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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

September 05, 2019

Oil change Went in for express service oil change. Had no appointment and they were very accommodating. Also asked for tire rotation. When they did their 50 poin More

by Dave
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ed Fitts, Heather Crummel
Sep 06, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that we could accommodate you for service, even without an appointment. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 05, 2019

No Pressure I liked the point review done - especially the explanation given and the low pressure approach to several recommended actions. The agent actually brou More

by WRILEI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember any of their names.
Sep 06, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy we could discover the faulty light & get it replaced right away for you. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 05, 2019

Quick and easy oil change Just a simple oil change for my Hyundai Sonata, but Maple Hill was quick and thorough in getting the work done. Along with the oil change, they revie More

by REDWING19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Sep 06, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are thrilled Steve provided excellent customer service for you. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 04, 2019

Excellent friendly service I am always pleasantly surprised whenever I visit Maple Hill Subaru. They always go the extra mile to make sure I’m happy. They take great care of my More

by debbetz2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jordan
Sep 06, 2019 -

Maple Hill Auto Group responded

We're so happy to hear that you always have such a great experience with us. We can't wait to work with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 ext. 445

September 04, 2019

Routine Maintenance Took car in for maintenance and to look at brakes. I was told everything checked ok on the VB. Well, when driving it home engine was on and brake peda More

by Cori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda and Hannah
September 04, 2019

Extremely frustrated Took 2 weeks to schedule an oil change. Called several times just to get an appointment. A simple oil change was 2 hours and 15 minutes. I will no More

by D.SKLEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Crummel
September 04, 2019

Recall service The service department at Maple Hill is the best! I appreciate having women running the department. It has always been a pleasure having my car servic More

by KATHYSCHMIDT323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Crummel
Sep 06, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive feedback! We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 ext 445

September 03, 2019

I am frustrated I have left a message to tell of the poor service I have received in this past month on my Outback. Although the front desk folks have tried all they More

by Catstoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I believe I worked with Greg, although I do not know his last name., Greg Vinstra, Andrea Darnell
Sep 04, 2019 -

Maple Hill Auto Group responded

Thank you for bringing this to our attention. I have forwarded your comments to one of the service managers, Andrea. Please let us know if there is anything else we can do for you. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 03, 2019

Always great service Steve is always friendly and professional. Alerted me to upcoming maintenance, which was helpful with planning. Every employee does what they can to m More

by PLAUTRUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Sep 04, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review. We are thrilled to hear that Steve and the rest of our staff help to provide you with great service. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

September 03, 2019

Steve My man fixed my dash light on my oil change #hero. Steve always goes above and beyond. This guy has always been the best to me. More

by RENOOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Sep 04, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review. We are so happy that Steve is continuing to provide exceptional customer service. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

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