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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

October 01, 2020

No pressure. They let me test drive, gave me time to make my decision, didn't pressure me into more than I wanted, and made sure I did get exactly the extras I wanted. My salesman was happy to communicate vi More

by LADY.ZYLLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Pietro , Greg Vinstra
Oct 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review for us. We are happy to hear that you had a great sales experience here with Jacob. If you need anything in the future, please don't hesitate to reach out to us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 01, 2020

Painless transaction and no high pressure sales tactics. We were finished within an hour. Would use this dealership again for a new car. Best wishes. More

by DRKWDOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, James DeYoung
Oct 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review for us. We are happy to hear that you had a great sales experience here with James If you need anything in the future, please don't hesitate to reach out to us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 01, 2020

Fast service, nice waiting room and car was washed. The rating would have been a five if my lights were turned back to auto and my battery went dead overnight. More

by GEOEX2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Oct 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review for us. We are happy to hear that you had a great service experience while you here. I am sorry to hear about your lights being left on, causing your battery to die. If you need anything in the future, please don't hesitate to reach out to us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 01, 2020

I just experienced my first service appointment at Maple Hill. I am very satisfied with the service and staff. They were friendly, polite and all wearing masks for safety in this new era. Thank you. More

by ZIPPYSDOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Oct 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review for us. We are happy to hear that you had a great service experience here. If you need anything in the future, please don't hesitate to reach out to us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 01, 2020

Very up-front about the service expectations and cost, any additional service charges were discussed so there were no hidden or unexpected costs. No pressure from the staff, nice waiting area, overall goo More

by Audrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Figg
Oct 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review for us. We are happy to hear that you had a great service experience here. If you need anything in the future, please don't hesitate to reach out to us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

October 01, 2020

Nick Hodgson was amazing. I leased the car over the phone from 200 miles. I ended up with emergency surgery and Nick was very helpful in arranging for me signing all the papers and letting my son pick More

by LIBBYMATTHEWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, Nick Hodgson
Oct 02, 2020 -

Maple Hill Auto Group responded

We are so happy to hear that Nick was so great in helping you get into your new car. We hope you are recovering from your surgery and that you are going to be back up and running at 1000% soon. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 01, 2020

They were clean, efficient and professional. The waiting area was very nice and they communicated well. I am disappointed, that when I asked for them to make sure the transmission cap was tight, they said More

by KIM.GRAYWOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Oct 02, 2020 -

Maple Hill Auto Group responded

I do apologize that we were not able to help with the transmission cap. I would love to be able to talk to your service advisor about this experience, so that we can use it as a learning opportunity. If you would like to reach out to me, I would be more than happy to get this situation resolved for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 01, 2020

The service is always prompt. When the service was going to be longer, we were given a loaner car to run errands in town while our vehicle was being serviced. We have always received excellent service at M More

by BERNDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Figg
Oct 02, 2020 -

Maple Hill Auto Group responded

We're happy to hear that we are able to accommodate your schedule and get your vehicle in tip top shape. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600

October 01, 2020

We were met with by the rep for VW and provided a detailed description of the services that would be provided with a follow up call to explain the problems with our car and the cost for repair. More

by PAPABEARGM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Oct 06, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review for us. We are happy to hear that you had a great service experience here. If you need anything in the future, please don't hesitate to reach out to us. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

September 30, 2020

Fourteen years of outstanding service and a car that continues to be gem of a purchase!!! It continues to be a pleasure to do business with this dealership!! More

by FREDERICK.COKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Oct 01, 2020 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled to hear that you had such a great experience here with our service team. Let us know if we can assist with anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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