Maple Hill Auto Group

Great experience. Friendly, helpful, knowledgeable and not pushy. It was a great experience from start to finish. A week after i purchased the car James called me to s Friendly, helpful, knowledgeable and not pushy. It was a great experience from start to finish. A week after i purchased the car James called me to see if i needed any assistance with all the safety features (which I did). I appreciated that he called me. More

Great Work as Always Being able to schedule an appointment online for a Friday after a holiday was great. Was able to get in without a problem! Thank you! Being able to schedule an appointment online for a Friday after a holiday was great. Was able to get in without a problem! Thank you! More

Day after holiday not a good day for service Oil change on 2008 VW Jetta. Lady that greeted me in drop off garage, very nice. Service staff not welcoming, little eye contact, no hello. I did not Oil change on 2008 VW Jetta. Lady that greeted me in drop off garage, very nice. Service staff not welcoming, little eye contact, no hello. I did not tell service mgr about dash warning light re: light but figured they would say something to me. Mechanic confirmed the tail light needed a bulb but did not offer to fix, after I paid and asked about it was told I would have to get in line again to have it fixed. I asked him to point out which light it was so I could go to an auto parts store and fix it myself, he did, then took me to parts, I purchased the bulbs and the service mgr put them in (5 min) so redeemed himself there. Did not review issues found which required immediate attention according to mechanics notes I reviewed later (found a rear broken spring and need rear breaks). I explained rear breaks were making noise, service mgr said they probably had rust on them, they were only 1/2 worn so they were ok (not according to the mechanic). Not all inspection items were checked, at least 4 left blank. Felt I was leaving in a car that was not safe to drive and could have been pulled over for no tail light if I did not push that issue. Was told they were short staffed and clearly they were. I now also have an Audi and have been taking it to Mishawaka for service just to check them out, might take the VW there as well. I have been a customer of yours for decades, not sure I will continue but will probably give you another chance. More

2010 Fusion purchased for my daughter. A pleasurable experience from initial contact, test drive, negotiation, purchase & prep. Dempsey and all others behind the scenes each helped make me A pleasurable experience from initial contact, test drive, negotiation, purchase & prep. Dempsey and all others behind the scenes each helped make me a future buyer More

Top notch Dealer and service I've owned my Sonata for a little over 2 years, and have always had it serviced at Maple Hill Hyundai. I don't think it is a fluke, but every time I h I've owned my Sonata for a little over 2 years, and have always had it serviced at Maple Hill Hyundai. I don't think it is a fluke, but every time I have gone there, the service has been stellar. From the time you call for your appointment till the time you pull out of the garage, every associate does their job efficiently, timely, professional, and most important, they treat you with the utmost courtesy. I can never say enough good things about the Hyundai Service Adviser, Steve Nutt. It is always a pleasure to work with him. Steve and his staff will always do you right. When you need service, consider Maple Hill. More

No pressure just lets the cars do all the talking 😁 Super friendly,low pressure sales person. Mike was informative with out being over bearing. I guess it's easy when you have a great product to sell. Super friendly,low pressure sales person. Mike was informative with out being over bearing. I guess it's easy when you have a great product to sell. More

Undecided My regular service advisor. (Steve) was on vacation. The substitute did not seem as conscientious. I had an appointment. What good does making an a My regular service advisor. (Steve) was on vacation. The substitute did not seem as conscientious. I had an appointment. What good does making an appointment do if it is not fully honored. After three hours and not hearing anything, I called only to get voice mail. Not once, but twice. This is concerning to me. Especially when I needed my vehicle in the afternoon. I mentioned this when I checked my car in. More

Wonderful My salesperson was very attentive, friendly and low pressure. I bought my last car 13 years ago and it was a difficult experience. Armed with some res My salesperson was very attentive, friendly and low pressure. I bought my last car 13 years ago and it was a difficult experience. Armed with some research I got the vehicle I wanted at the price I expected to pay. No switching around models, no pressure to get add-ons, excellent communication and a all around good experience. More

Q5 warranty work Service manager and mechanic were great to work with. The reason for only 4 stars is it takes 6 weeks to get your car in for service! Service manager and mechanic were great to work with. The reason for only 4 stars is it takes 6 weeks to get your car in for service! More

Quality Service This visit lived up to the normal excellent service of this franchise. The work completed fully and quickly. Comfortable waiting room. Quick checkout. This visit lived up to the normal excellent service of this franchise. The work completed fully and quickly. Comfortable waiting room. Quick checkout. Friendly employees. More