Maplewood Toyota

Grateful and Appreciative I brought my Toyota Sienna mini-van into the service department for an oil change and to inspect my tires prior to an out of town road trip with my fa I brought my Toyota Sienna mini-van into the service department for an oil change and to inspect my tires prior to an out of town road trip with my family. Fortunately, the service team found a serious oil leak in the processs. They were able to replace a leaking hose which was covered under my Toyota waranty at no cost to me. But they needed to keep it overnight, so they gave me a loaner vehicle. I asked if I might have a mini-van loaner to replace my mini-van, and they were able to accomodate my request. I also was able to replace my worn tires. Tom was extremely helpful in assisting me to find the right tires at the right price. Fortunately, there was a tire sale, buy three, get the fourth for free. I was able to get the tires I needed at a good price. The tires already paid for themselves as I was able to narrowly avoid two car accidents during my road trip which would not have been possible with my old, treadbare, tires. Our family is grateful to Tom and the entire service department team. More

Old RAV4 to New RAV4 My 2003 RAV4 finally had issues. Everyone was wonderful from Jonathan in the service area explaining the issues on my old RAV4 and then when I needed My 2003 RAV4 finally had issues. Everyone was wonderful from Jonathan in the service area explaining the issues on my old RAV4 and then when I needed to purchase a new 2018 RAV4, Scott Rooney was wonderful explaining all the new bells and whistles! I appreciated their kindness in making this transition a great experience! More

Oil change plus tire rotation, multi-point inspection. I was kept informed as to other possible problems as I waited; was able to discuss with tech how to proceed with these as noted in inspection. I was kept informed as to other possible problems as I waited; was able to discuss with tech how to proceed with these as noted in inspection. More

10K Service (but the sale came first) Mabi Ekiyor was fantastic! He gave me plenty of space so I could explore all the features of the Prius Eco. From under the hood, to the cabin featur Mabi Ekiyor was fantastic! He gave me plenty of space so I could explore all the features of the Prius Eco. From under the hood, to the cabin features for passengers and driver, to the cargo area, I got to know the Eco. And as for the test drive, Mabi probably gave me the key fob at least three or four times. I had questions about roof racks and compatibly, mileage, hybrid technology, service schedules beyond what's in the owner's manual and more, and Mabi always came through with a substantiated answer for each question - he either obtained the information for me or introduced me to other subject matter experts at Maplewood Toyota. In short, I've had the opportunity to work with a number of top rate auto sales people over the years, so I can say Mabi is truly among the very best. I had been considering the two highest mileage 2017 autos, and Mabi helped me discover that the Prius Eco was the most appropriate fit for me. Thanks, again, for your assistance, Mabi. And as for the 5k and 10k service, I worked with Joey and Ryan respectively. As I recall, David, the Service Manager?, gave me an update during my 10k visit. From the moment I drove into the service aisle, both times for the scheduled maintenance, until I left, I experienced professional, courteous treatment from all the Maplewood Toyota Team I encountered. My thanks to the entire Service Team, including the technician I didn't meet (yet), for keeping my Eco safe to drive, reliable to operate and running as efficiently as possible. Tim More

Fantastic service I purchased 4 new tires and the service was just fantastic and the quality 100%. What I like is that you do not need an appointment for service and y I purchased 4 new tires and the service was just fantastic and the quality 100%. What I like is that you do not need an appointment for service and yet the wait time is shot. Thank you. More

Compliment My husband and I have worked with Doug for many years. He is patient and a true professional. We appreciate you, Doug! You are the man!! My husband and I have worked with Doug for many years. He is patient and a true professional. We appreciate you, Doug! You are the man!! More

Service Fast friendly and quality work. They found a piece that was damaged that could have caused a big problem if we had snow and I would have had to drive Fast friendly and quality work. They found a piece that was damaged that could have caused a big problem if we had snow and I would have had to drive thru it. I would have had even more damage More

Service I greatly appreciated the courteous, respectful and timely response. I didn't catch the employees name, but I felt accepted and heard. Thanks so much I greatly appreciated the courteous, respectful and timely response. I didn't catch the employees name, but I felt accepted and heard. Thanks so much. More

Exceeded Expecations Berto, our sales representative did a very nice job. Was not pushy, listened to our needs and when he realized that they did not have the base vehicl Berto, our sales representative did a very nice job. Was not pushy, listened to our needs and when he realized that they did not have the base vehicle in stock that we wanted he made arrangements to put us in a "Limited" for the same price. I thought this was exceptional customer service and an example of, "Doing the right thing." We had been to another Toyota dealer prior to this dealership and the experience there was very underwhelming and left there feeling as though we were there for them and not the other way around. Keep up the great work Berto! Integrity is not always easy to come by! More

Service Center. Everything was done promptly, efficiently and with the utmost courtesy. We did not have to wait very long. The follow through was done as we were to Everything was done promptly, efficiently and with the utmost courtesy. We did not have to wait very long. The follow through was done as we were told it would be. More