Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews
Call Dealership (269) 342-6600
View Awards

5622 W Main St.

Kalamazoo, MI

49009

Directions

By Type

5,137 Reviews of Maple Hill Auto Group

October 27, 2022

It took several days (I believe over a week) so that was pretty inconvenient. But we were told it could be up to 2 weeks, so at least we didn't have to wait the whole time to get the car back. Everyone was More

by sschweir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember names but it was a female.
Report | Print
Oct 28, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. If there is ever anything else we can help you with, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 27, 2022

Quick easy timely. Well done. Did as they said they would and personable at it. More

by TIMBERBAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Oct 28, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 27, 2022

Good experience with confirmation and phone updates on service day. Did not complete work so I have to return due to small part not in stock More

by BETHBAUM44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster, CEDRIC RUSSELL
Report | Print
Oct 28, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. I am sorry that the repair could not be completed. We will give you a call and get you back in as soon as we can to get that repair finished. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 27, 2022

Very helpful and understanding staff. Also helped with a missing screw dimension for the roof rack More

by JSAINES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Rebecca Shelton, Sadie Pyle
Report | Print
Oct 28, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 26, 2022

Everyone was so nice! I was pleasantly surprised since every single time I’ve been to a dealership in the last 3 years, it’s felt like a chore. More

by chelsea.staines2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal, Sam Lasher, Sadie Pyle
Report | Print
Oct 28, 2022 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review. We're happy to hear that your service experience has gotten better recently. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 26, 2022

Very professional and knowledgeable extremely helpful with any questions we encountered, our agent went out of his way to meet our needs. More

by robstickley
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed Fitts
Report | Print
Oct 26, 2022 -

Maple Hill Auto Group responded

Thank you for the feedback! If there's ever anything else you need, please don't hesitate to call.

October 26, 2022

Called twice and left messages for service advisor to call me for clarification on service needs. Never called back. More

by GRIDROCKER
Customer Service
Recommend Dealer
No
Employees Worked With
Rebecca Shelton
Report | Print
Nov 02, 2022 -

Maple Hill Auto Group responded

I do apologize that you never received a call back. If there is anything I can help you with, please let me know. Thank you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 26, 2022

We had a very easy, informative experience! Highly recommend! Thank you Maple Hill Auto Group! More

by Mercedes Befus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kade , Mike Simmons, CB Watkins
Report | Print
Oct 28, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 25, 2022

Price quoted for an oil change on setting up the appointment was less than what was actually charged. If labor is charged for the oil change that should be quoted in the price. More

by KzooElantra
Recommend Dealer
No
Employees Worked With
Cannot recall
Report | Print
Oct 28, 2022 -

Maple Hill Auto Group responded

I'm sorry that the price was off on your quoted oil change. I'm not sure why that would happen as our oil change prices are set prices, so I am truly sorry that you were given the wrong price. If you would like to talk about your experience further, please let me know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 25, 2022

Friendly service members, minimal hold time. Greatly appreciate the complimentary car wash, lounge with refreshments More

by KzooElantra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Report | Print
Oct 26, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

1
...
75
76
77
...
514