
Maple Hill Auto Group
Kalamazoo, MI
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5,137 Reviews of Maple Hill Auto Group
No pressure. They let me test drive, gave me time to make my decision, didn't pressure me into more than I wanted, and made sure I did get exactly the extras I wanted. My salesman was happy to communicate vi my decision, didn't pressure me into more than I wanted, and made sure I did get exactly the extras I wanted. My salesman was happy to communicate via text, big bonus for me. And he addressed me, not my husband, for my new car quest. More
Painless transaction and no high pressure sales tactics. We were finished within an hour. Would use this dealership again for a new car. Best wishes. We were finished within an hour. Would use this dealership again for a new car. Best wishes. More
Fast service, nice waiting room and car was washed. The rating would have been a five if my lights were turned back to auto and my battery went dead overnight. rating would have been a five if my lights were turned back to auto and my battery went dead overnight. More
I just experienced my first service appointment at Maple Hill. I am very satisfied with the service and staff. They were friendly, polite and all wearing masks for safety in this new era. Thank you. Hill. I am very satisfied with the service and staff. They were friendly, polite and all wearing masks for safety in this new era. Thank you. More
Very up-front about the service expectations and cost, any additional service charges were discussed so there were no hidden or unexpected costs. No pressure from the staff, nice waiting area, overall goo any additional service charges were discussed so there were no hidden or unexpected costs. No pressure from the staff, nice waiting area, overall good experience. More
Nick Hodgson was amazing. I leased the car over the phone from 200 miles. I ended up with emergency surgery and Nick was very helpful in arranging for me signing all the papers and letting my son pick phone from 200 miles. I ended up with emergency surgery and Nick was very helpful in arranging for me signing all the papers and letting my son pick up the car. More
They were clean, efficient and professional. The waiting area was very nice and they communicated well. I am disappointed, that when I asked for them to make sure the transmission cap was tight, they said area was very nice and they communicated well. I am disappointed, that when I asked for them to make sure the transmission cap was tight, they said they couldn't do that, that I would have to make another appointment to have that checked. Seems kind of sad, that they wouldn't do that for me, even if for an additional charge. More
The service is always prompt. When the service was going to be longer, we were given a loaner car to run errands in town while our vehicle was being serviced. We have always received excellent service at M to be longer, we were given a loaner car to run errands in town while our vehicle was being serviced. We have always received excellent service at Maple Hill. More
We were met with by the rep for VW and provided a detailed description of the services that would be provided with a follow up call to explain the problems with our car and the cost for repair. detailed description of the services that would be provided with a follow up call to explain the problems with our car and the cost for repair. More
Fourteen years of outstanding service and a car that continues to be gem of a purchase!!! It continues to be a pleasure to do business with this dealership!! continues to be gem of a purchase!!! It continues to be a pleasure to do business with this dealership!! More