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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

January 14, 2021

Fantastic customer service!! Answered all my questions very thoroughly and was most helpful with suggestions. This is a top rated dealership. Please keep up the great work!! More

by JJ450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jan 14, 2021 -

Maple Hill Auto Group responded

Thank you, so much! We're happy to hear that all of your questions were answered and that you are so happy with the service you received. Please, let us know if there is anything else that we can assist you with. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 14, 2021

I bought my Hyundai Sante Fe from the wonderful and very helpful Phil Lawrence (whom ended up selling another car to my Mom as well) after that we’ve dealt with the fast, friendly service employee Steve Nut More

by TVANNORTWICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Steve Nutt
Jan 15, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us review, we really appreciate it. I am happy to hear you had a good experience here in our sales and service departments. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 14, 2021

We came out the blue with a punctured tire and your team worked us in to the schedule and fixed it. We had a pleasant chat with Dave and am happy to learn you have two technicians coming along in their c More

by NHFERGUSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Jan 15, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

January 14, 2021

Cassandra did a great job of follow up. In fact, she took me to the parts department, explained what was needed and ensured they understood. I would have given an excellent if Rick would have called me More

by BLTINKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall
Jan 15, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. I am happy to hear that you had a great experience with us. I know that Rick was on vacation for a little while so I am unsure if that is why you did not receive a call back. If there is anything we can do for you in the future please let us know. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

January 14, 2021

As always an absolutely perfect experience! Loved the sales department at the time of purchase and service has been just as awesome! Thank you again! More

by JDANIEL6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Steve Nutt, Cassandra Westfall, Amie Freeman, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal, Che Lopez
Jan 14, 2021 -

Maple Hill Auto Group responded

Thank you, so much! We love working with people like you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 14, 2021

Everyone was very accommodating. Received a loaner and was able to use it overnight. My Q5 now runs great and was very clean upon return. More

by GULLMOM2000
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy, Hannah Seal
Jan 14, 2021 -

Maple Hill Auto Group responded

We're happy to hear about your wonder service experience. Please, let us know if there is ever anything else that we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 14, 2021

Hannah was great! I am still waiting (2 years and counting) for the service department to schedule corrosion warranty repairs on my vehicle. Would love to have that taken care. More

by E.TORRES
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Jan 14, 2021 -

Maple Hill Auto Group responded

We're happy to hear that Hannah was so great in helping to get your vehicle scheduled. Let me do a little digging into the corrosion warranty repairs, and I will get back with you shortly. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 13, 2021

Service Rep. was excellent and I am pleased with what we had done. However this was the second time I had to return due to something not being fixed properly. The first was after an oil change my vehicle w More

by SEWOODIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Lopez
Jan 14, 2021 -

Maple Hill Auto Group responded

I apologize that you have had to return because of repairs not being completed correctly. I will address your concerns with our service manager, and your next service should go much more smoothly. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 13, 2021

Hyundai has things so jacked up on their free oil changes. Truly, the only reason I go there is because of Steve Nutt. He good. More

by warczyns
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Jan 15, 2021 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that Steve provides excellent service. Please let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

January 13, 2021

Great service experience. Steve, thank you very much for the extra information you provide me beyond what is required for my car. Definitely so appreciated More

by kwame_adjaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Jan 13, 2021 -

Maple Hill Auto Group responded

We are able Steve was able to provide you with a great service experience. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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