Maple Hill Auto Group

Great Experience What a wonderful experience! Phil Lawrence was awesome, he was able to find us the palisade we wanted. He took the time to cover the vehicle options. What a wonderful experience! Phil Lawrence was awesome, he was able to find us the palisade we wanted. He took the time to cover the vehicle options. He called me after 2 weeks to check on how we liked the vehicle. I would recommend if you are buying a car to visit Maple Hill and see Phil Lawrence. More

Service and new car shopping To your credit, your technician found an oil leak that would probably not been found at Jiffy Lube. However, on my return to have it fixed I'll have t To your credit, your technician found an oil leak that would probably not been found at Jiffy Lube. However, on my return to have it fixed I'll have to pay a $120 "diagnostic fee." This feels like double dipping to me. Matt was helpful without being pushy. More

Painless and no extra agenda Got it in quick, took a couple days but had a lot of recalls to work on. Not their fault. No hidden agenda on their part and didn't make up any additi Got it in quick, took a couple days but had a lot of recalls to work on. Not their fault. No hidden agenda on their part and didn't make up any additional, unnecessary services ..... very professional More

Great experience as always Just got a routine oil change. They are very polite and professional. They are also very honest about other things that may need work on as well. They Just got a routine oil change. They are very polite and professional. They are also very honest about other things that may need work on as well. They give free car wash. I’ve gone there for a long time. Great! Service! More

mediocre Labor rates at $114/hr have become prohibitive. My trust was affected by finding missing parts, non-critical ones, but missing nonetheless, which can Labor rates at $114/hr have become prohibitive. My trust was affected by finding missing parts, non-critical ones, but missing nonetheless, which can only be attributed to laziness. The prescribed hours-per-job in the VW system are too generous on the part of the dealership and I need to rethink coming back. More

Poor Communication Called dealership to repair cracked windshield made appointment as I was told they would do entire replacement and recalibrate eyesight on Subaru. Got Called dealership to repair cracked windshield made appointment as I was told they would do entire replacement and recalibrate eyesight on Subaru. Got there and told they only do calibration I needed to set up glass replacement on my own!!! More

quoted one price and paid another despite having a coupon. Quoted a price for an oil change on the phone when scheduling, paid more expensive price despite what was quoted earlier and did not honor email coup Quoted a price for an oil change on the phone when scheduling, paid more expensive price despite what was quoted earlier and did not honor email coupon. It had to be handled with the assistant service manager. If you send an email coupon it should be linked to the persons account so the need to print off a coupon is not needed. It is a waste of the planets resources. Also, some of the elderly population do not have computers and rely on their adult children's email to access information. In addition, the elderly do not always have smartphones. We should be helping the elderly and respecting them as they deserve it You know, respect your elders. In addition, they bought their vehicle brand new from your dealerships They have the most money in the country currently. I would think you would do something about that; You know, seniors discount! Anything would be better than how you currently treat them. I am the adult child writing this review. :( More

Hyundai service I was allowed to come early for my service appointment. The service was friendly timely and I appreciate the special oil change rate and car wash. I was allowed to come early for my service appointment. The service was friendly timely and I appreciate the special oil change rate and car wash. More

Great I had a recall notice for my Subaru and this is the only place in the area where this could be serviced. I inquired about an oil change and the price I had a recall notice for my Subaru and this is the only place in the area where this could be serviced. I inquired about an oil change and the price was comparable to my usual go-to oil change place. So, I asked them to also do an oil change. They called me back within the hour that my car was ready to be picked up! The 40 point check/review and car wash was also included. I feel like everything was explained to me thoroughly and the service was fast. I am so happy that I took my car to be cared for here. More

Maple Hill lacks customer focus. Maple Hill Auto has a great reputation so with this being my first interaction with them I would rate them as good but my wants and request sometimes Maple Hill Auto has a great reputation so with this being my first interaction with them I would rate them as good but my wants and request sometimes seemed ignored or not focused on. I just received my new Hyundai Tuscon so as of now I can recommend this dealership and Nick Hodgson (our salesperson) and I hope that continues if I need any assistance in the future. When a customer makes a simple request don’t ignore it and double or triple check your customers vehicle to verify he or she is getting exactly what they ordered before delivery. More