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Maplecrest Ford Lincoln

Vauxhall, NJ

4.6
392 Reviews

2800 Springfield Ave

Vauxhall, NJ

07088

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Showing 392 reviews

May 09, 2021

Awesome service, on time ,Patrick is an awesome guy, Awesome service, on time , Patrick is an awesome guy, he’s very respectful and caring and all his jobs hes done to my car has done them on time alway More

by Carlos Heras
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Vicuna
May 10, 2021 -

Maplecrest Ford Lincoln responded

We appreciate the great feedback about Patrick and our team! Thanks for your business, from all of us here at Maplecrest Ford Lincoln of Union and we'll see you next time!

May 05, 2021

Great experience at Maplecrest Ford Lincoln. Steve did a great job finding us the Lincoln Corsair we wanted and within budget. Very friendly and easy to do business with. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kush
May 05, 2021 -

Maplecrest Ford Lincoln responded

Mike, we are so happy that you had a great time working with our team at Maplecrest Ford Lincoln of Union! We hope you're loving the Lincoln Corsair!

April 17, 2021

They were very professional and courteous. Communication was good and repairs were made in a timely manner. A good experience all around that was much appreciated. More

by sjkeel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus, service department.
Apr 19, 2021 -

Maplecrest Ford Lincoln responded

It's so great to read this review! We cannot express how appreciative we are for your kind words and five-star rating! We look forward to continuing to offer excellent experiences in the future! Thank you! - Maplecrest Ford Lincoln of Union

April 08, 2021

I’m a young woman , 20 to be exact. Purchased my 1st car from this dealership hoping I would get a used certified car that was safe. After being reassured by my sales men Harold that their 139 point inspect More

by Mbarizone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Harold
Apr 30, 2021 -

Maplecrest Ford Lincoln responded

Thank you for bringing this to our attention. We're sorry to hear about this and would like a chance to speak to you more about the situation. Please reach out to me when you have a moment to discuss this so I can try to help. Thank you, Mike Deleo - General Sales Manager - 908-964-7700 ext 5547

April 06, 2021

Great Experience Here! Steve was very kind and helped us through everything. Love the new vehicle! Great location, very nice staff and very pleasant experience! More

by Justine Gabrielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kush
Apr 06, 2021 -

Maplecrest Ford Lincoln responded

We're glad Steve could take care of you! Thanks for choosing Maplecrest Ford Lincoln of Union, enjoy your new ride!

April 02, 2021

Excellent sales and service departments. Professional and courteous personnel. Excellent quality work fairly priced. Been doing business here for years without disappointment. Recommend without reser More

by mksandak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Vicuna, Charlie Betzel
Apr 02, 2021 -

Maplecrest Ford Lincoln responded

Thank you so much for being a loyal customer for years! We are so happy to have been able to provide you with excellent service. Come by Maplecrest Ford Lincoln of Union anytime!

April 01, 2021

Wonderful Purchasing Experience. This is the second car purchased from Maplecrest Ford Lincoln and I would certainly purchase from them again. Charlie Betzel was easy to work with and not pushy. More

by skadave
Recommend Dealer
Yes
Employees Worked With
Charlie Betzel
Apr 01, 2021 -

Maplecrest Ford Lincoln responded

Thank you for your repeat business with us at Maplecrest Ford Lincoln of Union! We are glad to hear Charlie and our team made it a great buying experience and we look forward to working with you again in the future.

March 30, 2021

People were nice. Service was very slow. Took 3 hours to get through paperwork on purchase of a used car. Not many perks offered by dealership on purchase. Listed price is pretty much what you get. Not much More

by len1215
Recommend Dealer
Yes
Employees Worked With
harold, Steven
Mar 31, 2021 -

Maplecrest Ford Lincoln responded

Thank you for taking the time to share this review. Customer feedback is very important to us and we will be passing your comments along to our team for consideration. If you'd like to speak with us further, please feel free to reach out directly. Thanks again, Alex Smith - General Manager - 908-964-7700 ext 5609

March 16, 2021

My experience was good with Service Advisor:Anthony C George.he was honest and trustworthy he listened to all of my needs it was the best experience I've with a car Dealership.Good job Keep it up.ThANK Y More

by Muhammadflo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Pearson
Mar 16, 2021 -

Maplecrest Ford Lincoln responded

We're glad you can count on Anthony and the Maplecrest Ford Lincoln of Union service team! We appreciate your positive feedback and look forward to your continued business! Take care!

February 15, 2021

Someone at this dealership took my car out on a 30 mile test drive and blew out all 4 struts and DENIED it. They also performed a BOTCHED head gasket recall where the problem came back! Avoid at all cos More

by shayanbehnam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Betzel, Billy Ecke, Steve Kush, Gary Wilkinson, David Pearson, Ray Shuta, Anthony Smalls, Marc Cohen, Luchia Streeter, Matt Barocas
Mar 05, 2021 -

Maplecrest Ford Lincoln responded

We apologize for your frustrations regarding this situation. We can assure you we operate with our customers' best interest in mind, but it sounds like we really let you down. I encourage you to reach out so we can discuss this in greater detail, John Hewitt - Service Manager - 908-964-7700 ext 5562

Mar 05, 2021 -

shayanbehnam responded

Hey thanks for reaching out. I called you back and you called me a liar. xxxx off xxxxxxx, I have the paper work to prove all my claims.

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