Maplewood Toyota

Our main vehicle since 1978 has always been a Toyota Camry. We went to Maple Wood Toyota to continue the trend. We had just moved to the area so we were unfamiliar with the people and the culture at M Camry. We went to Maple Wood Toyota to continue the trend. We had just moved to the area so we were unfamiliar with the people and the culture at Maple Wood Toyota. We were greeted by Dave Pates and he immediately made us feel like valued customers, even though at that point to him we were only potential customers or maybe even tire kickers. We made a deal that day to lease a new Toyota. Since then, I have never had a negative thought about the Maple Wood Toyota dealership or Dave Pates. We later purchased a great used pick up from Dave also. He was extremely helpful when we had a small problem with the used vehicle and everything was taken care of without hassle. The new car has never been a problem, but when I went back for service, I was efficiently taken care of in a very friendly way. We would never hesitate to recommend Maple Wood Toyota to anyone of our acquaintances looking to purchase a new or used vehicle. Sales and service personnel there are very friendly, helpful and understanding. They make you feel like you are more than just a tally on the sales board. And besides, they have free coffee and rolls while you wait for service. More

I walked in the door and Rory treated me instantly. We had good conversation and he didn't push me right away about purchasing a car. I told him what my price range was and he worked to provide a variety had good conversation and he didn't push me right away about purchasing a car. I told him what my price range was and he worked to provide a variety of options. He was very accessible and answered any questions I had either that day or he would call immediately if a car came in that he thought would interest me. I told him a price and was able to negotiate to get a price that was suitable for both. Prior to purchase a full inspection of the vehicle was done which reassured me of the great product I was about to receive. I have worked with Rory on several different occasions and every time walked away a very satisfied customer. I will for surely be doing business with Rory in the futre. Rory's easy going attitude and willingness to work toward a customer's needs is what will keep me coming back for another hassle free vehicle purchase. More

We, Joice and I are very pleased with our new Toyota, we love the gas mileage we are getting, your service and follow up mean alot to use as our purchase was a major expense to our budget, and thats why we love the gas mileage we are getting, your service and follow up mean alot to use as our purchase was a major expense to our budget, and thats why we chose Toyota because we have owned two before and never were let down very dependable.. Keep up the good work!! More

Tom was very patient with my questions and concerns. He went the distance with customer service and made sure that I was completely satisfied. The follow up since the sale has been great, as well. I have went the distance with customer service and made sure that I was completely satisfied. The follow up since the sale has been great, as well. I have had all of my Tundra service at Maplewood. I would also like to mention that I drive by plenty of places to have my truck serviced to get to Maplewood Toyota. My overall experience begins and ends with their commitment to excellence. Tom started me in this experience and I plan to call him first when I am ready for an upgrade. More

I have had outstanding experiences with purchasing 5 new Toyotas from Tom Decker over a period of several years. There was no dickering and no hard sell. We came to quick and easy agreements in each case o Toyotas from Tom Decker over a period of several years. There was no dickering and no hard sell. We came to quick and easy agreements in each case on the final price of each car which I was very satisfied with knowing that I was getting excellent deals after researching each car on the web and with other dealerships. I was also very satisfied with his trade in values and his explanations of models, options, test drives with him and timely and excellent delivery conditions. I, also, had an easy and agreeable experience with him when I resold a Toyota to him when my wife stopped driving and we went from 2 Toyotas to one showing considerable sensitivity to our situation. I have recommended him to several neighbors and friends all of whom have had similar excellent experiences. There is no doubt that I will continue to use him as my personal Toyota sales person and to wholeheartedly recommend him to friends and neighbors. More

This dealership has been a pleasure to work with. I leased my first car three years ago and the service has been exceptional. I loved my Toyota Camry hybrid so much that I just leased another one. Da leased my first car three years ago and the service has been exceptional. I loved my Toyota Camry hybrid so much that I just leased another one. Dave Pates had all paperwork ready and the entire process took less than 30 minutes. He is the ultimate professional and I trusted him to take care of me. Thank you Dave! More

My husband and I had bought another Toyota Sienna in 2009. Prior to that in 1984 when I was in graduate school, I had purchased a Toyota from this dealership and had a horrible experience with this pur 2009. Prior to that in 1984 when I was in graduate school, I had purchased a Toyota from this dealership and had a horrible experience with this purchase. I believe that the salesperson at that time told me they were not allowed to negotiate. (Yeah, right!) In 2009, when we were negotiating with the salesperson at Maplewood Toyota and he left to get his manager's approval, I told my husband I now remembered why I hated this dealership and had vowed never to return to it. I felt the salesperson was really playing hardball with us during our negotiations. At one point I told my husband I was so angry we should just leave and buy the Honda we'd test driven earlier. We needed a new vehicle this year, and I had heard a lot about the 2011 Honda Odyssey regarding its fuel efficiency. We test drove the Honda. We also wanted to try out the 2011 Sienna. I told my husband on the way to the Toyota dealership I hated to go back. I was absolutely amazed by how friendly and FLEXIBLE our salesperson, Debbie Ingbretson, was. It was like night and day! I did not walk out of the dealership feeling as though I'd been given the shaft, as I had in the past. When we returned to pick up the car, Debbie helped me set up my cell phone with the Bluetooth feature in the car. What a pleasant experience! I never thought I would leave a car dealership feeling really good about a purchase, but this time I did. I cannot say enough good things about Debbie Ingbretson and the way she treated us! More

This was not my first purchase at Maplewood Toyota - it was my 9th! The reason being ; my salesman Tom Decker. Professional, friendly, knowledgable and always looking out for me! Tom has always patiently was my 9th! The reason being ; my salesman Tom Decker. Professional, friendly, knowledgable and always looking out for me! Tom has always patiently explained all my options and has offered great advice. I truly believe that Tom puts me before the sale....and that is hard to find these days! More

I had a great experience at Maplewood Toyota. I told my salesperson Richard Roeser what I was looking for, the options, and the price I wanted to be at. It was a quick negotiation and ho hassle. We met wi salesperson Richard Roeser what I was looking for, the options, and the price I wanted to be at. It was a quick negotiation and ho hassle. We met with the manager and sealed the deal. I will definitely deal with Maplewood Toyota again. More

I've purchased several vehicles from Maplewood Toyota, as have other family members. The process is always enjoyable and hassle-free. My Salesperson, Tim Ehlenz, is always straightforward, easy to work with have other family members. The process is always enjoyable and hassle-free. My Salesperson, Tim Ehlenz, is always straightforward, easy to work with, and fun! Everyone, from Sales, to Finance Dept., to Service Dept. is great to work with. I've recommended the Dealership to many, many people, and will continue to do so. More