recent sales. Here are more words for you. More
by EXELPRES
Employees Worked With
Matt Taylor, Kevin Poffenberger, Nick Hodgson
March 03, 2021
I bought my car because of the outstanding salesperson, Dempsy Bluman, who sold it to me. He deserves praise and a raise, for he is the only reason I feel good about Maple Hill Auto. He has been consist Dempsy Bluman, who sold it to me. He deserves praise and a raise, for he is the only reason I feel good about Maple Hill Auto. He has been consistently helpful, prompt, informed, and pleasant in helping me with the numerous problems which came with my car, unknown to both of us when I signed the paperwork and paid for all in December plus the additional service agreement coverage. Now I have learned that my car needs to be driven 2X a week for 50 minutes@50 miles/hr. Who knew? Nowhere do I read this in any sales paperwork, nor was I informed of this at purchase. Yesterday my car, driven only 100 miles since I bought it at Maple Hill, wouldn't start, 2nd time in 5 days. When I phoned Maple Hill for help, the female answering the phone told me, "Call your towing company". She's the one who told me about the problem with battery drainage "on all of these electronic cars". Really? Also, Jeff Daniel, manager of Maple Hill Service Dept., needs to do his homework before phoning customers (me) with erroneous information. Yesterday he made two mistakes when he called me. He told me that my car needed both oil (!) and a new battery which would cost me about $175.00(!). He was wrong on both of this statements, and because of my loss of trust in Maple Hill due to Jeff Daniel, I will not recommend that anyone do business there. Also, I am waiting for a replacement visor light on the passenger side of my car, non-functional when I bought it, although this certified pre-owned agreement with Maple Hill states everything worked fine when I bought it. No. What else am I going to discover is wrong with my car? I had planned to drive it next week to CA and back, a good 7,000-8,000 miles. Because I am now distrustful of something further going wrong while I am driving that long distance, I have cancelled my trip. Also, when Maple Hill "washed" my car yesterday, it was dirtier, now covered with dirty water spots, than when I took it in. I do thank Dennis Schurman in sales for coming to ask if I needed anything. I've taken time to write this review because I care very much about good service and am truly angry for the reasons stated above. More
by SALLYPLAIN
Employees Worked With
Dennis Schurman, Jeff Daniel, Dempsy Bluman, Cassandra Westfall
March 03, 2021
Everyone I encountered was very helpful, friendly, and easy to work with. The team made sure I was informed all through the day and they ensured I had the information I needed to make sound decisions. A easy to work with. The team made sure I was informed all through the day and they ensured I had the information I needed to make sound decisions. A pleasant experience. More
by BENTHICBOY
Employees Worked With
Cassandra Westfall, Che Lopez
March 03, 2021
Good and Friendly service.This location has 6 or more Good and Friendly service. This location has 6 or more different brands of passenger cars & trucks, So if you don't have clarity on which vehicle to Good and Friendly service. This location has 6 or more different brands of passenger cars & trucks, So if you don't have clarity on which vehicle to purchase, this is the good place to check out. More
by manu
Employees Worked With
Matt Taylor, Jacob Prieto
March 03, 2021
Service representative Cassandra was very pleasant and Service representative Cassandra was very pleasant and helpful. She has restored our confidence in the Maple Hill Auto Group, after disappointing ex Service representative Cassandra was very pleasant and helpful. She has restored our confidence in the Maple Hill Auto Group, after disappointing experiences some years ago. More
by Vbird75
Employees Worked With
Cassandra Westfall
March 03, 2021
Overall a great experience. Met all our needs and requirements and did everything they promised when they promised. Well done! I'm sure we will be back. requirements and did everything they promised when they promised. Well done! I'm sure we will be back. More
by BRIKGUY
Employees Worked With
Matt in Finance , Jacob Prieto
March 03, 2021
I was very pleased with the one on one service I received and the after sale attention is included. I will return to Maple Hill for my next car. and the after sale attention is included. I will return to Maple Hill for my next car. More
by FRYDOUG
Employees Worked With
Arron Black, Matt Williamson, Kevin Poffenberger
March 03, 2021
Excellent service. It always is. Yada yada yada yada, blah blah blah blah. Raises all around. Car runs great, you guys have a nice day. blah blah blah blah. Raises all around. Car runs great, you guys have a nice day. More
by mark.natanson
Employees Worked With
Misty Figg, Andrea Darnell
