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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

May 07, 2019

Routine oil change The staff at Maple Hill was friendly and direct, as usual. Cassandra was very helpful with scheduling a follow up visit for another service and the f More

by Torather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
May 11, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to know you had a great service experience. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 07, 2019

Good, but Nail removed from tire and plugged successfully, but technician forgot to replace air before releasing car to us. It was very inconvenient to have to More

by EMRHPROBINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
May 11, 2019 -

Maple Hill Auto Group responded

I am very sorry to hear about what happened with your tire. Please let me know if there is anything I can assist with. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 06, 2019

GOOD JOB ON REQUIRED MAINTENANCE HEATHER GOES ABOVE AND BEYOND THE CALL OF DUTY FOR HER CUSTOMERS! GREAT SERVICE PERSON. ALSO Mr. CHE, HELPED OUT BIG TIME ON THE CAR ISSUES great guy! More

by MRG300459
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Crummel
May 07, 2019 -

Maple Hill Auto Group responded

Thank you for your positive review. We are happy to hear that both Heather & Che were able to help you out. Amie Freeman Customer Support Specialist Maple Hill Auto Group afreeman@maplehillauto.com 269-342-6600 x 443

May 06, 2019

Great service center and dealership!! Everyone at the dealership is always very nice and not pushy like some places can be! Service is great and work has always been completed within the q More

by KEVINS11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Crummel, Andrea Darnell
May 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review! I am happy to hear that you had a great service experience. Amie Freeman Customer Support Specialist Maple Hill Auto Group afreeman@maplehillauto.com 269-342-6600 x 443

May 04, 2019

The Best! Professional, Friendly, Service. Goes above and beyond to please you as a customer. Phil Lawrence was a prime example of all of the above. Thank yo More

by BFLLJP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Greg Vinstra
May 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear you have a great experience here. Amie Freeman Customer Support Specialist Maple Hill Auto Group afreeman@maplehillauto.com 269-342-6600 x 443

May 02, 2019

Best Dealership I have ever been to. The dealership was amazing. Dempsey was the best salesmen I've ever had. He was attentive, kind, and most helpful! There was no pressure to force a sa More

by Ashley45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Dempsy Bluman, Mike Disher
May 11, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review! We are very happy to hear about how well the sales experience went for you. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 02, 2019

Great service Car was dropped off for an oil change which was efficiently completed and I was contacted about a problem they observed with the pollen filter. Upon More

by NJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
May 11, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review! We are happy to know that you had such a great service here. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 02, 2019

No bait and switch When I had questions everyone listed below gave me a straight understandable answer. They also tracked down the exact car that I wanted at a fair pric More

by WHITEOAK34982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Kevin Poffenberger, Mike Disher
May 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review; We are thrilled you had a great car buying experience here with us, Amie Freeman Customer Support Representative 269-342-6600 ext 443 afreeman@maplehillauto.com

May 02, 2019

Outback Purchase Deal was handled expertly, efficiently, professionally, thoroughly, clearly, and in a friendly and personable way. Very happy campers and will certain More

by Bill Burhans
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, Nick Hodgson
May 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review, We are happy to know you had a great car buying experience. Amie Freeman Customer Support Representative 269-342-6600 ext 443 afreeman@maplehillauto.com

May 02, 2019

Purchase of 2019 Ascent Touring Maple Hill closely matched the price we could had gotten, through a club discount, from a dealership 80 miles away, with the same options. Phil's kno More

by MRGUTHAUS50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Matt Williamson
May 07, 2019 -

Maple Hill Auto Group responded

Thank you for taking the time to fill out the survey. We are pleased to hear you had such a positive car buying experience. Amie Freeman Customer Support Specialist Maple Hill Auto Group afreeman@maplehillauto.com 269-342-6600 x 443

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