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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

March 03, 2021

The staff were very friendly and helpful. They made sure the car was well taken care of before selling it to me and even got me a better rate! More

by troy.bont1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Bruce Balestri, Tim Born, James DeYoung
Mar 04, 2021 -

Maple Hill Auto Group responded

We're happy that our sales team was able to get you into a great car! If there is anything else we can help you with, please, let us know! Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 03, 2021

Awesome dealership to work with. Mike our sales person was very friendly not pushy at all. Very up front and knowledgeable about our Hyundai palisades. Every working with the finance office was a bree More

by rdavis5331
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Kevin Poffenberger
Mar 03, 2021 -

Maple Hill Auto Group responded

We're happy that Mike was able to get you into a great new car. If there is ever anything you need in the future, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 02, 2021

Smooth and efficient, happy with the experience. I have been a customer of the dealership and service dept for nearly 20 years now and have good experiences all the time. More

by NATHANLANTZY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Mar 02, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 02, 2021

Told it would take 2 hrs for recall repairs, and they were done in 45 minutes. Appreciated the text reminder before my appointment. Staff super!! More

by JLADEBRUHL
Recommend Dealer
Yes
Employees Worked With
Amie Freeman, Lena Grubb
Mar 02, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 02, 2021

Always a great experience when getting my vehicle serviced at Maple Hill. Friendly, prompt service combined with a safe and welcoming waiting room and excellent customer service always ensures a sati More

by ALANCOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt, Cassandra Westfall
Mar 02, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 02, 2021

Thank you guys for all your assistance!Taking a vehicle Thank you guys for all your assistance! Taking a vehicle for service can be challenging but having competent service (Maple Hill) available perhaps More

by MUASAMWEWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Mar 02, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 02, 2021

I needed service on my 2013 VW Tiguan back in December as my check engine light had come on. The light went out. I knew I still needed service but I canceled my appointment. My workplace has been working 7 d More

by S WALLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin, Jon Gates, Hannah Seal
Mar 02, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department with Hannah. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 02, 2021

I had recall work, oil change, tire rotation, and 18,000 mile inspection done. The staff was friendly and the wait room was clean and comfortable. According to their service team my coolant levels were low More

by SubaruOutback20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know who I worked with.
Mar 04, 2021 -

Maple Hill Auto Group responded

I apologize about the oversight in filling your fluids. I have addressed your concerns with our service manager, and hope that we can be more thorough in our services and in our follow through. I hope that you will forgive this and give us a chance to prove that this was an exception to great job Maple Hill technicians usually do. If there is anything I can do to help give us a second chance, please let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 01, 2021

Great service great people. GREAT GREAT GREAT GREAT GREA GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREA GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREA GREAT GREAT GRE More

by SCAPAFLO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Mar 02, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am so happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 01, 2021

Jake was a great salesman. He gave us what we want quickly. We appreciated that her was not pushy. Thank you again maple hill for the great service More

by LSTRONG4
Recommend Dealer
Yes
Employees Worked With
Kevin Poffenberger, Jeff Daniel, Jacob Prieto
Mar 02, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am so happy to hear you had a good experience here in our sales department with Jake. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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