Maple Hill Auto Group
Kalamazoo, MI
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5,138 Reviews of Maple Hill Auto Group
Consistently Great The team at Maple Hill Auto Group have always taken great care of Our auto’s. We appreciate the entire team. I rely on my vehicle for work, and I rely The team at Maple Hill Auto Group have always taken great care of Our auto’s. We appreciate the entire team. I rely on my vehicle for work, and I rely on the team at Maple Hill to keep me safe on the road. More
Excellent Sales Rep I basically did my entire purchase with minimal time in the dealership I knew what I wanted spoke with Phil, he handled my purchase while I was on my I basically did my entire purchase with minimal time in the dealership I knew what I wanted spoke with Phil, he handled my purchase while I was on my way to pick up my new car. Totally painless when I arrived he had me all set signed my paperwork and he even installed my new plates as I walked out. Thank you Phil, thank you Maple Hill for outstanding customer service. See you at my first service!!! More
Efficient Our calls, texts and emails were returned promptly. Questions were answered promptly. We appreciated not being pressured in any way. We started lookin Our calls, texts and emails were returned promptly. Questions were answered promptly. We appreciated not being pressured in any way. We started looking at a used Forester w/Ed and when it was sold to someone else, Ed referred us to James. It was a smooth transition. More
The worst I’ve had in 15 years! Had to wait close to 2 weeks to have new tires put on and scheduled an alignment for the same time. They also changed the oil. After nearly 4 hours Had to wait close to 2 weeks to have new tires put on and scheduled an alignment for the same time. They also changed the oil. After nearly 4 hours was told they couldn’t do the alignment I would have to reschedule. They could not do within a couple of days, so I had to schedule a week out. The car wash was a joke , my receipt said it was washed for $7 dollar value, it was still filthy! Very disappointed, I expected more from your service department. I could have gone anywhere to buy tires and the job would have been done sooner. In the past your service dept has done a better job for its customers. More
They're patient, friendly and knowledgeable I took my time finding the right vehicle fit for me. They made suggestions based on my requirements but in no way pushed me into a vehicle. I looked I took my time finding the right vehicle fit for me. They made suggestions based on my requirements but in no way pushed me into a vehicle. I looked at both used and new and they were upfront with me about all aspects of the vehicles. When I couldn't decide they didn't try to get me to buy they let me think on it until I was ready. When I was ready the process was easy and quick. I decided late in the evening and had my car by the end of the next day. More
Long Wait Made an appointment for 3:00 oil change. Did not leave until after 5:00. Technician did not want to have the car washed due to the rt mirror not foldi Made an appointment for 3:00 oil change. Did not leave until after 5:00. Technician did not want to have the car washed due to the rt mirror not folding in. folded mirror in (Did take a bit of effort) and was able to complete car wash. More
Excellent service I brought my car in for service with multiple issues. Maple Hill is so professional! I was greeted by a friendly advisor, my concerns were written d I brought my car in for service with multiple issues. Maple Hill is so professional! I was greeted by a friendly advisor, my concerns were written down, and everything was addressed. Everything went as expected and I am very grateful. I ‘ll be back! More
Service Good friendly service. Excellent waiting area for waiting only a minimum time for service. Good communication and explanation of service completed. Ap Good friendly service. Excellent waiting area for waiting only a minimum time for service. Good communication and explanation of service completed. Appreciate Steve as usual. More
Not as good as before I am satisfied with the overall service of my vehicle. But I had requested for a car wash that was not done. The staff were not friendly when that was I am satisfied with the overall service of my vehicle. But I had requested for a car wash that was not done. The staff were not friendly when that was pointed out. On asking questions about receiving promotional emails or offers, the cashier had no knowledge and did not make any effort in finding answers for our questions. More
Exceeded my expectations. Top in sales and service. We are here in the summer and AZ in the winter. we use a good dealer in AZ, but Maple Hill the best. Top in sales and service. We are here in the summer and AZ in the winter. we use a good dealer in AZ, but Maple Hill the best. More























