Maplecrest Ford Lincoln

My comments concern only my last visit to Maplecrest for service. The actual mechanical service wenl well, but the customer service could only be described as " How my Thanksgiving was ruined by Maplecrest service. The actual mechanical service wenl well, but the customer service could only be described as " How my Thanksgiving was ruined by Maplecrest and Lyft". I did not receive my Lyft ride back to Maplecrest before closing time for the following reasons: INITALLY,MAPLECREST GAVE LYFT THE WRONG ADDRESS. THE SECOND ATTEMPT RESULTED IN A "NO SHOW" BY LYFT MAPLECREST 5:00 CLOSING TIME (OF WHICH i WAS UNAWARE) WAS FAST APPROACHING. FOR APPROXIMATELY ONE HALF HOUR I CALLED MAPLECREST NUMEROUS TIMES ONLY TO BE REFERRED BY THE OPERATOR TO SERVICE AND GREETED BY AN UNASWERED RINGING TELEPHONE . FINALLY, THE OPERATOR, APPARENTLY AS FRUSTRATED AS I WAS, PASSED ME THROUGH TO SALES. A FEMALE FROM SALES ANSWERED THE TELEPHONE, AND, AFTER LISTENING TO MY PROBLEM, SUGGESTED TO ME THAT I CALL FRIDAY AT 8:00 AM FOR ASSISTANCE. Needless to say, in as polite a way as I can, I was more than a little upset. and frustrated. I was now faced with the unpleasant task of breaking all my appointments and disappointing family and friends all because Maplecrest and Lyft could not get their act together and get me a lift home. More

Have been a customer for over at least 15 yearsExcellent Have been a customer for over at least 15 years Excellent service is why I buy cars here The service is always professional. They keep their promise Have been a customer for over at least 15 years Excellent service is why I buy cars here The service is always professional. They keep their promise when the car will be ready Pat S is professional and courteous. Would highly recommend maplecrest. Don B More

Joseph o is the best salesperson. My husband and I always buy from him. I will always recommend him buy from him. I will always recommend him More

This service department was horrible when it came to service on my mustang. I had to go back to them four times in order for them to fix my brakes and rotors correctly. I even had to call corporate offi service on my mustang. I had to go back to them four times in order for them to fix my brakes and rotors correctly. I even had to call corporate office and make a complaint due to them not properly fixing my car after I have paid my money and they inconvenienced myself multiple times so they can get it right. More

My salesman was great!! As far as the dealership I probably will not purchase from. Here again. Having trouble with this car since day 1. probably will not purchase from. Here again. Having trouble with this car since day 1. More

The service representative John was outstanding; a very knowledgeable professional that was straight up with me in everything I had asked of him. knowledgeable professional that was straight up with me in everything I had asked of him. More

I had a great experience 3.5 yrs ago when i leased the car. I decided to buy out my leased car and that’s when problems began. I paid $498 for “registration/title”. Gary verbally told me that I would ge car. I decided to buy out my leased car and that’s when problems began. I paid $498 for “registration/title”. Gary verbally told me that I would get a refund check after MVC processed the title etc. When I returned to dealer to pick up plates and registration, he acted like there was no refund. I had to press the issue. The next day, he sent email saying the “admin” found their mistake and they will mail my refund check. However, not sure about their math skills since my refund check was $188 instead if $385. I will continue to ask for the rest of my refund. By the way, I paid $498 “document fee” for that dealer to process paperwork for the purchase (so, i am not trying to get out of paying dealer fee). Don’t trust them! More

Came in to maple crest Ford and fortunately I met Matthew Barocas, he took care of me and answered every question I threw at him. Very knowledgeable and extremely professional. I highly recommend you go and Barocas, he took care of me and answered every question I threw at him. Very knowledgeable and extremely professional. I highly recommend you go and ask for Matt he will take care of you and your needs! More

This is our second time getting a car from Maplecrest. We live far and make the journey because the customer service is exceptional. If I am spending money I wanted to be treated like royalty and Maplec We live far and make the journey because the customer service is exceptional. If I am spending money I wanted to be treated like royalty and Maplecrest does just that. They were attentive and patient, but gave us room to make our decision while giving us all the options available. Well worth the trip and we will keep coming back even though we pass 5 other dealers on our way we go where we are treated right. More

Went in looking for a used SUV for my son. The salesperson was very patient and really worked with us find the right one for him. salesperson was very patient and really worked with us find the right one for him. More