Maplewood Toyota

Cha was great as AJ in finance. Bought many vehicles from here. Thanks to all who helped get me done! Bought many vehicles from here. Thanks to all who helped get me done! More

I recently purchased a Toyota Gold Certified vehicle from Maplewood Toyota this past Saturday. I want to start by saying that the salesperson I worked with was great — professional, helpful, and easy to work Maplewood Toyota this past Saturday. I want to start by saying that the salesperson I worked with was great — professional, helpful, and easy to work with throughout the process. I have no complaints about the salesperson personally. Unfortunately, the issue I experienced falls completely on management and the dealership’s internet team. The online listing for the vehicle included photos that showed features the vehicle I purchased does not actually have, including black TRD wheels and additional black trim accents. The vehicle itself is very similar in overall appearance, so I did not immediately notice the differences during my walk-around. I am not an expert in Toyota trim packages, and because this was advertised as a Toyota Gold Certified vehicle, I trusted that the listing accurately represented what I was buying. When I later realized the discrepancy and contacted the dealership, I was disappointed with how the situation was handled by Mike Zin, the sales manager. Instead of taking time to understand my concern or acknowledging that incorrect photos may have been used, I felt dismissed very quickly. There was no willingness to accept any responsibility from the dealership’s side, which was frustrating. I understand that I inspected and test-drove the vehicle prior to purchase, but accurate online representation still matters — especially when the differences involve trim-level features that are not obvious to the average customer. Again, the salesperson did a great job, but the handling of this situation by management and the internet team left me disappointed. I hope the dealership takes steps to ensure listings accurately reflect their vehicles and that customer concerns are handled more professionally in the future. More

Cha Yang is a superior Product Specialist and if he doesn't immediately know the answer to your question, he'll do research and promptly inform you. Enjoyed doing business with him and I recommend him doesn't immediately know the answer to your question, he'll do research and promptly inform you. Enjoyed doing business with him and I recommend him to others. He is an asset to your dealership! No pressure or haggling. Very satisfied with purchase. More

Enjoyed working with Jim and Jorge. Great car buying experience. Would have liked more training on information / technology. We will return when looking for another vehicle. Great car buying experience. Would have liked more training on information / technology. We will return when looking for another vehicle. More

The salesman was high pressure but he did manage to sell me a car that I really like. I also have some really good things to say about Steven Redlinger, as he was very helpful. Thank You, Thank You, Thank Y me a car that I really like. I also have some really good things to say about Steven Redlinger, as he was very helpful. Thank You, Thank You, Thank You!! More

Stephen Redlinger was professional, honest, forthcoming, and a pleasure to work with. Stephen answered all our. questions. Help us get everything set up and did a fantastic job working with me on a trade-in and a pleasure to work with. Stephen answered all our. questions. Help us get everything set up and did a fantastic job working with me on a trade-in for a new truck.. More

Good sales people. No pressure. Great prep of used cars, repairs made before sold to public. No pressure. Great prep of used cars, repairs made before sold to public. More

Simple negotiations, easy paperwork, friendly staff, and accommodating. Easily one of the best vehicle shopping experiences I have ever had. accommodating. Easily one of the best vehicle shopping experiences I have ever had. More

A nice clean environment and everyone was helpful especially Jherson he helped me out quick and efficient and got me into a good truck especially Jherson he helped me out quick and efficient and got me into a good truck More

Taylor was true professional; highest recommendation possible. I needed a new car and he held my hand and walked me through the options and pricing. Never once did I feel pressured as he listened to m possible. I needed a new car and he held my hand and walked me through the options and pricing. Never once did I feel pressured as he listened to my needs and concerns, and he followed up with me out of genuine concern. Buying a new car from Taylor was not stressful, it was, dare I say it, fun? Yes, it was fun! I will definitely return to Maplewood Toyota, and seek out this sales person who was so understanding. Thanks for everything. More