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Maplecrest Ford Lincoln

Vauxhall, NJ

4.6
449 Reviews
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2800 Springfield Ave

Vauxhall, NJ

07088

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Showing 449 reviews

December 12, 2011

I had the pleasure of visiting Maplecrest this past I had the pleasure of visiting Maplecrest this past weekend, with a trade in that still had a balance on it . I initially was apprehensive about More

by Karmaistrue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy E., Billy Ecke
December 07, 2011

The day I walked into Maplecrest I was a little apprehensive at going in, I had visited other dealerships and felt tremendous pressure from the sales people. I was extrmely lucky that Mickey asked More

by sasha333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MICKY HENDRICK
December 04, 2011

My wife and I had a great experience shopping for our new car at this dealership. The salesman namely Raymond Shuta was very helpful, courteous and very knowledgeable of the product. Maplecrest Ford & Linc More

by rayann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Shuta, Ray Shuta
December 02, 2011

The sales and service dept is there at all times service dept is open on Saturdays and close to home. They take time with each questions and problems. Thank you for being a great dealer. Virginia More

by Virginia Gifford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William, Billy Ecke
November 30, 2011

David Pearson was an absolute pleasure to do business with. I would recomend him to anyone I know looking for a new car. My expirience was a pleasurable one. More

by Bulriksen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pearson, David Pearson
November 25, 2011

the dealership has a unique way of being able to get the key to any car you want to test drive whil standing in the lot. Our test drive did not have a salesman with us and we were told to try out the car, w More

by bobglantz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ray shuta, Ray Shuta
October 31, 2011

My experience with Maplecrest Ford Lincoln,was great. I worked with Mr. Smalls who helped me and my husband find a car within our budget. Mr. Mike Ahmad, in Financing went over our credit with us and found More

by saraja44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Anthony Smalls, in Sales Mr. Mike Ahmad, in Finance and Mr. Peter Grimm, Internet Service, Anthony Smalls
Nov 16, 2011 -

Maplecrest Ford Lincoln responded

Thank you so much for your nice words, we take customer service very serious, our goal is to make you and keep you happy.

September 26, 2011

I made a stop here looking to see current inventory only. I made it clear that I was looking both at new cars and used and specified the model. After showing me the inventory the sales rep queried my price r More

by memooch
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Sep 27, 2011 -

Maplecrest Ford Lincoln responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please let me know who you spoke with so we can handle the issue. I would like to take care of this problem as soon as possible.

Nov 16, 2011 -

Maplecrest Ford Lincoln responded

i'm sorry you feel that way, we try very hard in keeping our customers happy.

September 16, 2011

The experience was totally without pressure. Billy explained my options and answered all questions. He went out of his way to accomodate my time and decision making process. Mike (the finance rep) w More

by Irene’s friend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Ecke, Billy Ecke
September 01, 2011

The Sales person was very knowledgeable about the car that we wanted it, he answered every question we had, he was very helpful and the most important thing he did not rush us to a decision. He was exce More

by eghuzzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pearson, David Pearson