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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

September 23, 2022

Friendly. Clean showroom. Efficienct. Helpful. Dealer knowledgeable and helped us set up Bluetooth. Communication was excellent. More

by THERESAMARIESWEET
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hodgson, Matt Taylor
Sep 27, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 23, 2022

You keep sending me emails about a car I don't have. I've asked to be removed from the email list and I have been ignored. More

by BRIZAKSMOMMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Randy Kim, CEDRIC RUSSELL, Sam Lasher, Rebecca Shelton, Sadie Pyle
Sep 23, 2022 -

Maple Hill Auto Group responded

Please call me at 269-342-6600 or email me at lgrubb@maplehillauto.com so that I know who you are and can look into why you are still getting emails. It may be emails from the manufacturer, and not from Maple Hill if you have asked to be removed from our contact list. I'll have to do further investigating. Thank you. Lena Grubb

September 22, 2022

Easy in and out! Great customer service! Loved picking up a washed car! Nice waiting room! More

by AMYRADER001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb, Lauren Armbruster
Sep 23, 2022 -

Maple Hill Auto Group responded

Thank you! We're so happy to hear that you were so happy with your service. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 22, 2022

Excellent service- Make the transaction less stressful and got everything done one day- That was very helpful More

by colleenmariecolman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Ed Fitts, James DeYoung, Tony Galvan
Sep 23, 2022 -

Maple Hill Auto Group responded

Thank you! We hope you are enjoying your new vehicle and look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 21, 2022

Service was speedy and their system is well designed in regards to getting customers in making repairs and getting customers out More

by CHARLESCARR994
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Lauren Armbruster, CEDRIC RUSSELL
Sep 21, 2022 -

Maple Hill Auto Group responded

Thank you! If you would like to let us know what we can do differently in the future to ensure a 5 star experience, please give me a call at 269-342-6600. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 20, 2022

Great customer service and they helped me out with a coupon also Thank you so much More

by SWEETPEA0557
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Armbruster, Sadie Pyle
Sep 20, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 19, 2022

Polite and professional. Sales team is great and very helpful. Service team is also very helpful. They try their best due to the current situation on parts and shortage of la More

by Barry M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Sep 19, 2022 -

Maple Hill Auto Group responded

Thank you, so much! We appreciate you very much. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 17, 2022

I called to find out who to have cashier's check made out to. Was on hold for 6 minutes and called back only to get a voice mail. The receptionist should've been able to answer this. Was never called by f More

by kwiedmayer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger, CB Watkins, Matt Taylor
Sep 20, 2022 -

Maple Hill Auto Group responded

I apologize that this was your experience with Maple Hill. I agree that you should not have been on hold for an answer to your question about the cashier's check. We have let all of receptionist know the answer to that so that we avoid this from happening in the future. I am sorry that you were made to feel unimportant. We never want any of our customers feeling that way. We value our customers and want them to know how much we appreciate them. If there is ever anything I can help you with, please let me know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 16, 2022

Always a great experience with Maple Hill Auto Group. Staff is friendly and professional. Facility immaculate and welcoming. More

by CROWE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Sep 20, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 16, 2022

Got in, got out on schedule. Problem has been diagnosed. Just waiting on the part to arrive so it can be installed. More

by daviddejong1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL
Sep 19, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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