Maplewood Toyota

My experience was seamless, great communication and customer service Maplewood is an awesome dealership with a great helping from team and sales thank you Chris and his sales team are great 👍 customer service Maplewood is an awesome dealership with a great helping from team and sales thank you Chris and his sales team are great 👍 More

Cha is friendly, funny, and truly helpful. He guides every choice with care and excellent service. He guides every choice with care and excellent service. More

Great atmosphere and people to work with! I would highly recommend this dealership for buying a vehicle. I would highly recommend this dealership for buying a vehicle. More

Was very helpful and don’t apply any pressure to purchase. Just gave me the information as requested and let us purchase at our own rate. Follow up was also great to keep us updated on new vehicles purchase. Just gave me the information as requested and let us purchase at our own rate. Follow up was also great to keep us updated on new vehicles coming in. More

The sales experience was excellent and the test drive was most informative. Juan was quite helpful in looking at all the options. most informative. Juan was quite helpful in looking at all the options. More

Very friendly, no pressure, made the purchase very easy and enjoyable, will definitely be back. and enjoyable, will definitely be back. More

Everyone of the sales representatives were very easy to work with. Extremely knowledgeable and very courteous in taking all the time needed to answer all our questions. Juventino, Phillip, Gavin, wonderful work with. Extremely knowledgeable and very courteous in taking all the time needed to answer all our questions. Juventino, Phillip, Gavin, wonderful!!! Thank you for making my car buying experience very happy!!! More

Cha was great as AJ in finance. Bought many vehicles from here. Thanks to all who helped get me done! Bought many vehicles from here. Thanks to all who helped get me done! More

I recently purchased a Toyota Gold Certified vehicle from Maplewood Toyota this past Saturday. I want to start by saying that the salesperson I worked with was great — professional, helpful, and easy to work Maplewood Toyota this past Saturday. I want to start by saying that the salesperson I worked with was great — professional, helpful, and easy to work with throughout the process. I have no complaints about the salesperson personally. Unfortunately, the issue I experienced falls completely on management and the dealership’s internet team. The online listing for the vehicle included photos that showed features the vehicle I purchased does not actually have, including black TRD wheels and additional black trim accents. The vehicle itself is very similar in overall appearance, so I did not immediately notice the differences during my walk-around. I am not an expert in Toyota trim packages, and because this was advertised as a Toyota Gold Certified vehicle, I trusted that the listing accurately represented what I was buying. When I later realized the discrepancy and contacted the dealership, I was disappointed with how the situation was handled by Mike Zin, the sales manager. Instead of taking time to understand my concern or acknowledging that incorrect photos may have been used, I felt dismissed very quickly. There was no willingness to accept any responsibility from the dealership’s side, which was frustrating. I understand that I inspected and test-drove the vehicle prior to purchase, but accurate online representation still matters — especially when the differences involve trim-level features that are not obvious to the average customer. Again, the salesperson did a great job, but the handling of this situation by management and the internet team left me disappointed. I hope the dealership takes steps to ensure listings accurately reflect their vehicles and that customer concerns are handled more professionally in the future. More

Cha Yang is a superior Product Specialist and if he doesn't immediately know the answer to your question, he'll do research and promptly inform you. Enjoyed doing business with him and I recommend him doesn't immediately know the answer to your question, he'll do research and promptly inform you. Enjoyed doing business with him and I recommend him to others. He is an asset to your dealership! No pressure or haggling. Very satisfied with purchase. More