Maple Hill Auto Group

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My car was done on time and the service center staff are very helpful. The waiting area is clean and well stocked with snacks, water and coffee. very helpful. The waiting area is clean and well stocked with snacks, water and coffee. More

Employees are courteous, knowledgeable and take the time to explain reason for car repairs. I’ve never felt pushed into getting unneeded service. As they are working on the car I get calls with updates whic to explain reason for car repairs. I’ve never felt pushed into getting unneeded service. As they are working on the car I get calls with updates which I appreciate. Wry smoothly run. The prices also seem reasonable. On occasion I’ve had to go to discount tire or Belle tire for an immediate repair and I try very hard not to do that. Their prices are higher and they push for unneeded repairs. More

Great service. My only complaint was the wait time. I was there for over 3 hours for a very small repair. My only complaint was the wait time. I was there for over 3 hours for a very small repair. More

very confusing on where to go and pick up my car but good service. it was very quick service. it was very quick More

They were spot on time wise and very organized. Did a nice job. I have been very happy with this dealership. Did a nice job. I have been very happy with this dealership. More

My Wife and I went in to purchase a Subaru Ascent. We were working with a salesman (Matt) that wasn't there the day we came in to purchase the vehicle. We were subsequently put in the middle of a f We were working with a salesman (Matt) that wasn't there the day we came in to purchase the vehicle. We were subsequently put in the middle of a fight between a new sales person and Mike Z. , Mike then took us to his office and said he would work on our deal for Matt while he was off. The sales manager then came in and asked which sales person we wanted to work with. We told them that this was not our deal and that the sales manager needed to make that call and to leave us out of that fight. After all this back and forth, we finally got Mike to give us a purchase agreement. We wanted to get financing on our own through our credit union. We had a question as to how the down payment would be applied. We told Mike that we were going to go to the credit union to get the full amount for the vehicle, attain insurance and we would be back within the hour. We did not put any money down at this time to hold the vehicle because we were going to be back within the hour with the full asking price. We then left and picked up the check for the vehicle (full Purchase price) and attained insurance on that vehicle (paid 389.00 to start policy). We pulled back into the dealership 40 min. later. Mike then intercepted us in the parking lot and said that the vehicle had been sold! No phone call (he had both of our phone numbers) nothing. He knew we were coming right back, yet he still sold it out from under us. I walked in to the sales managers office (Keven) and told him that this was no way to do business. They considered the Ascent sold because someone gave them $1000 to hold it while we were gone. We walked in with the full $47,000.00 check in hand and all Keven said was, "yep! its sold." Again, no one could pick up the phone to call us and let us know someone else is interested. One of these sales people that we were caught in the middle of, made a phone call while we were gone and got someone to put that hold on the vehicle. Neither one of them were going to get the commission because we started the process with Matt. So they cut Matt and us out of the deal to make their commission!! NEVER do business with this Dealership! Shady, xxxxxxxx. These people are the reason people hate this process! Stay Away! More

Service was thorough and the work was done timely. I especially appreciate the video walk-around for my vehicle. I especially appreciate the video walk-around for my vehicle. More

Sadie was very nice and professional. She was also very knowledgeable. I will definitely be back She was also very knowledgeable. I will definitely be back More