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Maplecrest Ford Lincoln

Vauxhall, NJ

4.5
394 Reviews

2800 Springfield Ave

Vauxhall, NJ

07088

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Showing 394 reviews

February 07, 2020

Great Service I brought my vehicle in for my first checkup. I arrived at 8:00 AM and by 9:30 I was out. The service counter agents know what their doing. Thanks Map More

by 2019Naulitus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Betzel, David Pearson
Feb 07, 2020 -

Maplecrest Ford Lincoln responded

Hello 2019 Nautilus, Thank you for your kind words about your recent service visit at Maplecrest Ford Lincoln of Union. We are so happy that YOU found us. We promise to keep up the great service that you have come to know each and every time you walk through our doors. Thank you for being an outstanding customer. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

February 06, 2020

great! they were great! We went in to look and test drive one car and left with another car that we didn't know was available and it was soo much better! More

by jilie_e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea
Feb 07, 2020 -

Maplecrest Ford Lincoln responded

Hello Jilie_E, Congrats and thank you for taking a test drive and purchasing your new vehicle at Maplecrest Ford Lincoln of Union. We are so happy to hear that our sales team provided you with the tools and resources to make a great decision. Thank you for the opportunity to earn your business. We wish you many miles and smiles in your new ride. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

February 05, 2020

service was great as always along with a nice car was I have been brining my vehicle here for several years and have always been happy with the service and atmosphere along with the little snacks. More

by bigmack
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony George
Feb 07, 2020 -

Maplecrest Ford Lincoln responded

Hello Bigmack, THank you so much for choosing Maplecrest Ford Lincoln of Union for your service needs. We appreciate your long-time loyalty and thank you for the opportunity to earn your business. We are happy to know that our service lounge and Maplecrest Cafe, with snacks and coffee, provides a comforting atmosphere for you ... Be sure to get to Maplecrest early when the bagels arrive! We look forward to seeing you again at your next, regularly scheduled service appointment. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

February 05, 2020

I have a 2015 Ford Edge and have had to get the bluetooth updated a couple times, and was advised there is a charge for that. I spoke to John Davis the Service Manager about having to pay to updat More

by L.Cordero
Recommend Dealer
No
Employees Worked With
John Davis
Feb 07, 2020 -

Maplecrest Ford Lincoln responded

Hello Mr. Cordero, Please contact me directly at 908-964-7700 ext. 5565 and I will be happy to address your concerns personally. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

February 03, 2020

Justin Santana was outstanding to work with and made the entire process of leasing a new vehicle quick and easy. Five star service all around! More

by Jiannitelli
Recommend Dealer
Yes
Employees Worked With
Justin Santana
Feb 07, 2020 -

Maplecrest Ford Lincoln responded

Hello Jiannitelli, Your wonderful, five-star review of your sales experience at Maplecrest Ford Lincoln of Union has made our day. We understand that our customers have many options when it comes time to choose a dealership for their vehicle sales and service needs and we so appreciate that you chose to lease your new vehicle from Maplecrest Ford Lincoln of Union. We appreciate the opportunity to earn your business. Thank you also for your shout-out to Justin. He strives every day to make our customers feel like family by listening to their wants, addressing their needs and then making the sales process go quickly and smoothly. Thank you for recognizing Justin's hard work. Thank you again for your business. We wish you many miles and smiles in your new ride. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

January 29, 2020

Leasing my new MKZ My experience with the Maplecrest Ford Lincoln dealership has always been exemplary! It is by far the best dealership I’ve ever dealt with. My sales c More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kush
Jan 29, 2020 -

