I saw a well priced old new 2017 car on their website and called the Maplecrest Ford dealer. They said it was in stock and I drove 30 miles to test drive it and paid $15 in tolls. On top of that I had to take 2 hours off the job, which cost me about $90. I liked the car and wanted to buy it. Sales person Joseph told me that they charge $398 document fee which is rediculous, for example, in NY it is $75. He explained that this fee covers car registration in NJ which I did not even need, because I’m from NY. Temporary registration in NJ is $5 as per NJ DMV. Later the same sales person told me that I must pay $170 for window etching and it is a must to buy a car. I did some research and found a lawsuit that cost NJ Audi car dealer $20,000 in fines as per NJ Attorney General. After I mentioned that fact to Joseph, he said it will be waiwed, but he immediatelly added another $300 fee for registration on top of $398. I did not need their help to register my car as I live a block away from DMV. Joseph said all those are mandatory fees, and I must pay them if I want the car. I had to agree. I asked him what other fees they charge, and he told me that only finance manager can tell me and only during the signing of purchase contract. I had to agree to that. He ran my credit and gave me a quote. I accepted the quote. Next day I was supposed to pick up a car, but Joseph called me in the morning and told me that the general manager refuses to sell me the car, because I wrote a negative review on google maps. What is that??? I took a hit of 5 points on the credit report, paid more then $100 in gas, tolls, lost time at work, etc., agreed to all their rip off terms and I was refused the car. It is unacceptable and shameful practice. Instead of correcting the issue they punish the customer who was ready to buy.