Maplewood Toyota

I was met at the door by Tom Westcott. I was very happy with the "lack of pressure" applied by Tom Wescott when selling me this car. As a woman, I absolutely detest car shopping. You neve I was very happy with the "lack of pressure" applied by Tom Wescott when selling me this car. As a woman, I absolutely detest car shopping. You never know who to believe and what to believe because you feel they are all just trying to sell, sell, sell. But Tom didn't apply that pressure to me. We took it for a ride and it sold itself! He was a warm and friendly guy who didn't intimidate me in the least. More

Service comment Service was completed earlier than told which was nice. The service representative offered me a better price for the 50,000 mile service, based on a Service was completed earlier than told which was nice. The service representative offered me a better price for the 50,000 mile service, based on a "online coupon" than I had expected with the coupon I had. However, when I received my bill, the price was not what he had quoted me. The person giving me the bill nicely said she would make the adjustment and did change the cost to what I was quoted. I appreciate the cost savings but wonder why the best price cannot be automatically provided to loyal service customers. I know that you have the service record for my car on your computer and know that I do all of my service there, so why not just give me the best price, in appreciation for my business, and then tell me that, not wait for me to provide a coupon and then tell me you can do better with another coupon that I don't have access to and then forget to put it on the receipt. More

Too much fun spending money Everyone was so cheerful and easy to talk to and ready to help. My sales person, Steve, was trustworthy and fun to talk to, efficient and polite. I ha Everyone was so cheerful and easy to talk to and ready to help. My sales person, Steve, was trustworthy and fun to talk to, efficient and polite. I hardly noticed the time it took to get into my new Rav 4. He went above and beyond, even though he's a ginger with no soul. More

Maple wood Toyota 50,000 mile service. I appreciate the online scheduling. Advisor made sure I received an available special to reduce my service cost that day. Only 50,000 mile service. I appreciate the online scheduling. Advisor made sure I received an available special to reduce my service cost that day. Only wrinkle was that it took 25 minutes longer than promised for someone to come and tell me the service was completed. I always appreciated the personal review of the work done and printout that comes with it. More

Gratitude I provide a 5 star and excellent rating because Vic Perotta has treated me with the most kindest respect and understands my needs every time I encount I provide a 5 star and excellent rating because Vic Perotta has treated me with the most kindest respect and understands my needs every time I encounter his service. He listens, he cares and gets the job done. This is my 3rd vehicle from him and I do not regret a second of it. More

Love my new car! Bought my last '97 Toyota from Maplewood Toyota in 1998! Still running but thought it was time for a new one! Rick Schaffhausen was great to work wi Bought my last '97 Toyota from Maplewood Toyota in 1998! Still running but thought it was time for a new one! Rick Schaffhausen was great to work with. Bought a 2013 and am sure it will last as long as my '97 did. My only disappointment is that the new car did not come with winter mats. Thanks again! More

easy, professional, quick 5th vehicle purchased and each time was great. Informative staff and a great product makes shopping at Maplewood Toyota very pleasant. Will be back w 5th vehicle purchased and each time was great. Informative staff and a great product makes shopping at Maplewood Toyota very pleasant. Will be back when I need the 6th. More

great experience The dealership overall and the dealer with whom I worked are excellent. They are professional and don't push products or services. I told them about a The dealership overall and the dealer with whom I worked are excellent. They are professional and don't push products or services. I told them about a quote from another dealer and they matched it without a problem. More

excellent customer service From the time you enter the building your service dept is right there to make you feel comfortable every one is so friendly. Vehicle done when th From the time you enter the building your service dept is right there to make you feel comfortable every one is so friendly. Vehicle done when they said it would be. More

Adjustment of the brakes on my 2005 Camry I purchased my new Camry at Maplewood Toyota in 2005, it has 125,500 miles on it. During the last 3 years you replaced both my front and rear brakes I purchased my new Camry at Maplewood Toyota in 2005, it has 125,500 miles on it. During the last 3 years you replaced both my front and rear brakes due to normal wear. I complained in April and also during this visit that the brakes feel soft and I did not feel the car stopped right. I met with your service manager Russ and shared these concerns with him and also that I believed I had a sudden acceleration scare when I drove the car into my garage last Saturday. Russ patiently listened to my concerns and said that this was probably an operator error problem where I must have had my foot on the brake but also the accelerator. Nathan was able to immediately schedule service on the car while I waited. The mechanics did a thorough review of the brakes, made some adjustments and they had 3 different mechanics test drive the car. Apparently, a soft brake pedal is a characteristic of the Camry unlike most other cars. I was VERY pleased with how Russ, Nathan and their service team handled my situation. Thanks, Paul More