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Maplecrest Ford Lincoln

Vauxhall, NJ

4.6
449 Reviews
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2800 Springfield Ave

Vauxhall, NJ

07088

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Showing 449 reviews

July 10, 2012

Maple crest was the fourth dealership I went to. Art Norvell was my salesman and he was very helpful. He would not let me leave until I got the deal I wanted. I was truly satisfied with the sale and ser More

by Aahnette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Norvell, Marc Cohen
July 10, 2012

From the minute I walked into Maplecrest and met William Ecke (bill) I felt like we were family. He was honest and very pleasant to work with. Not once did Bill annoy me with a phone call to pressure me int More

by Jkduda11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Ecke, Billy Ecke
June 14, 2012

I was very happy with the customer service that was giving at the time I was looking for info a purchasing a new vehicle.AA ' More

by Simss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Smalls, Anthony Smalls, Marc Cohen
May 25, 2012

I experienced a few problems initially upon purchasing my car from this dealer. However, everything was addressed and handled in a professional and prompt manner. I must say they really went above and beyond More

by DXNJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
na, Marc Cohen
May 21, 2012 -

Maplecrest Ford Lincoln responded

Thank you for bringing these items to our attention, we appreciate your feedback. I am in the process of investigating your concerns and will in touch with you shortly. Regards, Peter J Grimm Internet Manager Maplecrest Ford|Lincoln 908-964-7700 Ext 507

May 22, 2012 -

DXNJ responded

You're welcome, I'm sure the blame will fall on the dealer the car had to be transferred from. Sorry, but I know better. not a pleasant experience at all.

May 30, 2012 -

Maplecrest Ford Lincoln responded

Hi Robert I just tried to contact you by phone but received no answer. My investigation is complete and I would like to share this information with you. I may be reached on my cell phone at 201-906-2360 or if you prefer,you can leave me with a day time number and I will contact you. Regards, Peter J Grimm

May 31, 2012 -

DXNJ responded

Hi, I will try to reach you on your cell phone later today. thanks

Jun 01, 2012 -

Maplecrest Ford Lincoln responded

Hi Rob, Thanks again for speaking with me today it truly was my pleasure. I will be contacting you on Monday to see what time is convenient for us to stop up and put the plates on your Edge and if you have the amount prepare a check for your all weather mats. I will also look into the maintenace plan Mike promised you. Enjoy your weekend I'll speak to you on Monday. Best Regards, Peter J Grimm Internet Manager PS. I'll make sure we bring four screws for the plates.

Jun 02, 2012 -

DXNJ responded

Hi Peter, Thank you. It was nice speaking with you as well. I appreciate your apology and you addressing all the issues which took place. It was a pleasant surprise. I did find the charge from the local dealership. It was $194.14 for the rubber mats, including the cargo mat. Have a great weekend as well. Talk to you Monday! Thanks, Rob

Jun 02, 2012 -

Maplecrest Ford Lincoln responded

Hi Rob, I'll have the office prepare a check on Monday morning and send it up with the plates. If I could ask one favor please. Would you mind editing your review of Maplecrest the live date to be posted is Monday at 1:00 in the morning. I understand if you want to leave it as is if you wish but am hoping you may want to give us another chance. Talk to you on Monday. Best, Peter.

Jun 02, 2012 -

DXNJ responded

Hi Peter, thanks, appreciate it. I have one thing I forgot to mention. There was a scratch on my door when I got the car and there is a weird very tiny circle mark on the door. Very hard to explain. I didn't notice it until I got home and keep forgetting about it. I'm not sure if you can bring some touch up paint or if that would even fix the scratch problem? The circle indentation looks like it is part of the paint somehow. In regards to my post, I guess I can edit it or delete it. is it possible to delete it?

Jun 04, 2012 -

Maplecrest Ford Lincoln responded

Rob, Thanks again for giving us another chance. If you have any problems feel free to call me on my cell 201-906-2360.. Besat, Peter

Jun 05, 2012 -

DXNJ responded

You're welcome. Mike and Mike were really nice! what email address can I send you a picture of the scratch and other mark? They didn't think the other mark was a defect, but something is off with it. Or, then every edge has it.

Jun 05, 2012 -

Maplecrest Ford Lincoln responded

Hi Rob, my email address is pgrimm@maplecrest2000.com. Please feel free to send the pictures to me. Peter

May 16, 2012

Charlie the salesperson was a pure pleasure to deal with from beginning to end. He was always polite, friendly, professional, and very knowledgeable. He was very patient and didn't try to force me into a More

by ysegal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie, Charlie Betzel
April 27, 2012

A year after I bought my car Cassandra called to make sure everything remained good with my car. Which is unheard of around my way. I actually needed my car detailed and though my salesman was no longer More

by mowens1128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Crute, Cassandra Crute
April 22, 2012

This was my first experience in 25 years with a dealership other than a friend who is no longer in business. My research led me to a Ford Edge and this website led me to Maple Crest. Being apprehen More

by PGBCAB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary , Gary Wilkinson
April 07, 2012

My experience with Maplecrest was very pleasant, no hassle, no sales pressure the salesman David Pearson, the finance manager and the dealership manager were all very helpful and extremely friendly.. More

by Michael Pompeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pearson, David Pearson
April 04, 2012

The salesman worked very hard to find the exact truck I wanted to buy. He understood that I was looking for a specific color and that and that was the only color I was going to buy. That color was not i More

by Jeep5151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve kush, dwight and angel, Steve Kush
March 20, 2012

My husband and I were completely satisfied with the friendly and genuine customer service that we received. We felt an instant rapport with David and he never rushed anytime we met -- we came in one ev More

by mboewe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pearson, David Pearson
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