Maplewood Toyota

Excellent communication, fast service, appointment reminders The service coordinator spent time explaining the services that my vehicle would receive (75,000 mile maintenance) and answering my questions. Appoin The service coordinator spent time explaining the services that my vehicle would receive (75,000 mile maintenance) and answering my questions. Appointment started on-time and took less time than estimated. Informed that filters were dirty and asked whether I wanted them replaced before doing so. Went over findings of service check (brakes). More

Alert Attendants I only had a headlight replaced and spent the time inside the large service area. But when I got out of the car and the young attendant saw my walking I only had a headlight replaced and spent the time inside the large service area. But when I got out of the car and the young attendant saw my walking cane, he took over the running back and forth (for credit card access, signature, etc.) so I could be on my way without having had to do any walking. I appreciated his thoughtfulness--and presume the headlight will be satisfactory, too. More

first rate Appreciated working with someone I knew beforehand and who worked to get me only the extras I needed and without pressing me to add things I did not Appreciated working with someone I knew beforehand and who worked to get me only the extras I needed and without pressing me to add things I did not want. Tom got me to the vehicle I wanted in a fair and direct manner, and was very helpful upon delivery in setting up the electronic components I would have struggled with. In all, it was a very good car buying experience. Thanks again to Tom for all his help! More

Consumer's Wish Stress Free / Excellent Customer Service / Product knowledge / Understanding Was able to meet criteria in order to keep me and my family in a Toyota Stress Free / Excellent Customer Service / Product knowledge / Understanding Was able to meet criteria in order to keep me and my family in a Toyota product. More

Lease of my 4th Camry!!! I leased my first Camry from Tom Decker - a 1997 model almost 20 years ago. This 2016 model is my 4th lease and he has helped me with every one of the I leased my first Camry from Tom Decker - a 1997 model almost 20 years ago. This 2016 model is my 4th lease and he has helped me with every one of these leased vehicles plus a couple of pre-owned Toyota's. I love leasing because I stay on budget and can roll into a beautiful brand new vehicle every few years. I also love how trouble free a Toyota is. Since we are across the border in Wisconsin about an hour from the dealership, people in my area ask where I go to get my car fixed; I just smile and tell them I've never had to.......... Your Service Dept. is open late many week nights so preventative maintenance is not only included within my lease but convenient and easy. It's a great way to drive! More

Routine Service Customer service is always top notch! I will continue purchasing and servicing my vehicles at Maplewood Toyota. I won't consider any other dealershi Customer service is always top notch! I will continue purchasing and servicing my vehicles at Maplewood Toyota. I won't consider any other dealership for my vehicle needs. More

Always a good experience. I've bought quite a few vehicles from Maplewood Toyota and have always had an outstanding experience. Bobby always helps me find exactly what I'm look I've bought quite a few vehicles from Maplewood Toyota and have always had an outstanding experience. Bobby always helps me find exactly what I'm looking for. More

Standard maintenance As usual, I had a very pleasant experience at Maplewood Toyota. The courteous service and friendly atmosphere make for a pleasant wait while my Toyot As usual, I had a very pleasant experience at Maplewood Toyota. The courteous service and friendly atmosphere make for a pleasant wait while my Toyota Camry is given maintenance service. I wish more companies/businesses were of this quality. More

Oil change, tire rotation, inspection and car wash for $45! I loved that I didn't have to ask for the current oil change deal, they just offered it! I enjoy the comfort of the waiting room and free coffee and c I loved that I didn't have to ask for the current oil change deal, they just offered it! I enjoy the comfort of the waiting room and free coffee and cookies. More

Nice, truthful experiance. Bones was excellent. He found the exact Rav 4 my wife wanted. Only downside, 4 hours getting through the process. Follow up care was timely and effici Bones was excellent. He found the exact Rav 4 my wife wanted. Only downside, 4 hours getting through the process. Follow up care was timely and efficient. Training on the vehicle was helpful and nothing was overlooked. More