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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

January 13, 2021

Great service! Prompt and friendly. I was treated with respect and my needs were met. I am grateful to all who helped me in getting my car serviced safely during the pandemic. More

by DINAHEISENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember the names of the people who helped me, but they all were great.
Jan 14, 2021 -

Maple Hill Auto Group responded

Thank you, so much for the wonderful feedback. We're happy to hear that you are so happy with your service experience. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 13, 2021

Steve got us in and out in no time and made us feel welcome. Great customer service! Will recommend you guys to others we know! More

by hlwaterhouse
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Jan 14, 2021 -

Maple Hill Auto Group responded

Thank you, so much! We appreciate all your wonderful praise! Please, let us know when you are ready for your next service. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 13, 2021

Very professional, great job taking care of our needs!! Always very friendly and courteous and very easy to make appointment and get service done in a timely fashion More

by M.CONKLIN5555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Steve Nutt, Cassandra Westfall, Amie Freeman, Lena Grubb, Misty Figg, Andrea Darnell, Kelsey LeRoy, Hannah Seal, Che Lopez
Jan 13, 2021 -

Maple Hill Auto Group responded

Thank you, so much! We appreciate hearing how much our customers love coming to Maple Hill for service. Please, let us know if there is ever anything else we can assist you with. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 13, 2021

I experienced my first time having my vehicle serviced at Maple Hill Auto West Main. The staff was very friendly, helpful. & knowledgeable. Will use again More

by SHERRYAWHITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Hannah Seal
Jan 13, 2021 -

Maple Hill Auto Group responded

Thank you for the kind review. We look forward to working with you in the future. Please, let us know if there is ever anything we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 12, 2021

Very good and friendly. Service was performed in a timely manner in a comfortable setting. Access to the service area convenient & car wash greatly appreciated. More

by MDCONNELL44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Could not recognize with mask and didn’t catch name
Jan 12, 2021 -

Maple Hill Auto Group responded

We are happy to hear about the wonderful experience you had at Maple Hill! Please, let us know if there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 12, 2021

Scheduling service was quick and convenient. I was immediately greeted upon arrival. The staff were courteous and friendly. I appreciate the clean waiting area that allowed social distancing. Though More

by AMIGLIORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The staff (appropriately) were wearing masks. I cannot identify everyone., Cassandra Westfall
Jan 12, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. We are thrilled to hear that you had a great experience here with our service department. If you need anything in the future please do not hesitate to let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

January 11, 2021

Mike and Matt made buying our third Outback easy. Mike explained all the new features well and we know we can always come in and have him explain things again or help us with something new. More

by FISHER5771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zinger, Kevin Poffenberger
Jan 11, 2021 -

Maple Hill Auto Group responded

We are happy to hear that Mike and Matt were able to get you in the perfect vehicle. If there is ever anything else that we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 11, 2021

Che was very friendly, very easy to understand and kept me informed. The loaner vehicle helped out very much. The person making the appointment was very informed and easy to understand. Thank you More

by DCRUNCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Jan 11, 2021 -

Maple Hill Auto Group responded

We are happy to hear that your service and experience at Maple Hill was so great. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 11, 2021

Friendly employees who are both knowledgeable and Efficient. Providing friendly service seemed second nature. The service counter was clean and their representative made sure I was aware of where I c More

by MCCLUGHEN91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jan 12, 2021 -

Maple Hill Auto Group responded

Thank you for the positive review. We appreciate you taking the time to tell us about how great your service was. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 11, 2021

I always receive great service when I visit the dealership. Car was serviced as scheduled and without a long wait. I have never been told that I would have to wait until another vehicle is done be More

by HONDO1431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal, Che Lopez
Jan 11, 2021 -

Maple Hill Auto Group responded

We're happy to hear about the wonderful service experience you had. If there is ever anything else we can assist you with, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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