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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

October 14, 2020

Great location, friendly staff and clean location. Service was quick and easy. Went over what service was done to my car and informed me on future service. More

by evelynh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Oct 15, 2020 -

Maple Hill Auto Group responded

We're happy to hear that your service went so well. Please, let us know when you are ready to come see us again. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 14, 2020

I had an excellent experience at Maple Hill auto group having my Forrester work done. I was greeting pleasant Lee and the work was done properly. They exceed my expectations. I highly recommending him! More

by KABRADDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Oct 14, 2020 -

Maple Hill Auto Group responded

Thank you, so much! We're happy that Lee was able to get your car up and running. We look forward to working with you in the future. Please, let us know if there is anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 14, 2020

Lauren was fantastic to work with I mean she went out of her way to make sure I was happy. Feeling that everything was done until I realized that the car had not been washed finger prints all over the hood. More

by UNDERPD40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster 5 Stars!,,
Oct 16, 2020 -

Maple Hill Auto Group responded

We're happy to hear that you loved working with Lauren as much as we do. I do apologize about the car wash and the corrosion on your battery. Any time that you are in the area, please stop by and we can have someone wash your car for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 13, 2020

Got me in on time and work was done in a timely fashion. I paid what was quoted. Nice waiting room. They had everything arranged for social distancing plus hand sanitizer, face masks,and even the pens were More

by RICKKARMENBOLLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 14, 2020 -

Maple Hill Auto Group responded

We're happy that we could make you feel safe and comfortable during your service. If there is ever anything we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 13, 2020

I drive up from South Bend, and even in these times of Covid-19, the staff is welcoming and courteous. Thank you, and I love my Volvo. More

by RCOLEMAN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Che Lopez
Oct 14, 2020 -

Maple Hill Auto Group responded

Thank you! We appreciate you coming all that way, just to see us. If you ever need anything, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 13, 2020

Courteous staff - especially Hannah and Che who worked with me today. I was taken back to my home as the recall took some time; and they also picked me up when car was finished. Denny was great. The work More

by LHZOELLER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Denny, Hannah Seal, Che Lopez
Oct 13, 2020 -

Maple Hill Auto Group responded

We're happy to hear that everything went so well for you during your service. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 12, 2020

Service scheduling was easy with issues related to COVID-19 explained in a professional manner. Prompt and warm welcome with arrival for the appointment. Process of appointment explained with ample More

by DICKCUSHNIE
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Oct 12, 2020 -

Maple Hill Auto Group responded

Thank you, so much! We're happy that everything was taken care of for you in a timely and professional manner. We look forward to working with you in the future. Please, let us know if there is anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 10, 2020

Very easy to work with, not pushy or suffocating. Knowledgeable and helpful in guiding what vehicle would work out best for your needs and interest. More

by DMLEFFLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Dempsy Bluman, Tim Born
Oct 12, 2020 -

Maple Hill Auto Group responded

We're happy that we were able to find a vehicle that fits your lifestyle. We look forward to working with you in the future. If there is anything else you need, please reach out to us. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 10, 2020

The staff members were friendly and professional. However, I was shocked to see oil drippings on the floor in my garage the next morning. Amy left a voicemail to check how things were which I appre More

by SPLESMAN
Recommend Dealer
Yes
Employees Worked With
Amie Freeman
Oct 12, 2020 -

Maple Hill Auto Group responded

I want to apologize that you had oil leaking after your service. I do see that you were back in today so that we could take a look at your vehicle, and I hope that the issue is resolved. If you do have any more problems, please let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 10, 2020

Nice facility. All recalls completed on time. Staff very friendly. Only negative is this requirement to write 25 words. The sky was blue on Thursday. More

by ADARC52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Steve Nutt, Cassandra Westfall, Amie Freeman, Lena Grubb, Misty Figg, Andrea Darnell, Kelsey LeRoy, Hannah Seal, Che Lopez
Oct 14, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave your review. We appreciate knowing that you were happy with your service and our staff. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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