Maplewood Toyota

Good experience It was a pleasant experience working with Ka Vue. We appreciated the fact that we were not pressured to purchase add-ons to the car after purchase. It was a pleasant experience working with Ka Vue. We appreciated the fact that we were not pressured to purchase add-ons to the car after purchase. More

Very good experience Very good experience as usual with Tom Decker. This is the fifth car that Tom has helped us with over many years. His service has always been excel Very good experience as usual with Tom Decker. This is the fifth car that Tom has helped us with over many years. His service has always been excellent. More

Had to buy fast It was nice to work with a female sales person. She was way better than when we purchased our Prius with the last guy. She seemed to care about he It was nice to work with a female sales person. She was way better than when we purchased our Prius with the last guy. She seemed to care about her job. More

Not what i expected I went in to your dealership expecting guys running from all corners of the dealership wanting my buisness. I was wrong , One sales guy came up to us I went in to your dealership expecting guys running from all corners of the dealership wanting my buisness. I was wrong , One sales guy came up to us ,asked us a few questions, and we were on our way looking for a vehicle with not being bothered. I like that.We bought a vehicle that day. More

19 years of excellent performance We're still taking our 1997 Camry to Maplewood Toyota for service where we bought it. I made the app't on line. Was checked in within 5 minutes of arr We're still taking our 1997 Camry to Maplewood Toyota for service where we bought it. I made the app't on line. Was checked in within 5 minutes of arriving. Service advisor made useful recommendations and answered my questions. By the time I had two fresh cookies and a couple cups of coffee my car was ready. I was told what they found and was assured the car was good for many more miles. Every interaction was with a courteous and friendly employee. Not a bad place to relax for an hour. More

Work was done even faster than promised. Service was done in a very timely manner. Very friendly service. Facility was very clean. Customer lounge was spacious, clean and good refreshments Service was done in a very timely manner. Very friendly service. Facility was very clean. Customer lounge was spacious, clean and good refreshments were provided. More

Great technicians and staff I had an appt for an oil change and to fix the front passenger door. Even so, I had to wait two hours and forty five minutes only to find out the part I had an appt for an oil change and to fix the front passenger door. Even so, I had to wait two hours and forty five minutes only to find out the parts had to be ordered. If I make an appt I don't expect to wait that long. More

I was met at the door by Tom Westcott. I was very happy with the "lack of pressure" applied by Tom Wescott when selling me this car. As a woman, I absolutely detest car shopping. You neve I was very happy with the "lack of pressure" applied by Tom Wescott when selling me this car. As a woman, I absolutely detest car shopping. You never know who to believe and what to believe because you feel they are all just trying to sell, sell, sell. But Tom didn't apply that pressure to me. We took it for a ride and it sold itself! He was a warm and friendly guy who didn't intimidate me in the least. More

Service comment Service was completed earlier than told which was nice. The service representative offered me a better price for the 50,000 mile service, based on a Service was completed earlier than told which was nice. The service representative offered me a better price for the 50,000 mile service, based on a "online coupon" than I had expected with the coupon I had. However, when I received my bill, the price was not what he had quoted me. The person giving me the bill nicely said she would make the adjustment and did change the cost to what I was quoted. I appreciate the cost savings but wonder why the best price cannot be automatically provided to loyal service customers. I know that you have the service record for my car on your computer and know that I do all of my service there, so why not just give me the best price, in appreciation for my business, and then tell me that, not wait for me to provide a coupon and then tell me you can do better with another coupon that I don't have access to and then forget to put it on the receipt. More

Too much fun spending money Everyone was so cheerful and easy to talk to and ready to help. My sales person, Steve, was trustworthy and fun to talk to, efficient and polite. I ha Everyone was so cheerful and easy to talk to and ready to help. My sales person, Steve, was trustworthy and fun to talk to, efficient and polite. I hardly noticed the time it took to get into my new Rav 4. He went above and beyond, even though he's a ginger with no soul. More