Maple Hill Auto Group

Although I had a couple of very positive experiences with the support staff, my scheduling and service was subpar. I called for an appointment to check my brakes because they felt very "mushy." I was given the support staff, my scheduling and service was subpar. I called for an appointment to check my brakes because they felt very "mushy." I was given an appointment 2 weeks away, when I stated I was concerned about the safety I was simply told that is our next appointment available. I took the appointment and then decided to call the Service Manager, Jeff Daniels with my concern of safety with brakes possibly failing. I left 2 messages with him which were never returned. I then proceeded to drive it with caution by assumming it must not be unsafe or someone would there would have been concerned. Then at my appointment I was told I had a broken brake line and the auto was not safe to drive and they would need to order a part and fix it the next day. I was finally given a loaner since I lived 40 miles from the dealership but needed to return it the next day. The next day I received a call my auto was ready. When I picked it up the brakes still felt mushy so returned right away and they needed to bleed the lines again. After that the brakes felt back to normal. Unfortunately I feel they are not providing the customer service they have in the past. This is particularly concerning when it obviously was a safety issue! I purchased my auto here but will explore my options the next time I am ready to buy a new car. More

The only reason I purchased is Mr. Phil Lawrence. Went walk in Audi Show Room. No body care About me. 6 times. Not Happy Mr.A walk in Audi Show Room. No body care About me. 6 times. Not Happy Mr.A More

Volvo worked diligently to effectively solve my problem. Lauren, the rep who communicated with me, is a pro! Service was finished in a timely manner and team was flexible with me about car pickup. Lauren, the rep who communicated with me, is a pro! Service was finished in a timely manner and team was flexible with me about car pickup. More

3 trips for Q8 20k incomplete checkupWorst car wash 3 trips for Q8 20k incomplete checkup Worst car wash ever, half the car untouched. Dirt and soap residue not rinsed of. Service mats, tags, and p 3 trips for Q8 20k incomplete checkup Worst car wash ever, half the car untouched. Dirt and soap residue not rinsed of. Service mats, tags, and plastic left in car. More

I brought my VW Passat in because of stalling and I was charged $2700 for issues unrelated before the problem was actually fixed which was another $700. After several calls to the service department no one charged $2700 for issues unrelated before the problem was actually fixed which was another $700. After several calls to the service department no one ever returned my calls or emails. More

The initial problem, error code P2000, was fixed. The The initial problem, error code P2000, was fixed. The report said that the battery needed to be replaced for low CCA. Took to auto parts store to be The initial problem, error code P2000, was fixed. The report said that the battery needed to be replaced for low CCA. Took to auto parts store to be tested - battery tested within normal specs. The report said the rear brake pads needed replaced. Took to local garage and put on hoist. They showed me "normal" pad wear for a 10 month old brake job, with no need to replace pads. While there may be reasons for these incongruities, it has left a bad taste in my mouth. Initial work and service manager's actions - good. Extra recommended repairs - not good. Left on hold due to "telephone problems" for 78 minutes! Overall - not a happy camper. More

service department was prompt to greet me, and finished the work in a timely manner. There was an error on the bill and Hannah corrected it immediately. the work in a timely manner. There was an error on the bill and Hannah corrected it immediately. More

I was greeted with courtesy and planned work was explained fully. Follow up was excellent. I was happy with the work performed. Price was appropriate explained fully. Follow up was excellent. I was happy with the work performed. Price was appropriate More

Q8 20k check up, care returned with same low oil warnings on dash as when turned in. It test driven as claimed, would not happen. on dash as when turned in. It test driven as claimed, would not happen. More

Great service but an oil change and tire patch (nail) took 2 hours....I expected the service to be an hour or so. Bring a book next time took 2 hours....I expected the service to be an hour or so. Bring a book next time More