Maple Hill Auto Group

Jacob was great to work with. He is knowledgeable and I find him to be trustworthy. Will be coming to Jacob in the future for all of my automobile purchasing needs. 10 out of He is knowledgeable and I find him to be trustworthy. Will be coming to Jacob in the future for all of my automobile purchasing needs. 10 out of 10. CB was pretty cool too. More

Tony was friendly but could be more enthusiastic in selling. I felt like I sold myself. And that he didn't really want to be there for the sale to go through since it was a Friday. Place is very clean selling. I felt like I sold myself. And that he didn't really want to be there for the sale to go through since it was a Friday. Place is very clean and comfortable and I was able to get everything taken care of that day. More

Hannah was able to squeeze me in to get my car repaired. She is awesome. She is awesome. More

Easy check in. Friendly, helpful staff. Very nice lounge and refreshments. The bathroom was clean Friendly, helpful staff. Very nice lounge and refreshments. The bathroom was clean More

The service engine soon light is still on after having my car there all day and spending what was quoted as $800.00+ for 40k service on a leased car and then paying $500ish....not sure why the difference. A car there all day and spending what was quoted as $800.00+ for 40k service on a leased car and then paying $500ish....not sure why the difference. Also was surprised by the amount for a service for a car that is leased....and then to have the service light still turn on every time. Ugh.....I'll have to take another day off of work to try and have this resolved. Thanks, More

Everyone was friendly and helpful. My car was serviced quickly and before the time initially expected. My car was serviced quickly and before the time initially expected. More

Everyone was friendly and respectful! This was my third time purchasing/leasing at Maple Hill & I will return for any future needs. This was my third time purchasing/leasing at Maple Hill & I will return for any future needs. More

I called in to schedule my service as usual and requested a 65K maintenance check along with a loaner since I live 45 miles away. She mentioned the maintenance would be done in an hour and no loaner is neede a 65K maintenance check along with a loaner since I live 45 miles away. She mentioned the maintenance would be done in an hour and no loaner is needed - which seemed odd. I asked her what if an issue is identified it requires longer than an hour, she mentioned they'd schedule me in later for another appointment- again seemed odd that I'd have to drive twice. Finally, when I show up for my appt, I discover that I was scheduled an express maintenance. I was in utter shock, I was never told that I was being scheduled for this, the scheduled did not mention this. Again, they found 4 issues and requested I come back later and apologized when i mentioned my experience of not selecting express with my consent. Also, when I take a car for maintenance, I expect most issues to be fixed in one visit rather than coming back for a longer visit - think about emissions and how many hours I'd have to waste driving back and forth. Also, they don't have car detailing option nor they vacuum the car. Again, I don't expect them to be free- I am open to paying whatever the amount is. But not even having that option at an AUDI service center is a joke!! Not going back to Maple Hill Auto anymore. Absolutely the worst service I've ever encountered for a premium car. Do yourself a favor and driver to Grand Rapids or South Bend. Their service pick up is another failure, I was schedule for noon and then told the deriver might either be away for lunch or somewhere else- only to discover he was in Battle Creek, which is an hour away from Kzoo. I was just sitting ducks at the dealership for an hour. More

Took my Subaru to this dealer for a recall inspection, since my local dealer couldn't get me in for 8 months. Had to drive 1-1/2 hours to get here, but was worth it. They had me in and out in less than a since my local dealer couldn't get me in for 8 months. Had to drive 1-1/2 hours to get here, but was worth it. They had me in and out in less than an hour, and washed my vehicle as a courtesy. Very happy with their service! More

This . is my first experience with this dealership and it is very positive. The personnel were helpful and friendly. is my first experience with this dealership and it is very positive. The personnel were helpful and friendly. More