Maplecrest Ford Lincoln responded

Hi Susan, Thank you so much for leasing the awesome new Lincoln MKZ from Maplecrest Ford Lincoln of Union. We understand that our customers have many options when it comes to dealership sales and service and we're so happy to know that you chose us. We will continue to strive for 100% customer care and delivering the outstanding service you've come to know each and every time you walk through our doors. We appreciate your kind words and shout out to Steve Kush. We're sad to learn that your experience ran into even the most minor of issues but so glad to hear that Steve got you up and running quickly. He works hard every day to ensure our guests receive the best in customer service by creating a comfortable and inviting atmosphere and making sure that communication flows smoothly. Thank you for noticing and recognizing his hard work. Thank you for the opportunity to earn your business, and thank you for being an outstanding Maplecrest Ford Lincoln of Union customer. We wish you many miles and smiles in your new ride. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

January 27, 2020

Great dealership with a great service department I am a returning customer (20 yrs.) at Maplecrest and get autos for both myself and my wife there .The reason I keep on returning is that they are a More

by patrick.linfante
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Manager Nuno Sousa was also very knowledgeable and easy to work with, Gary Wilkinson
Feb 07, 2020 -

Maplecrest Ford Lincoln responded

Wowza, Mr. Linfante, what an outstanding and wonderful, five-star review of your sales experience at Maplecrest Ford Lincoln of Union. Thank you so much for taking the time to post this review and for sharing your kind words about Gary. Long-time customers like you fuel out business, and your shout-out to Gary means that he, and our entire team, hit the bullseye on delivering the best customer care around. Maplecrest Ford Lincoln of Union will continue to ensure you receive the same care, attention and comforting experience you have received for the past two decades. Thank you for being a long-time and loyal customer. We appreciate your business and thank you for choosing Maplecrest. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

January 14, 2020

This experience st this dealership has been one of the only positive car-buying processes I've ever had. Love my car, love this place. More

by CyOsiris
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
Jan 15, 2020 -

Maplecrest Ford Lincoln responded

Hello CyOsiris, Congrats on purchasing a new car from Maplecrest Ford Lincoln of Union. We are so happy to hear that you love your car and that we delivered an outstanding experience that earned your five-star review. Our team strives every day to create a comfortable and inviting environment that puts our customers at ease for a pleasant experience. Nothing fuels our tanks more than to know that we hit the mark. Enjoy many miles and smiles in your new ride, and thank you for the opportunity to earn your business. We will continue to work hard every day to ensure you receive the same, awesome service every time you walk through our doors. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

January 01, 2020

Excellent experience with Ray Shuta. This is our 5th time at Maplecrest. Ray has been my salesman for 3 of those leases. He made me an offer I could not refuse. Thank you Ray Shuta. H More

by mpetriella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Shuta
Jan 02, 2020 -

Maplecrest Ford Lincoln responded

Hello MPetriella, Thank you so much for being a long-time and loyal customer at Maplecrest Ford Lincoln of Union. Nothing fuels our tanks more than to hear from our dedicated customers that we have created the kind of sales experience that has them returning over and over. We appreciate your shout-out to Ray, who works hard every day to deliver the best customer care around. They say that three times is a charm, and we thank you for acknowledging Ray for providing a third, outstanding sales experience. We look forward to seeing you again at your next, regularly scheduled service appointment, and wish you many miles and smiles in your journeys during the upcoming, new year. Happy 2020. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

December 14, 2019

Charlie Betzel is always a pleasure to work with when buying a car. Dealership has a good selection of cars and trucks. Repeat customers for many years. More

by GrandTourLife
Recommend Dealer
Yes
Employees Worked With
Charlie Betzel
Dec 18, 2019 -

Maplecrest Ford Lincoln responded

Hello GrandTourLife, Thank you so much for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. Your kind words and long-time support mean the world to us as we take great pride in developing business relationships that last for many years. We appreciate your shout-out to Charlie, who strives every day to deliver the best customer care around. Your acknowledgement of his hard work means that he hit the mark on creating the kind of customer that makes us all proud. Thank you for being a valued customer and for the opportunity to earn your business. All the best for a wonderful holiday season. Jen Miller Chief Marketing Officer (908) 964-7700

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