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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

December 17, 2022

My wife and I were very impressed with the customer service we received at Maple Hill Auto. Michelle did a wonderful job with zero pressure in the sales process. Tom Farho handled the paperwork proce More

by tfletcher10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Farho, Kevin Poffenberger, Michelle Yu
Dec 19, 2022 -

Maple Hill Auto Group responded

Thank you! We hope you are enjoying your new vehicle! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 17, 2022

Set an appointment and they diagnosed the problem and got back to me to approve the repair. They were finished a little sooner than they said they would have it. Pick up was easy. More

by PAULHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster
Dec 19, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 16, 2022

Service staff: Always professional, courteous, knowledgeable, get me in and out quickly, highly recommend this dealership. More

by MHLIGHTLE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Dec 16, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 16, 2022

Prior to sale-- Seth Gilbert had an excellent understanding of the vehicle overall, and was able to answer our many questions. He has a positive "way with people", and was very accommodating. Aft More

by JAD54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Farho, Seth Gilbert
Dec 19, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 15, 2022

great service. polite employees and a very clean environment . Always on time and keeps you informed of progress. More

by RON.LEE.MAJOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Pyle
Dec 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 15, 2022

bad service didn’t wash my car when i asked them to sue to a pc of trim that is loose More

by PRKUBASIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Armbruster
Dec 19, 2022 -

Maple Hill Auto Group responded

I'm not entirely sure what the last piece of your statement means, but we do not was cars that have trim pieces coming loose. Our car wash is not touchless and it would more than likely cause more damage to the vehicle, so we do not wash it. If you would like to talk about this farther, please give us a call at 269-342-6600. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 15, 2022

Out standing service and workmen ship the people who work there are top notch people with good work ethic it seems More

by cklett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Prieto
Dec 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 15, 2022

Maple Hill is all about a professional and efficient experience. I was promptly greeted when I arrived and my work order and loaner car were ready to go. Work was completed and I even received a video More

by BRAINDOCMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Dec 19, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 15, 2022

They ran into difficulty fixing my Subaru but kept me informed all the way, and still charged the quoted amount even though it took extra labor time with on mechanic staying overtime in order to finish t More

by COOPERHOLLISTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Tassell
Dec 19, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 15, 2022

I was greeted as soon as I arrived. Everybody was very friendly. I brought my car in to have my tires rotated. The job was done within the estimated time. I was surprised that a complim More

by GREENTHUMB308
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sam Lasher
Dec 16, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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