Maplewood Toyota

Jherson helped us a lot to decide which car we were going to take. He is a nice guy and gave us lots options. to take. He is a nice guy and gave us lots options. More

Larry Bain was professional and diligent. It’s our second vehicle that we bought with his help. The process was easy. Absolutely. Will buy another car from this dealership. Thank You, once a It’s our second vehicle that we bought with his help. The process was easy. Absolutely. Will buy another car from this dealership. Thank You, once again. More

A critical liability and a public safety hazard. Maplewood Toyota violates Toyota Corporate SOPs. I have purchased three vehicles from Maplewood Toyota over the years. My reward for that loyalty wa Maplewood Toyota violates Toyota Corporate SOPs. I have purchased three vehicles from Maplewood Toyota over the years. My reward for that loyalty was 11 months of driving a dangerously compromised vehicle because their service department committed an act of gross mechanical negligence, followed by a year of deceptive gaslighting to cover it up. In January 2026, Maplewood Toyota replaced a corroded universal joint on my 2018 4Runner's steering shaft. The technician negligently misaligned the intermediate steering shaft splines by two teeth. This botched repair immediately warped the steering geometry, leaving me with an off-center steering wheel and a vehicle that violently pulled to the right. For the next 11 months, Maplewood Toyota repeatedly violated diagnostic protocols and failed to identify their own lethal mistake: • March 2026: I brought the vehicle back complaining of the severe pull. They cleared it as "undiagnosable," forcing me to waste thousands of dollars on independent alignments and diagnostic charges chasing a phantom issue. • April 2026: I installed Bilstein 5100 shocks. During my next visit, Maplewood’s service department weaponized this upgrade, falsely claiming the suspension caused the steering failure—flatly ignoring that their botched repair occurred months prior. • September 2026: After escalating to Service Director Jeff Rabenort and Manager Stu Zaun, they threw a whole new steering column at the car, completely misdiagnosed the mechanical failure a yet again, and returned the vehicle to me still pulling dangerously to the right. I am a career chef with zero automotive training. Yet, after nearly a year of Maplewood's "certified master technicians" failing at their jobs, I spent 20 minutes in my driveway and discovered the misaligned splines myself. This is where their incompetence transforms into a severe violation of Toyota Corporate Standards and NHTSA safety guidelines. Driving a heavy, body-on-frame SUV for 11 months with a misaligned steering shaft subjects the entire steering box, linkage, and structural components to extreme, unintended mechanical stress and metal fatigue. According to Toyota Corporate SOPs and federal safety mandates, a vehicle subjected to this level of prolonged geometric stress requires a mandatory, comprehensive replacement of the entire steering system to mitigate catastrophic failure and liability. Instead of upholding Toyota’s strict safety standards, Maplewood Toyota chose corporate cost-cutting over human life. They simply unbolted their 11-month-old mistake, shoved the splines back into alignment, and called it a day...it's an unnerving feeling driving my 4runner knowing the clock spring or the steering shaft can fail catastrophicly at anytime. To top off this systemic failure, upper management's accountability was nonexistent. Jeff Rabenort and Stu Zaun couldn’t even attempt an apology. When Jeff Rabenort agreed to reimburse me for a year of wasted diagnostic fees, his lack of attention shined yet again when he failed at basic arithmetic and shorted me several hundred dollars. Maplewood Toyota didn't just botch a repair; they actively violated Toyota's corporate engineering standards. This was not a mistake of ignorance; it was a deliberate choice to prioritize the dealership's bottom line and liability protection over the mechanical integrity and safety. More

I can’t say thank you enough. From the moment I got there the everyone was so helpful and friendly. I love how knowledgeable and passionate they were to me. Taylor is trustworthy From the moment I got there the everyone was so helpful and friendly. I love how knowledgeable and passionate they were to me. Taylor is trustworthy and not like a typical “salesman” he wants what’s in your best interest and is honest and truly amazing. Hands down ask for Taylor. More

Friendly, easy to work with, I wish they would have talked through the pricing and financing before it came time to do the actual paperwork. It would have saved some time in the end. talked through the pricing and financing before it came time to do the actual paperwork. It would have saved some time in the end. More

Cha was great to work with. He delivered on all aspects of the sale. Overall good experience for a first time customer. He delivered on all aspects of the sale. Overall good experience for a first time customer. More

We have been there thru the construction of the dealership and the road in front of it. It was very nice and easygoing through that and our purchase. dealership and the road in front of it. It was very nice and easygoing through that and our purchase. More

Fui atendido por Juan me brindó un excelente servicio al cliente, muy atento, muy sincero y estuvo muy a disposición del cliente en todo momento. cliente, muy atento, muy sincero y estuvo muy a disposición del cliente en todo momento. More

Jim was awesome. .great explanations and patience! He helped set up the gadgets and demo’s the car’s capabilities. .great explanations and patience! He helped set up the gadgets and demo’s the car’s capabilities. More