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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,138 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

May 09, 2023

Lauren was great! Kept me informed of my service. Got me a loaner car. Thank you! More

by RAEDYJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
May 09, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 05, 2023

They keep it real and stay true to the game that is customer service. For realz yo! More

by Jarthurweber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 04, 2023

The price estimate and time estimate required for the service provided was spot on and very reasonable! More

by DAPOVENDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Report | Print
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 04, 2023

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by eferguson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Report | Print
May 08, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 04, 2023

Sam got me in the shop about 2 weeks prior to my appointment AND got me a loaner. And they were finished with my car by lunchtime. It’s the best service I’ve had with Audi. More

by ANDRELTOUSSAINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Yu, Sam Lasher
Report | Print
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that we were able to make this your best visit yet. We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 03, 2023

I showed up on a walk-in basis. The prompt service and assistance was greatly appreciated More

by Bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, ALYSSA Winchester
Report | Print
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! We're happy to know that we were able to help get your vehicle serviced. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 03, 2023

My 5 year old Crosstrek needed a new transmission and at $8000, that came as a pretty big shock! I was very grateful to find out there was an extended warranty and the repair was completely covered. And the More

by pgoldston1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Report | Print
May 08, 2023 -

Maple Hill Auto Group responded

I'm sorry to hear about your transmission, but I'm happy to know that our service team was able to get you back up and running and that your transmission is better than new. Please, let us know if there is ever anything else we can do for you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 03, 2023

Thorough and professional word word word word word word word word word word word word More

by JOE3PUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Report | Print
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 03, 2023

Cassandra was very helpful with our service request and even called to verify a couple things when it was entered in the system incorrectly, originally. The service was quick and easy and we were notified More

by NJLOEKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
May 08, 2023 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 01, 2023

The techs all seem knowledgeable and helpful and my car always comes back clean. However the Volkswagen service advisor leaves much to be desired when it comes to how she talks to people. More

by Nittanylions58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Seal
Report | Print
May 08, 2023 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. We're happy to hear that your service went well. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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