
Maple Hill Auto Group
Kalamazoo, MI
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5,137 Reviews of Maple Hill Auto Group
Routine oil change The staff at Maple Hill was friendly and direct, as usual. Cassandra was very helpful with scheduling a follow up visit for another service and the f The staff at Maple Hill was friendly and direct, as usual. Cassandra was very helpful with scheduling a follow up visit for another service and the facilities were quite nice. More
Good, but Nail removed from tire and plugged successfully, but technician forgot to replace air before releasing car to us. It was very inconvenient to have to Nail removed from tire and plugged successfully, but technician forgot to replace air before releasing car to us. It was very inconvenient to have to return the car immediately to Maple Hill. We do appreciate Steve Nutt's honesty about this situation. More
GOOD JOB ON REQUIRED MAINTENANCE HEATHER GOES ABOVE AND BEYOND THE CALL OF DUTY FOR HER CUSTOMERS! GREAT SERVICE PERSON. ALSO Mr. CHE, HELPED OUT BIG TIME ON THE CAR ISSUES great guy! HEATHER GOES ABOVE AND BEYOND THE CALL OF DUTY FOR HER CUSTOMERS! GREAT SERVICE PERSON. ALSO Mr. CHE, HELPED OUT BIG TIME ON THE CAR ISSUES great guy! More
Great service center and dealership!! Everyone at the dealership is always very nice and not pushy like some places can be! Service is great and work has always been completed within the q Everyone at the dealership is always very nice and not pushy like some places can be! Service is great and work has always been completed within the quoted time frame! More
The Best! Professional, Friendly, Service. Goes above and beyond to please you as a customer. Phil Lawrence was a prime example of all of the above. Thank yo Professional, Friendly, Service. Goes above and beyond to please you as a customer. Phil Lawrence was a prime example of all of the above. Thank you Phil. More
Best Dealership I have ever been to. The dealership was amazing. Dempsey was the best salesmen I've ever had. He was attentive, kind, and most helpful! There was no pressure to force a sa The dealership was amazing. Dempsey was the best salesmen I've ever had. He was attentive, kind, and most helpful! There was no pressure to force a sale. He truly made me feel like he was there for me and my best interest. Not just for himself/to make a profit. He went to many lengths to help me get into the vehicle I came to look at. He even had the vehicle sent though the carwash just so I could see the color clearer. Dempsey was hands down the best the best salesmen I have ever worked with. Because of him I was able to get my new Subaru CrossTrek. I would recommend this dealership to anyone. And if you go, make sure to ask for Dempsey! More
Great service Car was dropped off for an oil change which was efficiently completed and I was contacted about a problem they observed with the pollen filter. Upon Car was dropped off for an oil change which was efficiently completed and I was contacted about a problem they observed with the pollen filter. Upon pickup, we were reminded about an ongoing recall for which we needed to schedule another appointment. More
No bait and switch When I had questions everyone listed below gave me a straight understandable answer. They also tracked down the exact car that I wanted at a fair pric When I had questions everyone listed below gave me a straight understandable answer. They also tracked down the exact car that I wanted at a fair price. I also feel like I was treated with respect. More
Outback Purchase Deal was handled expertly, efficiently, professionally, thoroughly, clearly, and in a friendly and personable way. Very happy campers and will certain Deal was handled expertly, efficiently, professionally, thoroughly, clearly, and in a friendly and personable way. Very happy campers and will certainly consider MH for future purchases. More
Purchase of 2019 Ascent Touring Maple Hill closely matched the price we could had gotten, through a club discount, from a dealership 80 miles away, with the same options. Phil's kno Maple Hill closely matched the price we could had gotten, through a club discount, from a dealership 80 miles away, with the same options. Phil's knowledge of the vehicle, during the first test drive, really impressed us. We appreciate that Phil took ample time to make sure we had a good understanding of all the vehicle functions. Vehicles are increasingly becoming very complex and not every one has a full understanding of all the computerized or automated operations. Phil did a great job explaining all these functions. The vehicle is even more than we expected. More