
Maple Hill Auto Group
Kalamazoo, MI
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5,137 Reviews of Maple Hill Auto Group
Great location, friendly staff and clean location. Service was quick and easy. Went over what service was done to my car and informed me on future service. Service was quick and easy. Went over what service was done to my car and informed me on future service. More
I had an excellent experience at Maple Hill auto group having my Forrester work done. I was greeting pleasant Lee and the work was done properly. They exceed my expectations. I highly recommending him! having my Forrester work done. I was greeting pleasant Lee and the work was done properly. They exceed my expectations. I highly recommending him! More
Lauren was fantastic to work with I mean she went out of her way to make sure I was happy. Feeling that everything was done until I realized that the car had not been washed finger prints all over the hood. her way to make sure I was happy. Feeling that everything was done until I realized that the car had not been washed finger prints all over the hood. The new battery was installed but the terminals were still corroded as was the cross bar. More
Got me in on time and work was done in a timely fashion. I paid what was quoted. Nice waiting room. They had everything arranged for social distancing plus hand sanitizer, face masks,and even the pens were I paid what was quoted. Nice waiting room. They had everything arranged for social distancing plus hand sanitizer, face masks,and even the pens were cleaned after they were used. I really felt that they were trying to keep everyone safe and continue to do outstanding work. More
Courteous staff - especially Hannah and Che who worked with me today. I was taken back to my home as the recall took some time; and they also picked me up when car was finished. Denny was great. The work with me today. I was taken back to my home as the recall took some time; and they also picked me up when car was finished. Denny was great. The work was completed as agreed! More
Service scheduling was easy with issues related to COVID-19 explained in a professional manner. Prompt and warm welcome with arrival for the appointment. Process of appointment explained with ample COVID-19 explained in a professional manner. Prompt and warm welcome with arrival for the appointment. Process of appointment explained with ample time for me to ask questions. Vehicle ready at time promised. Work accomplished to my satisfaction and bill explained in detail with time for questions. More
Very easy to work with, not pushy or suffocating. Knowledgeable and helpful in guiding what vehicle would work out best for your needs and interest. Knowledgeable and helpful in guiding what vehicle would work out best for your needs and interest. More
The staff members were friendly and professional. However, I was shocked to see oil drippings on the floor in my garage the next morning. Amy left a voicemail to check how things were which I appre However, I was shocked to see oil drippings on the floor in my garage the next morning. Amy left a voicemail to check how things were which I appreciated. I hope we could resolve the oil drippings soon. More
Nice facility. All recalls completed on time. Staff very friendly. Only negative is this requirement to write 25 words. The sky was blue on Thursday. friendly. Only negative is this requirement to write 25 words. The sky was blue on Thursday. More