Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
5,137 Reviews of Maple Hill Auto Group
June 30, 2019
Subaru Forester I got my first car from Maple Hill back in 2013. It was a great experience purchasing the car, and continued ever since I drove it off the lot and to I got my first car from Maple Hill back in 2013. It was a great experience purchasing the car, and continued ever since I drove it off the lot and to bring it in for service. When I decided to get a new car I came back the Maple Hill because of the great experience. Dempsey helped me out and my experience was great once again. I highly recommend this dealership and salesman to anyone looking to purchase a new car. More
by MAYA
Verified CustomerEmployees Worked With
Dempsy Bluman
June 28, 2019
Used Subaru Sale Maple Hill was a very easy dealership to work with when the decision came to buy a used car. . The process from start to finish was simply; told them Maple Hill was a very easy dealership to work with when the decision came to buy a used car. . The process from start to finish was simply; told them the car via online I wanted to test drive and a couple hours later I was driving it home. More
by Stracho1
Employees Worked With
Mike Davis, Victor Heckman
June 27, 2019
Disappointing Volvo tech suggested I file an insurance claim based on the damage to parts. I followed that suggestion on 6/13/19 and was lead to believe that estim Volvo tech suggested I file an insurance claim based on the damage to parts. I followed that suggestion on 6/13/19 and was lead to believe that estimates would be submitted to the insurance company by the following week. That did not happen and when following up on 6/25/19, was told that estimates could not be compiled for 2 to 3 weeks. Therefore I had the vehicle towed to another facility for estimates. I did have non insurance related work done to the car and assume that work is satisfactory although I have not had access to the vehicle since that work was completed as I will not have the car back in my possession until the insurance work is complete at the current shop. More
by mrobertmccoy
Employees Worked With
I worked with a service department person named Greg who’s hands seemed to be tied because the tech people could not accommodate producing the estimates as outlined above.
June 27, 2019
High performing service team. This was a routine oil change appointment. Everything went well. Really appreciate the checkup every time and that the service agent reviews it with m This was a routine oil change appointment. Everything went well. Really appreciate the checkup every time and that the service agent reviews it with me. Also appreciate the reduced price and car wash!! In and out on time. Very friendly and helpful. Answered all my questions. More
by SCDODSON
Employees Worked With
Cassandra Westfall, Misty Figg
June 27, 2019
Some regret. Liked Kade I was very happy with the car. The salesman, Kade, was very helpful and has a lot enthusiasm and sincerity which was unusual to find in a car salesman I was very happy with the car. The salesman, Kade, was very helpful and has a lot enthusiasm and sincerity which was unusual to find in a car salesman. What I really regret is the whole financing part I was intimidated by the 2 men who were in the room going through the financial choices. In hindsight I should have gone to my own credit union to borrow the money and not signed on for any warranties. I’m kicking myself for not taking a day or two to think it over. I made a big mistake. More
by CINDY.LUYENDYK
Employees Worked With
Kade Neer salesman, Rob financier
June 27, 2019
Great . Phil Lawrence was the consummate professional The experience was a rare perfect “A” in every way!! Internet contact was positive from the start. I got a good price with all my questions answered c The experience was a rare perfect “A” in every way!! Internet contact was positive from the start. I got a good price with all my questions answered comlpletely and promptly. Phil is still helping me after I brought the car home. More
by DLDIEPENHORST
Employees Worked With
Phil Lawrence, Greg Vinstra, Mike Disher
June 27, 2019
Need to answer their phone or call people back Trying to contact anyone at this dealership always leads to voicemail and maybe a call back, maybe not. Bruce B in the Subaru dealership was exception Trying to contact anyone at this dealership always leads to voicemail and maybe a call back, maybe not. Bruce B in the Subaru dealership was exceptional however and a joy to work with. More
by GENTLEREINFARM
Employees Worked With
Bruce Balestri, Kevin Poffenberger, Mike Disher
June 26, 2019
Bought a new vehicle Very patient and kind answering my questions. Found my vehicle in the showroom. Prepared my vehicle the same day. Would recommend Phil and dealeshi Very patient and kind answering my questions. Found my vehicle in the showroom. Prepared my vehicle the same day. Would recommend Phil and dealeship to everyone! More
by Drivermc
Employees Worked With
Phil Lawrence
June 26, 2019
Service/recalls First off, I was quoted 5 to 6 hours for the recall time. Because of loaner availability, I couldn’t get an appointment for three weeks because I n First off, I was quoted 5 to 6 hours for the recall time. Because of loaner availability, I couldn’t get an appointment for three weeks because I needed a Monday am. I live in South Bend so I it was an hour and a half drive to find out that they would only need my car for an hour. Because I had to leave home at 7am, I got the loaner car anyway so I could make some scheduled calls in the area. I couldn’t go too far because I was required to pay for any gas I used. Total shop time was 2.5 hours. I was charged for a tire rotation that never happened and promised a car wash to avail. I drove back to SB and stopped at my regular place for a FREE tire rotation which cost me an extra 40 minutes. Overall, a very frustrating experience. More
by Joan
Employees Worked With
Great people
June 26, 2019
Oil change Came in for oil change. Always receive polite conversation. Work is done in a timely matter. Always enjoy my conversations with Steve. Waiting area co Came in for oil change. Always receive polite conversation. Work is done in a timely matter. Always enjoy my conversations with Steve. Waiting area could have been cleaned up better and stocked better. More
by PGURIEL86
Employees Worked With
Steve Nutt
