Maple Hill Auto Group

Didn't fix the problem Service was nice enough to take our car in early. However, they did not fix the problem we put it in for. We have an issue with the vehicle detecting Service was nice enough to take our car in early. However, they did not fix the problem we put it in for. We have an issue with the vehicle detecting sensor, which isn't working so adaptive cruise control is disabled and we get alarms while driving. The service rep called and told me the car was done, the sensor was shut off. I explained to him that I disabled through the controls in an attempt to make the alarms while driving to stop. I also tried to explain that it turns on after driving it for a while. He assured me there were no alarms, the techs drove it, no issue. They said the alarms were because I disabled it. I tried to explain again why it was disabled, and that the alarms were coming before I disabled it. He assured me everything was fine. He told me that I should take a video if it happens again. We picked the car up, and my wife started getting the alarm within 20 minutes of driving the car. I called the service rep and we talked. He was very apologetic and nice. He said that they are booked out for a couple weeks. He told me to drop the car off and he will see what he can do to get it looked at. I am disappointed on how this all turned out. I left the car there over vacation for multiple days. I also told them that I thought they did not address the problem, and they are not looking at the issue correctly, because I disabled it and the alarms were coming before I disabled it. Now I have to drop the car off and hope that it will get fixed in a reasonable time. This creates a major inconvenience for my family as they do not give out loaner cars. I wish they would have looked again after we talked and I explained my concerns while the car was with them. More

Slow and expensive I've bought 2 cars at Maple Hill -- we've not paid for oil changes before now -- my husband was first in line and an oil change took an hour twenty an I've bought 2 cars at Maple Hill -- we've not paid for oil changes before now -- my husband was first in line and an oil change took an hour twenty and cost over $45. Don't think we'll be back. More

Smooth Your shop is a fantastic alternative to options in northern Indiana. I think I will continue to make my regular maintenance visits with you. Thank you Your shop is a fantastic alternative to options in northern Indiana. I think I will continue to make my regular maintenance visits with you. Thank you! More

Takata Air Bag Repair Due to the large airbag recall, I had to schedule service multiple months in advance and traveled over an hour to Maplehill to have the replacement do Due to the large airbag recall, I had to schedule service multiple months in advance and traveled over an hour to Maplehill to have the replacement done. They provided me with a courtesy vehicle for the day and compromised so that I wouldn't have to wait until 5pm to get my car back, as I was dropping my car off in the morning and needed to get back to my town before 5. Overall, the experience was positive and I was relieved to not have to pay anything, as Subaru is covering the recalls. To improve, however, more information could be provided to customers ahead of time. I wasn't aware that by agreeing to a courtesy vehicle I was pushing my car to the back of the line, so a 4 hour expected wait would have been 8 hours. The service bay was hectic and hard to navigate. At least five people walked past me waiting in my car, kind of in the way, before someone finally came and told me what I needed to do. More information ahead of time would be helpful and would reduce anxiety. More

wheel bearing exchange I had a wheel bearing replaced recently. As usual, everyone was friendly and courteous. I use this vehicle to drive my 5 year old son around daily, I had a wheel bearing replaced recently. As usual, everyone was friendly and courteous. I use this vehicle to drive my 5 year old son around daily, so it must be safe. So, in turn, I trust Maple Hill Auto with his safety. Thank you for another job well done. More

Waited 2 1/2 hours for an oil change I had an appt. for. Service rep erroneously tagged my car for a major repair. Was scheduled for a an oil change that I had an appointment for. After two hours I realized Service rep erroneously tagged my car for a major repair. Was scheduled for a an oil change that I had an appointment for. After two hours I realized something was wrong. Went out to service desk and lady service reps discovered the error. Male service rep who made the error, hearing the problem, looked at me shrugged his shoulder and walked away. Ladies were very kind and caring. When I finally got my vehicle, male service rep offered an obviously forced apology. The ladies compted this oil change and the next one. Usually the service here is exemplary. I was totally surprised by the male service representative’s actions. Had he immediately offered an apology when he saw me and the ladies trying to remedy the situation, I would have been much more forgiving. Mistakes happen. Indifference and dismissive attitude is a choice. I will not work with this man again. More

Thanks Heather An engine light problem midway though a 1,200 mile road trip could’ve a disaster but Heather helped us get through it. She got the issue identified AS An engine light problem midway though a 1,200 mile road trip could’ve a disaster but Heather helped us get through it. She got the issue identified ASAP and advised us of what would be taking place. The she kept us updated on the repair progress over thee days. The car was ready for pick up as promised just in time for our return trip through the area. More

Oil Change at Maple Hill Auto Group Once again, great service from Maple Hill Auto. Got and oil change and a car was. Also greeted by everyone with a smile! Steve Nutt was not there, Once again, great service from Maple Hill Auto. Got and oil change and a car was. Also greeted by everyone with a smile! Steve Nutt was not there, but the others took good care of me. More

Get What You Pay For + The highly competent mechanics at Maple Hill are the main reason to go there, but so is the transparency (no pushing of extras) and the counter staff. The highly competent mechanics at Maple Hill are the main reason to go there, but so is the transparency (no pushing of extras) and the counter staff. You can snag a ride to your next stop or wait in a comfy environment that includes free coffee, tea, water, and snacks as well as wifi. I always take work with me and settle in a chair to wait for oil changes. Good people. Good products. Good prices. More